Hi
I recently had a problem I could not solve on my own.
My cd writer was not recognized by XP home edition
I listed my problem on Windows XP Hardware newsgroup, got one reply and it didn't solv
my problem. In desperation I poked around the Control Panel until I stumbled ont
Help and Support Centre. I asked for support and in less then 24 hours
they e-mailed a procedure which solved my problem
To get the support left click on:
START>CONTROL PANEL>HELP AND SUPPORT>GET SUPPORT>GET HEL
Just in case you want to use this procedure, I'm including here an amalgam of procedures from
Help Centre and one I found posted by ANONIMOUS on Windows XP Hardware newsgroup
I made it a bit more user friendly but lengthy. Hope you don't mind
Best of luck, Ada
What to do if CD Writer is not recognized by Windows XP home edition
I suggest that you print the following procedure and work from paper copy
When you loaded XP, was cd burning software like Easy CD Creato
loaded on the computer
Did the BIOS see the CD writer?
(BIOS is in white writing on black background right after computer starts up
and before Windows XP loads up
Is it absent from the Device Manager
To check left click on: Start>Control Panel>Administrative Tools>Computer Management
Device Manager>Plus sign to the left of DVD/CD-ROM DRIVE
You are unable to load a new driver
Loading new cd burning software doesn't make any difference
Yes to all of the above means the culprits are the Upper and/or Lower Filters
First, uninstall any cd burning software from the system
Then reboot by left clicking on: START>TURN OFF COMPUTER>RESTAR
Left click START>RUN, Type: regedit , left click OK, to open the Registry Editor
To expand each line, left click on + (plus sign) to the left of:
HKEY_LOCAL_MACHINE>SYSTEM>CURRENTCONTROLSET>CONTROL>CLASS
Find and highlight (left click) on the line: {4D36E965-E325-11CE-BFC1-08002BE10318
To save this file to the Desktop, in case this procedure does not work
Right click on {4D36E965-E325-11CE-BFC1-08002BE10318}, then left click on EXPORT
Left click on {4D36E965-E325-11CE-BFC1-08002BE10318} in Export Registry Fil
to highlight it, this will place this line in File Name box, left click on Save
Close Export Registry File
With the {4D36E965-E325-11CE-BFC1-08002BE10318}key still
blue on the left hand panel of Registry Editor,
look on the right hand panel under Name for an entry for Upper Filters. Delete Upper Filters
To delete, right click on Upper Filters, left click on Delete
If there is an entry for Lower Filters, delete them as well
Right click on Lower Filters, left click on Delete
Close the Registry Editor
To restart the machine left click on: START>TURN OFF COMPUTER>RESTART
To see if your cd writer is in Device Manager left click
Start>Control Panel>Administrative Tools>Computer Management>>Device Manager>Plus sign to the left of DVD/CD-ROM DRIVES
Right click on your CD Writer and left click on Uninstall
This will remove your CD Writer from the computer
Now right click on your computer's name at the top of the tree
on right hand panel of Computer Managemen
window, to the right of an icon of a computer, left click on: Scan For Hardware Changes
This reinstalls your cd writer on your computer
Reinstall cd burning software and check that your cd writer does work
