COA Number Invalid?

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Guest

Anyone else having trouble getting the Vista upgrade from the DELL site? DELL
says my COA number isn't being accepted due to a fault by Microsoft. It seems
that MS stupidly changed COA numbers of computers already sold and did not
notify DELL. Anyone else experiencing this problem?
 
mykest said:
Anyone else having trouble getting the Vista upgrade from the DELL site?
DELL
says my COA number isn't being accepted due to a fault by Microsoft. It
seems
that MS stupidly changed COA numbers of computers already sold and did not
notify DELL. Anyone else experiencing this problem?
Click to expand...
Cha-Ching! Hear the cash register ring!

You are going to be told 1) You need to buy a full version, not an upgrade
of Vista, then when that won't run all your peripherals you will be told 2)
You need to buy another computer and 3) Your Full Version of Vista makes a
nice set of drink coasters (If you got the) CD version because you will not
be given credit for the money you already laid out.
 
Cha-Ching! Hear the cash register ring!

You are going to be told 1) You need to buy a full version, not an upgrade
of Vista, then when that won't run all your peripherals you will be told 2)
You need to buy another computer and 3) Your Full Version of Vista makes a
nice set of drink coasters (If you got the) CD version because you will not
be given credit for the money you already laid out.
Click to expand...
Stupid ****.
 
Dell is lying if they told you this plain and simple.

Dell is responsible for the COA's they give out and the only way MS can
revoke those COA's is if they are not valid.

So either:

1. Dell was issuing non-valid COA's from the beginning (which is actually
not all that unlikely)

2. The COA processing site is having an issue (also not all that unlikely)

Remember Dell is also the company that is currently taking 3-5 weeks to ship
out Retail versions of Vista while every other single site can ship them
within 24 hours.

They also are the company that will not have most of their printers
compatible with Vista for another several months.

Imagine being a company with a Dell exclusive contract and poof no drivers
for any of your printers for 2-3 months ;)
 
Rick Rogers,

Did that. Dell says contact MS. Dell says the "operating system is not
theirs." I think that Dell only owns the name. Everthing else in their
machines is made by someone else so Dell can always say, "not my problem."

Myke
 
Shane,

I agree with you that Dell should be responsible but I spent an hour on the
Dell customer service chat site and discussed this issue with a rep and then
a supervisor. The supervisor would not give me the next level at Dell
management. Kind of funny if I hadn't been so ticked off at the time. If Dell
is the best in customer service for computers, it is only because they are
the best of the worst. Dell tells me that this has happened to mucho people
and they have been inundated with calls/contacts in tech support and customer
service. The "update" (as the supervisor referred to it) from Dell was to
tell people like me it is an OS problem and to contact Microsoft since the OS
is from MS. What a load of bull. The only thing that Dell owns by that
explanation is the name Dell.
 
Hi Myke,

The OEM contract any of the manufacturers have specifically limits and
excludes support by Microsoft. The OEM is solely responsible for the version
ofWindows sold and COA's distributed with their machinery. Microsoft only
supports retail disks. If Dell cannot/will not support their system, return
it.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
 
mykest:
I haven't dealt with Dell but from what I'm seeing makes me glad
that I build my systems. I had a similar problem with XP on a used HP
computer. I couldn't validate the COA number. What I found is that Microsoft
issues the COA numbers in bulk to each manufacturer/supplier. These COA
numbers are assigned to individual computers. The manufacturer/supplier then
contacts Microsoft to cancel the COA numbers assigned to corporate/volume
license customers or unused COA numbers. In my case I just purchased a new
operating system because it was a used computer that was originally part of
a corporate sale. Since you have a new computer purchased with an operating
system, it's up to the manufacturer/supplier to verify that you have an
operating system that is valid. If there is a communication error, it's
between Dell and Microsoft not you and Microsoft. Have a great day.
 
If you got it from Dell, send it back to Dell for an exchange.
Is it OEM?
If yes, Dell is your only option.

"Everthing else in their machines is made by someone else so Dell can always
say, "not my problem.""
Not quite true.
Because they sell the entire system, they are responsible for all support.
Read your warranty for details and limitations.
With few exceptions you get all support from Dell.
 
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