Certain email not received

  • Thread starter Thread starter annie.courchesne
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A

annie.courchesne

Hello to all of you,

One of my customer as troubles receiving email from me. I'lm using
Outlook 2003. My customer is also using Outlook 2003. Since a few
weeks ago, she can no longer receive my email in Outlook 2003.
However, she receives them fine in Outlook Express. The puzzling
thing is that all was working fine until the end of may.

I've looked at the SMTP in both Outlook and Outlook express and they
are the same. I've tried sendinf a email from a different computer
(with Outlook 2000 this time) with the same problem. I must admit to
not understanding this problem!

Any idea as to what to try next?

Thanks!

Annie
 
It's not likely on your end. First thing that comes to mind is have your
customer check her Junk e-mail folder. I have had Outlook "suddenly" decide
that e-mail from someone should now be routed to Junk even after working
fine for a period of time. Don't know what the cause was...I just added that
address to the "Safe" list in Outlook and the problem went away.

Tim
 
--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
 
Tim

The problem is that the email is received at the client end but with Outlook Express. Since Outlook is not receiving it and is installed at the clients end but is being received by Outlook Express I suspect that this issue rests at the client end by the client having Outlook Express installed as their Default email client. They will need to switch the Default email client over to Outlook.

Very hard to tell when there is not enough information as how the clients set up is set.
 
Peter and Tim,

I had already looked at her Junk mail and that's not the problem.

Peter : I saw that you also reply on my french version of this
email... thanks. I will indeed check to see which program is used by
default. Fortunately, I can do all this from the confort of my home
with a VPN connexion to her computer... makes it quite easier to do
some testing!

Do you thing it could be a that Outlook needs to be compacted?

Thanks again!

Annie
 
in message
It's not likely on your end. First thing that comes to mind is have
your customer check her Junk e-mail folder. I have had Outlook
"suddenly" decide that e-mail from someone should now be routed to
Junk even after working fine for a period of time. Don't know what the
cause was...I just added that address to the "Safe" list in Outlook
and the problem went away.
Click to expand...


Ah, the benefits of using someone else's Bayesian database for junk mail
filtering. Every so often Microsoft shoves another spam database as a
Windows update. The database is obviously not one that you created that
reflects your personal history of experience regarding spam but someone
else's (i.e., a database that Microsoft built, not you). That means it
is entirely possible that the externally generated Bayesian database has
a set of weighted words or phrases that happens to trigger on what are
good e-mails for you.

I didn't bother upgrading to OL2003. No bang for the buck and I have
better anti-spam solutions than what Microsoft stuck in OL2003. Isn't
there a way in OL2003 to mark a mail that got shoved into the Junk
folder as "not spam" to remove or reduce the weighting of the trigger
words so that future similar mails don't get similar identified as spam
(i.e., doesn't the user get an option to unmark a mail as spam and
unweight the database)?

Also, maybe the OP should check the Blocked Senders list.
 
Annie

Compacting has nothing to do with this. First check what I asked and let me know. After we can see what else is the next step.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Peter and Tim,

I had already looked at her Junk mail and that's not the problem.

Peter : I saw that you also reply on my french version of this
email... thanks. I will indeed check to see which program is used by
default. Fortunately, I can do all this from the confort of my home
with a VPN connexion to her computer... makes it quite easier to do
some testing!

Do you thing it could be a that Outlook needs to be compacted?

Thanks again!

Annie
 
Also, check the rules.

One other thing to check is if OE is set to delete email from the server
then Outlook would not be able to get the message
 
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