CD DVD Rom drives won't work

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Guest

My CD DVD Rom drives will not work. When I go into device manager it shows
yellow exclamation marks next to them. I have been with Dell on line chat 6
times and spent many many hours trying each of their resolutions but it
hasn't helped. My next step is to take the tower into a computer store and
have them help but thought I would try here. I cannot do anything with my
digital camera since I just got it and am not able to load the program. When
my daughter left for college after Christmas break, she disconnected her
external hard drive for her laptop and it seems I have had this problem ever
since but don't want to blame it on that. Can anyone help?
 
Boot into Safe Mode, open Device Manager, delete/remove all CD DVD drives.
reboot and letWindows re-deetct.
 
Jerry said:
Boot into Safe Mode, open Device Manager, delete/remove all CD DVD drives.
reboot and letWindows re-deetct.
Click to expand...

I wonder why it didn't occur to Dell to do that?
 
I have tried this and it was actually recommended by Dell but it did not
work. Any other ideas.
 
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