cd/dvd not usable after downloading windows updates

[woody]

After downloading Windows updates and driver updates, my cd/dvd player does
not work. I cannot install my printer or camara software because the player
will not open. I took it to Frys (where I purchased)and was charged for a
diagnostics test which they stated was not a hardware problem, but a software
problem which the warranty did not cover. They then charged another fee for
putting my computer back to factory condition. The total cost being about
$140.00. This is a new computer purchased for Christmas 2007. After getting
it back home from Frys and hooked up, I was prompted to download Windows
updates. The same thing happened. I cannot use my cd/dvd device. Could you
please help me?

 

[Colin Barnhorst]

Please use the Microsoft support for updates. It is free support regardless
of whether you are eligible for other kinds of support. Use the links in
Windows Update to reach the WU support. You can also use the
microsoft.public.windowsupdate newsgroup for assistance.

 

[widmerro]

I have taken my computer to best buy three time for the same thing, unable to
get cd drives operating. They do something and it works for a day. When I go
into the control panel I am given an error code 10??? Do I have to buy a nedw
device?