CD-RW DVD-ROM Drive in my Sony laptop does not work.

[Guest]

I have Windows XP, Home edition installed my laptop.
I have Sony PCG-R505EL laptop. My CD drive does not work. When I install a
picture CD, DVD or System CD, and I go to "explore" drive F: It gives me
message "Install a CD in the drive." Some how it does not see the CD.
However I have picture CD from COSTCO and that works fine.
I checked Hardware and software, the system says it is working fine.
I went to trouble shoot the drive but no luck with the result.
I want to reinstall my WORD program as it does not wrok well. WORD CD is NOT
recognized by the computer.

 

[Guest]

start calling ssome tech support, either from sony or someone else who's
product could be malfuntioning