CD and DVD disappered plus microsoft office will not work

[Guest]

2 days ago my CD drive and DVD drive disappeared. I have tried all of the
fixes you find on Microsofts web site plus others I have found on different
forums. Nothing seems to work!!!
I also am not able to run any microsoft office programs. Error says "Windows
Installer Services could not be accessed. This can occur if you are running
Windows in safe mode (which I am not), or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance." Can
anyone help me with these issues. I do not know if 1 problem is feeding the
other or if they are 2 seperate issues

 

[Ramesh, MS-MVP]

Click Start, Run, and type SERVICES.MSC. In the right pane, right-click Windows Installer, and then click Start. Also, set the service "Startup Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


2 days ago my CD drive and DVD drive disappeared. I have tried all of the
fixes you find on Microsofts web site plus others I have found on different
forums. Nothing seems to work!!!
I also am not able to run any microsoft office programs. Error says "Windows
Installer Services could not be accessed. This can occur if you are running
Windows in safe mode (which I am not), or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance." Can
anyone help me with these issues. I do not know if 1 problem is feeding the
other or if they are 2 seperate issues

 

[Guest]

Ramesh,
That did not work. I received a message "Could not start windows installer
service on local computer. Error 5: Access Denied"

 

[Ramesh, MS-MVP]

To check if the Windows Installer service is configured to run under the correct user account, run this command:

Click Start, Run and type:

cmd /k sc qc msiserver

Press {ENTER}

Copy the output and post here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Ramesh,
That did not work. I received a message "Could not start windows installer
service on local computer. Error 5: Access Denied"

 

[Guest]

Thanks for the reply back. I typed in your instructions and this is what I got:
[SC] GetServiceConfig Success
Service_Name: msiserver
TYPE: 20 Win32_share_Process
Start_Type: 3 Demand_Start
Error Control: 1 Normal
Binary Path Name: C:\Windows\prefetch
Load Opeartion Group:
Tag: 0
Display Name: Windows Installer
Dependencies: RpcSs
Service Start Name: Local System

I really appreciate your help on this!

To check if the Windows Installer service is configured to run under the correct user account, run this command:

Click Start, Run and type:

cmd /k sc qc msiserver

Press {ENTER}

Copy the output and post here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Ramesh,
That did not work. I received a message "Could not start windows installer
service on local computer. Error 5: Access Denied"

Click Start, Run, and type SERVICES.MSC. In the right pane, right-click Windows Installer, and then click Start. Also, set the service "Startup Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


2 days ago my CD drive and DVD drive disappeared. I have tried all of the
fixes you find on Microsofts web site plus others I have found on different
forums. Nothing seems to work!!!
I also am not able to run any microsoft office programs. Error says "Windows
Installer Services could not be accessed. This can occur if you are running
Windows in safe mode (which I am not), or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance." Can
anyone help me with these issues. I do not know if 1 problem is feeding the
other or if they are 2 seperate issues

 

[Ramesh, MS-MVP]

The path name is incorrect. To fix the problem, follow the steps listed in this page:

http://support.microsoft.com/kb/324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thanks for the reply back. I typed in your instructions and this is what I got:
[SC] GetServiceConfig Success
Service_Name: msiserver
TYPE: 20 Win32_share_Process
Start_Type: 3 Demand_Start
Error Control: 1 Normal
Binary Path Name: C:\Windows\prefetch
Load Opeartion Group:
Tag: 0
Display Name: Windows Installer
Dependencies: RpcSs
Service Start Name: Local System

I really appreciate your help on this!

To check if the Windows Installer service is configured to run under the correct user account, run this command:

Click Start, Run and type:

cmd /k sc qc msiserver

Press {ENTER}

Copy the output and post here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Ramesh,
That did not work. I received a message "Could not start windows installer
service on local computer. Error 5: Access Denied"

Click Start, Run, and type SERVICES.MSC. In the right pane, right-click Windows Installer, and then click Start. Also, set the service "Startup Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


2 days ago my CD drive and DVD drive disappeared. I have tried all of the
fixes you find on Microsofts web site plus others I have found on different
forums. Nothing seems to work!!!
I also am not able to run any microsoft office programs. Error says "Windows
Installer Services could not be accessed. This can occur if you are running
Windows in safe mode (which I am not), or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance." Can
anyone help me with these issues. I do not know if 1 problem is feeding the
other or if they are 2 seperate issues

 

[Guest]

I will not be able to reinstall office as suggested on method 1,due to both
of my cd and dvd drives are missing.
Method 2: on the search for Msiexec.exe shows nothing, no files found.

