The article gives you the information for obtaining the Hotfix?
<quote>
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
</quote>
A hotfix is always free since it fixes a known bug in the OS.
I don't know if this fixed Armond's drive but it did mine. I had unstalled
Real Player and it took both my internal and external CD drives with it. I
thought it was a driver problem but it turned to be the registry. Thanks
Ronnie!
