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David H
I have an Advent desktop computer running Windows XP Home. Neither of the 2
CD or DVD players has worked for a considerable time. I have recently
purchased an external DVD player and connected to the computer via a USB
cable. The computer recognises the device, but when I try to install it I
get an error message saying:
Windows cannot load the device driver for this hardware. The driver may be
corrupted or missing. (Code 39)
Click Troubleshoot to start the troubleshooter for this device.
I have been into Device Manager, and each of the DVD/CD drives has the same
error message, as above. Can you advise please on where I can find a
driver, or if this is not the underlying problem, what I can do to resolve
this?
I have tried to uninstall the driver on one of the drives, but am unable to
re-install. I don’t have the original installation disks containing the
driver, and can’t seem to download a new one from the Microsoft download
site. I have a suspicion that the fundamental issue is not the driver, as
all 3 CD/DVD drives are siplaying the same error message.
Many thanks
David H
CD or DVD players has worked for a considerable time. I have recently
purchased an external DVD player and connected to the computer via a USB
cable. The computer recognises the device, but when I try to install it I
get an error message saying:
Windows cannot load the device driver for this hardware. The driver may be
corrupted or missing. (Code 39)
Click Troubleshoot to start the troubleshooter for this device.
I have been into Device Manager, and each of the DVD/CD drives has the same
error message, as above. Can you advise please on where I can find a
driver, or if this is not the underlying problem, what I can do to resolve
this?
I have tried to uninstall the driver on one of the drives, but am unable to
re-install. I don’t have the original installation disks containing the
driver, and can’t seem to download a new one from the Microsoft download
site. I have a suspicion that the fundamental issue is not the driver, as
all 3 CD/DVD drives are siplaying the same error message.
Many thanks
David H