1. Click Start - Run - type CHARMAP and press Enter.
2. If it opens that means only the shortcuts has been removed.
3. Find that file in your Winodws\System32 directory and create a shortcut.
If you are not able to run it through RUN command then:
1. Click Start - Control Panel - Add / Remove Programs Windows Components
2. Select Accessories and Utilities - click Details - select Accessories -
click Details again.
3. Make a check mark on Character Map and apply all the changes.
Hope this information helps you, let us know!