The path name is incorrect. To fix the problem, follow the steps listed in this page:

http://support.microsoft.com/kb/324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thanks for the reply back. I typed in your instructions and this is what I got:
[SC] GetServiceConfig Success
Service_Name: msiserver
TYPE: 20 Win32_share_Process
Start_Type: 3 Demand_Start
Error Control: 1 Normal
Binary Path Name: C:\Windows\prefetch
Load Opeartion Group:
Tag: 0
Display Name: Windows Installer
Dependencies: RpcSs
Service Start Name: Local System

I really appreciate your help on this!

To check if the Windows Installer service is configured to run under the correct user account, run this command:

Click Start, Run and type:

cmd /k sc qc msiserver

Press {ENTER}

Copy the output and post here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Ramesh,
That did not work. I received a message "Could not start windows installer
service on local computer. Error 5: Access Denied"

Click Start, Run, and type SERVICES.MSC. In the right pane, right-click Windows Installer, and then click Start. Also, set the service "Startup Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


2 days ago my CD drive and DVD drive disappeared. I have tried all of the
fixes you find on Microsofts web site plus others I have found on different
forums. Nothing seems to work!!!
I also am not able to run any microsoft office programs. Error says "Windows
Installer Services could not be accessed. This can occur if you are running
Windows in safe mode (which I am not), or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance." Can
anyone help me with these issues. I do not know if 1 problem is feeding the
other or if they are 2 seperate issues

 

[Ramesh, MS-MVP]

Method 2: on the search for Msiexec.exe shows nothing, no files found.

Can you manually check if the file is present in "C:\Windows\System32" by opening Windows Explorer?

If the file is missing, you may have to expand a copy from the Windows XP CD. As the CD drive is inoperable, you may have to use another system to expand/copy the file and transfer it using a removable media such as a flash drive.

Alternately, see if upgrading the Windows Installer engine helps. See:

Windows Installer 3.1 v2 (3.1.4000.2435) is available:
http://support.microsoft.com/kb/893803/


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I will not be able to reinstall office as suggested on method 1,due to both
of my cd and dvd drives are missing.
Method 2: on the search for Msiexec.exe shows nothing, no files found.

The path name is incorrect. To fix the problem, follow the steps listed in this page:

http://support.microsoft.com/kb/324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thanks for the reply back. I typed in your instructions and this is what I got:
[SC] GetServiceConfig Success
Service_Name: msiserver
TYPE: 20 Win32_share_Process
Start_Type: 3 Demand_Start
Error Control: 1 Normal
Binary Path Name: C:\Windows\prefetch
Load Opeartion Group:
Tag: 0
Display Name: Windows Installer
Dependencies: RpcSs
Service Start Name: Local System

I really appreciate your help on this!

To check if the Windows Installer service is configured to run under the correct user account, run this command:

Click Start, Run and type:

cmd /k sc qc msiserver

Press {ENTER}

Copy the output and post here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Ramesh,
That did not work. I received a message "Could not start windows installer
service on local computer. Error 5: Access Denied"

Click Start, Run, and type SERVICES.MSC. In the right pane, right-click Windows Installer, and then click Start. Also, set the service "Startup Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


2 days ago my CD drive and DVD drive disappeared. I have tried all of the
fixes you find on Microsofts web site plus others I have found on different
forums. Nothing seems to work!!!
I also am not able to run any microsoft office programs. Error says "Windows
Installer Services could not be accessed. This can occur if you are running
Windows in safe mode (which I am not), or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance." Can
anyone help me with these issues. I do not know if 1 problem is feeding the
other or if they are 2 seperate issues

 

[PosterInNews]

I have had to repair the CD/DVD missing issue many times successfully
by using this registry file merge called CD Gone.

CD drives may vanish in Windows Explorer, Device Manager, etc.
Merge the cdgone.reg file to the registry and a reboot usually
restores the missing drives.

All you have to do is copy the text below starting with REGEDIT4 into
a text file and save it cdgone.reg then follow these steps:

Rt click the file called cdgone.reg that you just created
Then left click on merge
Next shut the computer down and reboot.
You will have your CD drives back after rebooting.


REGEDIT4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"=-
"LowerFilters"=-

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdr4_2K]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdralw2k]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdudf]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UdfReadr]

 

[Guest]

I do not see a Msiexec file in windows explorer. Where exactly would I look
for it?

Can you manually check if the file is present in "C:\Windows\System32" by opening Windows Explorer?

