Hi
I just had a problem I could not solve on my own.
I asked for support from Microsoft and within less then 24 hours they e-mailed a procedure whic
solved my problem (XP was not recognizing my cd writer)
To get the support go to START>CONTROL PANEL>HELP AND SUPPORT CENTRE
GET SUPPORT>GET HELP FROM MICROSOF
You will have to get .net passport to get this help. Prompts will direct you
Best of luck, Ada
PS If you know how to navigate the system, I'm sending the procedure that cured my problem
I found this procedure in one of the answers to a question
What to do if CD Writer is not recognized by Windows XP
When you loaded XP, Easy CD Creator (or likeness) was on
the system
The BIOS sees the drive fine
It is not present in device manager
If you load a new driver, you cannot
If you load new software, no difference
Yes to these means Filters
First, uninstall any burning software on the system
Reboot as required
Go to star
ru
type regedit, then OK, to open the registry edito
Expand HKEY_LOCAL_MACHIN
Expand SYSTE
Expand CurrentControlSe
Expand Contro
Expand Clas
Find and highlight: {4D36E965-E325-11CE-BFC1-08002BE10318
Right click on it, go to export
Save it on the desktop, with back as the file name (in
case this does not work
Save it
With the {4D36E965-E325-11CE-BFC1-08002BE10318}key still
blue on the left, look on the right for an entry for
Upper Filter
Delete the Upper Filter
Look for Lower Filters as well
Delete that too
Close the Registry Editor, and restart the machine
See if Explorer finds your drives
Procedure to use in case CD writer is not recognized by Windows XP home edition
Print this page
1. Click on Start Menu and then click on Run.
In run window type "regedit" (without the quotes)
and then click OK
2. In the Registy editor navigate to the following registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318
3. In this key you will see UpperFilters and/or LowerFilters. Right click on them and select
Delete and then click OK
4. Quit Registry Editor.
5. After removing the UpperFilters and LowerFilter
right click on the My Computer icon on your desktop and select Manage.
6. In the Computer Management Window click on the Device Manager
7. Click the Plus on CD/DVD ROM.
In here you will see entries for the CD/DVD ROM drive(s) that you have
8. Right click on your Creative CD-RW 4224 and select uninstall.
9 At the top of the Device Manager you will see your computer name.
Right click on your computer name and select "Scan for Hardware Changes".
This will reinstall your CD-RW driv
10. Check if your CD-RW works fine.
