Certain E Mails Crash my VISTA Home Premium

  • Thread starter Thread starter jef
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jef

Occasionally, I will receive an e mail that when I try to open it, Windows
Mail closes. I receive an Error Message saying: To help protect your
computer, Data Execution Prevention has closed Windows Mail. Then, it is
impossible to delete the message. I've tried unsuccessfully to mark it as
read, but that's impossible as well. I've tried rebooting and then deleting
the message only to have a repetition of this vicious circle. And the
culprit e mail stays in my Inbox. Is this a known VISTA bug, or what? So
far, it's been an occasional thing, so I haven't switched to Thunderbird for
E Mail. TIA. Jef
 
jef said:
Occasionally, I will receive an e mail that when I try to open it, Windows
Mail closes. I receive an Error Message saying: To help protect your
computer, Data Execution Prevention has closed Windows Mail. Then, it is
impossible to delete the message. I've tried unsuccessfully to mark it as
read, but that's impossible as well. I've tried rebooting and then
deleting the message only to have a repetition of this vicious circle.
And the culprit e mail stays in my Inbox. Is this a known VISTA bug, or
what? So far, it's been an occasional thing, so I haven't switched to
Thunderbird for E Mail. TIA. Jef
Click to expand...

View | Layout
Turn off the Preview Pane.
You can add the Preview button to the toolbar to toggle the pane on and off.
 
The DEP error is rare, and I don't know what fixes it.
The undeletable stuck email is a common WinMail (not Vista) bug.
The latter may be caused by antivirus programs scanning email.
The jury is still out on that.

Gary VanderMolen
 
Thanks, Frank. That did the trick. Without the preview pane, I was able to
delete the message. Many thanks. Jef
 
Thanks, Gary. I'd turned off the AV E mail scanning. That did not help.
But Frank Saunder's suggestion to unselect the preview pane, and then I was
able to delete the message. I don't understand how it works, but it
definitely did the job and I could delete it. Jef
 
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