If the file is missing, you may have to expand a copy from the Windows XP CD. As the CD drive is inoperable, you may have to use another system to expand/copy the file and transfer it using a removable media such as a flash drive.

Alternately, see if upgrading the Windows Installer engine helps. See:

Windows Installer 3.1 v2 (3.1.4000.2435) is available:
http://support.microsoft.com/kb/893803/


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I will not be able to reinstall office as suggested on method 1,due to both
of my cd and dvd drives are missing.
Method 2: on the search for Msiexec.exe shows nothing, no files found.

The path name is incorrect. To fix the problem, follow the steps listed in this page:

http://support.microsoft.com/kb/324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thanks for the reply back. I typed in your instructions and this is what I got:
[SC] GetServiceConfig Success
Service_Name: msiserver
TYPE: 20 Win32_share_Process
Start_Type: 3 Demand_Start
Error Control: 1 Normal
Binary Path Name: C:\Windows\prefetch
Load Opeartion Group:
Tag: 0
Display Name: Windows Installer
Dependencies: RpcSs
Service Start Name: Local System

I really appreciate your help on this!

To check if the Windows Installer service is configured to run under the correct user account, run this command:

Click Start, Run and type:

cmd /k sc qc msiserver

Press {ENTER}

Copy the output and post here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Ramesh,
That did not work. I received a message "Could not start windows installer
service on local computer. Error 5: Access Denied"

:

Click Start, Run, and type SERVICES.MSC. In the right pane, right-click Windows Installer, and then click Start. Also, set the service "Startup Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


2 days ago my CD drive and DVD drive disappeared. I have tried all of the
fixes you find on Microsofts web site plus others I have found on different
forums. Nothing seems to work!!!
I also am not able to run any microsoft office programs. Error says "Windows
Installer Services could not be accessed. This can occur if you are running
Windows in safe mode (which I am not), or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance." Can
anyone help me with these issues. I do not know if 1 problem is feeding the
other or if they are 2 seperate issues

 

[Guest]

Poster, Thanks for the suggestion.. Unfortunatly it did not work. I am ready
to go to the garage and get the sledge hammer...... I'm sure that will fix
it!!!

I have had to repair the CD/DVD missing issue many times successfully
by using this registry file merge called CD Gone.

CD drives may vanish in Windows Explorer, Device Manager, etc.
Merge the cdgone.reg file to the registry and a reboot usually
restores the missing drives.

All you have to do is copy the text below starting with REGEDIT4 into
a text file and save it cdgone.reg then follow these steps:

Rt click the file called cdgone.reg that you just created
Then left click on merge
Next shut the computer down and reboot.
You will have your CD drives back after rebooting.


REGEDIT4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"=-
"LowerFilters"=-

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdr4_2K]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdralw2k]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdudf]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UdfReadr]

2 days ago my CD drive and DVD drive disappeared. I have tried all of the
fixes you find on Microsofts web site plus others I have found on different
forums. Nothing seems to work!!!
I also am not able to run any microsoft office programs. Error says "Windows
Installer Services could not be accessed. This can occur if you are running
Windows in safe mode (which I am not), or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance." Can
anyone help me with these issues. I do not know if 1 problem is feeding the
other or if they are 2 seperate issues

 

[Ramesh, MS-MVP]

C:\Windows\System32

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I do not see a Msiexec file in windows explorer. Where exactly would I look
for it?

Can you manually check if the file is present in "C:\Windows\System32" by opening Windows Explorer?

If the file is missing, you may have to expand a copy from the Windows XP CD. As the CD drive is inoperable, you may have to use another system to expand/copy the file and transfer it using a removable media such as a flash drive.

Alternately, see if upgrading the Windows Installer engine helps. See:

Windows Installer 3.1 v2 (3.1.4000.2435) is available:
http://support.microsoft.com/kb/893803/


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I will not be able to reinstall office as suggested on method 1,due to both
of my cd and dvd drives are missing.
Method 2: on the search for Msiexec.exe shows nothing, no files found.

The path name is incorrect. To fix the problem, follow the steps listed in this page:

http://support.microsoft.com/kb/324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thanks for the reply back. I typed in your instructions and this is what I got:
[SC] GetServiceConfig Success
Service_Name: msiserver
TYPE: 20 Win32_share_Process
Start_Type: 3 Demand_Start
Error Control: 1 Normal
Binary Path Name: C:\Windows\prefetch
Load Opeartion Group:
Tag: 0
Display Name: Windows Installer
Dependencies: RpcSs
Service Start Name: Local System

I really appreciate your help on this!

