Changed memory and no XP

  • Thread starter Thread starter Peter
  • Start date Start date
P

Peter

I have a problem with a newish Pentium 4 that was
originally configured with 512 MB ram, a
soundblaster "live" soundcard and a dvd burner.
The DVD was replaced under warranty, the soundcard was
changed. When new 1 GB of memory was added XP refuses to
boot to the operating system.
A screen appears saying that hardware has changed and the
options for continuing boot process all fail.
Is this caused by XP not allowing transport to "another"
computer? It is the same computer but with some different
hardware changes.
The memory has been checked in another machine running Win
98 and the same motherboard.
With thanks
Peter
 
Peter,

You've changed enough so XP doesn't know where it is. Looks like you need
to do what's called a "repair install." Once you've done that, XP will have
all new information, and will probably reactivate over the internet with no
trouble. If not, the worst you'll have to endure is abouta five minute
phone process with an automated system. Here's the official info on "repair
installs:"

http://support.microsoft.com/default.aspx?scid=kb;en-us;315341&FR=1&PA=1&SD=HSCH

Be sure to read the whole thing carefully.
 
I had the same problem. I upgraded my memory and have XP running on a Win98 SE computer. I tried re-installing XP and now I get a completely blank screen when I load the computer unless I boot from the XP Upgrade disk. I'm worried that doing a 'New Install" will delete all my files. Is this true? "Upgrade" isn't working. "New Install" is my only other option, but I'm still worried about losing all my stuff. Any help/suggestions?
 
A "New Install" will indeed wipe the drive XP is installed to. However, the
"repair install" I referenced lays XP into the same directory as before,
leaving all data and settings intact. Please read the knowledgebase article
I linked for more information.
--
Hope this is helpful,

Walter Hawn
Please reply within Newsgroup

Robin said:
I had the same problem. I upgraded my memory and have XP running on a
Click to expand...
Win98 SE computer. I tried re-installing XP and now I get a completely blank
screen when I load the computer unless I boot from the XP Upgrade disk. I'm
worried that doing a 'New Install" will delete all my files. Is this true?
"Upgrade" isn't working. "New Install" is my only other option, but I'm
still worried about losing all my stuff. Any help/suggestions?
 
I followed the instructions in the article and used Method 2
Setup told me it could not rcopy the following files from the CD
wmpcore.dl
iexpress.ex
rasdlg.dl
rasppp.dl
rasrad.dl
rcbdyctl.dl
reader.ch
reg.ex
regwizc.dl
rsmconw.ch
rsmui.ex
rtcdll.dl
rtipzmib.dl
XPNotify.wa
XPRecycl.wa
XPRngout.wa
XPShutdn.wa
XPStartU.wa
zipfldr.dl
MSCTF.dl
MSUTB.dl
SPTIP.dl
softKBD.dl
edit.co
sere1255.fo
ssee1255.fo
ssee1256.fo
sysmain.sd
article.ch
d3dramp.dl
ega.sy
fsvga.sy
HSF_AMOS.sy
HSF_BSC2.sy
HSF_FALL.sy
HSF_FAXX.sy
HSF_K56K.sy
HSF_MSFT.sy
HSF_SAMP.sy
HSF_SOAR.sy
HSF_SPKP.sy
HSF_TONE.sy
HSF_V124.sy

Then, after copying the rest of the files off the CD, it told me

Setup canno set the required Windows XP configuration. This indicates an internal Setup error
Contact your system administrator.
 
I'm afraid your problem has gone beyond where I can be of any real help. It
sounds as though one or more of the .cab files on the CD may be damaged
(this can happen through even very minor physical damage to the top side of
the CD, even if the bottom seems unharmed). The sad part is, those files
are most likely already in place on your hard drive, but setup is too stupid
to notice.

If you know of someone with another copy of the CD, try that one, using your
install key. If the install goes well, make a copy of the other CD for your
use. Yes, it's legal, provided you own an original copy.

AFIK, Microsoft will not replaced damaged media.
--
Wish this was more helpful,

Walter Hawn
Please reply within Newsgroup



..
"Robin"
 
I'm afraid your problem has gone beyond where I can be of any real help. It
sounds as though one or more of the .cab files on the CD may be damaged
(this can happen through even very minor physical damage to the top side of
the CD, even if the bottom seems unharmed). The sad part is, those files
are most likely already in place on your hard drive, but setup is too stupid
to notice.

If you know of someone with another copy of the CD, try that one, using your
install key. If the install goes well, make a copy of the other CD for your
use. Yes, it's legal, provided you own an original copy.

AFIK, Microsoft will not replaced damaged media.
Click to expand...


The problem can also occur if the new memory is either defective or
marginal.
 
Thank you for your help. I gave up and took the thing to CompUSA. The tech guy
I talked to said that they would charge $100.00 and fix any and all problems with
no additional charge. He told me that they would back up all the data on my C drive
to the second harddrive, D, and completely uninstall Win98 SE and put a full version
of XP on the computer, not an upgrade. They will also make me a copy of the system
restore disks and fix any other bugs they found on the computer. Then, they would
restore the data back to the C drive, install the memory, and run Scan Disk and Disk
Defrag before returning it to me just to make sure it is working correctly

The sad thing is, if I had paid $30 extra when I'd bought the memory, this would have
been Best Buy's problem, not mine

Thanks again for the help!
 
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