B
Brian Meadows
Dell Precision 410 dual CPU server with a Promise ATA/66 controller, 512 MB RAM,
Windows 2000 SP4. There are two hard drives on the primary controller of the
Promise, and a CD-RW and DVD-ROM on the secondary. The motherboard IDE
controllers are disabled because there's a SCSI card installed - I can't change
that, the BIOS setup is such that either I have to lose the SCSI card (used for
an external drive) or else the motherboard IDE controllers are disabled.
The BIOS finds everything on boot up, and according to the device manager the
CD-RW and DVD-ROM are present and functioning correctly. They don't appear in
the Computer Management | Disk Management display, though, I can only see the
two hard drives there, and (not surprisingly) the CD and DVD are inaccessible
from within Windows.
The drives *are* connected correctly - I've tried uninstalling them from the
device manager, and when the PC is booted again, some part of the startup is
identifying the drives correctly, i.e. the model number etc. is being retrieved
from somewhere. When the Promise displays the devices connected to it, all four
drives appear in the listing.
Everything was OK yesterday, I used the two drives to copy a CD, no problems
whatever, and there has been no software or hardware either added to or removed
from the PC since then.
I've tried reinstalling the drivers for the CD and DVD too - no change.
Anyone got any ideas on how to fix the problem?
Thanks,
Brian.
Windows 2000 SP4. There are two hard drives on the primary controller of the
Promise, and a CD-RW and DVD-ROM on the secondary. The motherboard IDE
controllers are disabled because there's a SCSI card installed - I can't change
that, the BIOS setup is such that either I have to lose the SCSI card (used for
an external drive) or else the motherboard IDE controllers are disabled.
The BIOS finds everything on boot up, and according to the device manager the
CD-RW and DVD-ROM are present and functioning correctly. They don't appear in
the Computer Management | Disk Management display, though, I can only see the
two hard drives there, and (not surprisingly) the CD and DVD are inaccessible
from within Windows.
The drives *are* connected correctly - I've tried uninstalling them from the
device manager, and when the PC is booted again, some part of the startup is
identifying the drives correctly, i.e. the model number etc. is being retrieved
from somewhere. When the Promise displays the devices connected to it, all four
drives appear in the listing.
Everything was OK yesterday, I used the two drives to copy a CD, no problems
whatever, and there has been no software or hardware either added to or removed
from the PC since then.
I've tried reinstalling the drivers for the CD and DVD too - no change.
Anyone got any ideas on how to fix the problem?
Thanks,
Brian.