To check if the Windows Installer service is configured to run under the correct user account, run this command:

Click Start, Run and type:

cmd /k sc qc msiserver

Press {ENTER}

Copy the output and post here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Ramesh,
That did not work. I received a message "Could not start windows installer
service on local computer. Error 5: Access Denied"

:

Click Start, Run, and type SERVICES.MSC. In the right pane, right-click Windows Installer, and then click Start. Also, set the service "Startup Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


2 days ago my CD drive and DVD drive disappeared. I have tried all of the
fixes you find on Microsofts web site plus others I have found on different
forums. Nothing seems to work!!!
I also am not able to run any microsoft office programs. Error says "Windows
Installer Services could not be accessed. This can occur if you are running
Windows in safe mode (which I am not), or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance." Can
anyone help me with these issues. I do not know if 1 problem is feeding the
other or if they are 2 seperate issues

 

[Guest]

No where to be found in c:\Windows\System32

C:\Windows\System32

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I do not see a Msiexec file in windows explorer. Where exactly would I look
for it?

Method 2: on the search for Msiexec.exe shows nothing, no files found.

Can you manually check if the file is present in "C:\Windows\System32" by opening Windows Explorer?

If the file is missing, you may have to expand a copy from the Windows XP CD. As the CD drive is inoperable, you may have to use another system to expand/copy the file and transfer it using a removable media such as a flash drive.

Alternately, see if upgrading the Windows Installer engine helps. See:

Windows Installer 3.1 v2 (3.1.4000.2435) is available:
http://support.microsoft.com/kb/893803/


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I will not be able to reinstall office as suggested on method 1,due to both
of my cd and dvd drives are missing.
Method 2: on the search for Msiexec.exe shows nothing, no files found.

The path name is incorrect. To fix the problem, follow the steps listed in this page:

http://support.microsoft.com/kb/324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thanks for the reply back. I typed in your instructions and this is what I got:
[SC] GetServiceConfig Success
Service_Name: msiserver
TYPE: 20 Win32_share_Process
Start_Type: 3 Demand_Start
Error Control: 1 Normal
Binary Path Name: C:\Windows\prefetch
Load Opeartion Group:
Tag: 0
Display Name: Windows Installer
Dependencies: RpcSs
Service Start Name: Local System

I really appreciate your help on this!


:

To check if the Windows Installer service is configured to run under the correct user account, run this command:

Click Start, Run and type:

cmd /k sc qc msiserver

Press {ENTER}

Copy the output and post here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Ramesh,
That did not work. I received a message "Could not start windows installer
service on local computer. Error 5: Access Denied"

:

Click Start, Run, and type SERVICES.MSC. In the right pane, right-click Windows Installer, and then click Start. Also, set the service "Startup Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


2 days ago my CD drive and DVD drive disappeared. I have tried all of the
fixes you find on Microsofts web site plus others I have found on different
forums. Nothing seems to work!!!
I also am not able to run any microsoft office programs. Error says "Windows
Installer Services could not be accessed. This can occur if you are running
Windows in safe mode (which I am not), or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance." Can
anyone help me with these issues. I do not know if 1 problem is feeding the
other or if they are 2 seperate issues

 

[Guest]

I am unable to locate the file in c:\windows\system32

C:\Windows\System32

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I do not see a Msiexec file in windows explorer. Where exactly would I look
for it?

Method 2: on the search for Msiexec.exe shows nothing, no files found.

Can you manually check if the file is present in "C:\Windows\System32" by opening Windows Explorer?

If the file is missing, you may have to expand a copy from the Windows XP CD. As the CD drive is inoperable, you may have to use another system to expand/copy the file and transfer it using a removable media such as a flash drive.

Alternately, see if upgrading the Windows Installer engine helps. See:

Windows Installer 3.1 v2 (3.1.4000.2435) is available:
http://support.microsoft.com/kb/893803/


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I will not be able to reinstall office as suggested on method 1,due to both
of my cd and dvd drives are missing.
Method 2: on the search for Msiexec.exe shows nothing, no files found.

The path name is incorrect. To fix the problem, follow the steps listed in this page:

http://support.microsoft.com/kb/324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thanks for the reply back. I typed in your instructions and this is what I got:
[SC] GetServiceConfig Success
Service_Name: msiserver
TYPE: 20 Win32_share_Process
Start_Type: 3 Demand_Start
Error Control: 1 Normal
Binary Path Name: C:\Windows\prefetch
Load Opeartion Group:
Tag: 0
Display Name: Windows Installer
Dependencies: RpcSs
Service Start Name: Local System

I really appreciate your help on this!


