cd & cd-rw drives alive but don't work

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G

Guest

My cd and cd-rw drives are invisible to all my software. They load, are
recognized in the device manager as hardware that is working, but when I put
a cd into either drive and try to open it, the cd is not recognized. Any
suggestions???

Jeff
 
"Jeffrey Olson, Martin SD" <Jeffrey Olson, Martin
(e-mail address removed)> wrote in message
My cd and cd-rw drives are invisible to all my software. They load, are
recognized in the device manager as hardware that is working, but when I
put
a cd into either drive and try to open it, the cd is not recognized. Any
suggestions???

Jeff
Click to expand...

Jeff:
Based on the information you've provided it's near impossible to respond to
your query in any meaningful way. I guess the only thing we can conclude at
this point (although even that's not a certainty) is that *both* optical
drives aren't defective.

1. Did you just install these optical drives? Or were they working without
problems and just suddenly "quit"?

2. How are they connected/configured in your system? Are you certain they're
properly connected to their data and power cables and the motherboard's IDE
connector(s)? And you're sure they're correctly jumpered? If they're both
connected on the same IDE data cable, have you tried another cable and,
assuming the cable is OK, tried connecting them to the motherboard's other
IDE connector?

3. What does Disk Management indicate, if anything, re these drives?

4. Furnish any other information you think might have a bearing on your
problem.
Anna
 
Anna: Thanks for your reply.

I installed the drives two years ago when I built the computer. They worked
fine. About a month ago I got an error message saying that the drivers for
the cd drives were not loaded because of a conflict with realplayer, nero,
mediaplayer or easy cd creator. I might have simply deleted the easy cd
creator program - I don't remember. This might be the cause of the problem.
The error message no longer appears though.

I uninstalled and reinstalled all of the programs mentioned in the error
message. No change in the problem. When I use the mouse to eject a cd from
both, the drawers open. I disconnected the drives from power and ribbons,
and then reconnected them. No change in the problem. I uninstalled t he
hardware in the device manager window - no change.

Is disk management different from device manager?

Both drives are on one ribbon - secondary master and slave, and have been
since their installation two years ago. I will change the ribbon after
sending this.

Thanks again for your suggestions. Anything else I should look at if
changing the ribbon/ide data cable doesn't work???

Jeff Olson
Martin, SD
 
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