CD/DVD ROM BROKE?!?! DAMN VISTA!!

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Where do I start. Initially when I installed Vista Home Premium my Norton
System Works 2007 wouldn't work. I wrote them and in not so many words they
shafted me and said I needed to buy "Vista compatible software". We'll I
ordered this new program Norton 360, took 4-5 days to get here. Well I put it
in the CD/DVD tray close it, and nothing :( Now my drive doesn't work! I go
to the Device Manager I see "Optiarc DVD RW AD-5540A ATA Device" only it's
got some yield sign with an exclamation point on it. I right click and check
properties, and it says:

"Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)

Click 'Check for solutions' to send data about this device to Microsoft and
to see if there is a solution available.

So I click check for solutions and it just hangs, NOTHING! I know I haven't
give you a lot of background on my issues, but needless to say since I've
installed Vista I've had my share. I tried uninstalling the drive and
restarting it found the drive and installed it, but nothing. I've got a
laptop so I just can't disconnect it and reconnect it. Also since I just
installed Vista I don't have a Restore Point, I never set one. And Microsoft
wants $60 just to talk with them. Good lord, what am I supposed to do, can
anyone help. Please some mod look at this and save me!
 
setotitan said:
Where do I start. Initially when I installed Vista Home Premium my Norton
System Works 2007 wouldn't work. I wrote them and in not so many words
they
shafted me and said I needed to buy "Vista compatible software". We'll I
ordered this new program Norton 360, took 4-5 days to get here. Well I put
it
in the CD/DVD tray close it, and nothing :( Now my drive doesn't work! I
go
to the Device Manager I see "Optiarc DVD RW AD-5540A ATA Device" only it's
got some yield sign with an exclamation point on it. I right click and
check
properties, and it says:

"Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)

Click 'Check for solutions' to send data about this device to Microsoft
and
to see if there is a solution available.

So I click check for solutions and it just hangs, NOTHING! I know I
haven't
give you a lot of background on my issues, but needless to say since I've
installed Vista I've had my share. I tried uninstalling the drive and
restarting it found the drive and installed it, but nothing. I've got a
laptop so I just can't disconnect it and reconnect it. Also since I just
installed Vista I don't have a Restore Point, I never set one. And
Microsoft
wants $60 just to talk with them. Good lord, what am I supposed to do, can
anyone help. Please some mod look at this and save me!
Click to expand...

Personally I would not use any of the Norton home security products. There
are alternatives, that are less resource heavy some of which are free. For
Vista the built in firewall is fine. Add and AV product such as Avast
(free), AVG (free) or NOD32. It comes with Windows Defender, and both
Ad-Aware, SpyBot S&D and Spyware Blaster (all free) work fine in Vista.
 
dean-dean I COULD KISS YOU ON THE MOUTH!! It worked like a charm!! I was so
nervous deleting system registry files, but everything loaded up just fine.
THANK GOD FOR FORUMS!! I can't tell you how much I appreciate your help in
this matter, you have truly made my day :)
 
Well, a handshake will suffice. I'm glad things worked out!
Yes, editing the registry has its adrenalin moments...
 
I have had to remove Norton 360 on two computer during the last week. Both
users were getting a message regarding WinFax Pro every time they opened
Office Outlook 2003. It wasn't on the systems, but Semantec is the purveyor.
AVG Anti-virus, AVG Anti-spyware, Windows Firewall and Windows Defender are
now on duty.
 
Rock said:
Personally I would not use any of the Norton home security products. There
are alternatives, that are less resource heavy some of which are free. For
Vista the built in firewall is fine. Add and AV product such as Avast
(free), AVG (free) or NOD32. It comes with Windows Defender, and both
Ad-Aware, SpyBot S&D and Spyware Blaster (all free) work fine in Vista.
Click to expand...
the side of your home. You won't get an answer to your questions regarding the Norton software, but then again, you won't get an answer from Norton either. When the reps at Norton can't find an answer in their training book they either put you on hold until you hang up or they disconnect the telephone conversation. If you are on "live chat" they simply close the chat session and leave you hanging out to dry.
 
CB said:
the side of your home. You won't get an answer to your questions regarding the Norton software, but then again, you won't get an answer from Norton either. When the reps at Norton can't find an answer in their training book they either put you on hold until you hang up or they disconnect the telephone conversation. If you are on "live chat" they simply close the chat session and leave you hanging out to dry.
Click to expand...


Sorry. I forgot to add one thing. If you want to uninstall your Norton
security software you will also have to go into "services.msc" and remove the
Symantec entry there.
 
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