:

To check if the Windows Installer service is configured to run under the correct user account, run this command:

Click Start, Run and type:

cmd /k sc qc msiserver

Press {ENTER}

Copy the output and post here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Ramesh,
That did not work. I received a message "Could not start windows installer
service on local computer. Error 5: Access Denied"

:

Click Start, Run, and type SERVICES.MSC. In the right pane, right-click Windows Installer, and then click Start. Also, set the service "Startup Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


2 days ago my CD drive and DVD drive disappeared. I have tried all of the
fixes you find on Microsofts web site plus others I have found on different
forums. Nothing seems to work!!!
I also am not able to run any microsoft office programs. Error says "Windows
Installer Services could not be accessed. This can occur if you are running
Windows in safe mode (which I am not), or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance." Can
anyone help me with these issues. I do not know if 1 problem is feeding the
other or if they are 2 seperate issues

 

[Ramesh, MS-MVP]

<repost>
If the file is missing, you may have to expand a copy from the Windows XP CD. As the CD drive is inoperable, you may have to use another system to expand/copy the file and transfer it using a removable media such as a flash drive.

Alternately, see if upgrading the Windows Installer engine helps. See:

Windows Installer 3.1 v2 (3.1.4000.2435) is available:
http://support.microsoft.com/kb/893803/
</repost>

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I am unable to locate the file in c:\windows\system32

C:\Windows\System32

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I do not see a Msiexec file in windows explorer. Where exactly would I look
for it?

Method 2: on the search for Msiexec.exe shows nothing, no files found.

Can you manually check if the file is present in "C:\Windows\System32" by opening Windows Explorer?

If the file is missing, you may have to expand a copy from the Windows XP CD. As the CD drive is inoperable, you may have to use another system to expand/copy the file and transfer it using a removable media such as a flash drive.

Alternately, see if upgrading the Windows Installer engine helps. See:

Windows Installer 3.1 v2 (3.1.4000.2435) is available:
http://support.microsoft.com/kb/893803/


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I will not be able to reinstall office as suggested on method 1,due to both
of my cd and dvd drives are missing.
Method 2: on the search for Msiexec.exe shows nothing, no files found.

The path name is incorrect. To fix the problem, follow the steps listed in this page:

http://support.microsoft.com/kb/324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thanks for the reply back. I typed in your instructions and this is what I got:
[SC] GetServiceConfig Success
Service_Name: msiserver
TYPE: 20 Win32_share_Process
Start_Type: 3 Demand_Start
Error Control: 1 Normal
Binary Path Name: C:\Windows\prefetch
Load Opeartion Group:
Tag: 0
Display Name: Windows Installer
Dependencies: RpcSs
Service Start Name: Local System

I really appreciate your help on this!


:

To check if the Windows Installer service is configured to run under the correct user account, run this command:

Click Start, Run and type:

cmd /k sc qc msiserver

Press {ENTER}

Copy the output and post here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Ramesh,
That did not work. I received a message "Could not start windows installer
service on local computer. Error 5: Access Denied"

:

Click Start, Run, and type SERVICES.MSC. In the right pane, right-click Windows Installer, and then click Start. Also, set the service "Startup Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


2 days ago my CD drive and DVD drive disappeared. I have tried all of the
fixes you find on Microsofts web site plus others I have found on different
forums. Nothing seems to work!!!
I also am not able to run any microsoft office programs. Error says "Windows
Installer Services could not be accessed. This can occur if you are running
Windows in safe mode (which I am not), or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance." Can
anyone help me with these issues. I do not know if 1 problem is feeding the
other or if they are 2 seperate issues

 

[Guest]

I tried the Windows Installer 3.1 v2 (3.1.4000.2435) the progrm ran but I
cannot find it on the computer any where. I looked on the Windows XP
installation disk. Under I386 >windows32 there was 2 files 1. NTDLL.DLL 2.
SMSS....

<repost>
If the file is missing, you may have to expand a copy from the Windows XP CD. As the CD drive is inoperable, you may have to use another system to expand/copy the file and transfer it using a removable media such as a flash drive.

Alternately, see if upgrading the Windows Installer engine helps. See:

Windows Installer 3.1 v2 (3.1.4000.2435) is available:
http://support.microsoft.com/kb/893803/
</repost>

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I am unable to locate the file in c:\windows\system32

C:\Windows\System32

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I do not see a Msiexec file in windows explorer. Where exactly would I look
for it?

Method 2: on the search for Msiexec.exe shows nothing, no files found.

Can you manually check if the file is present in "C:\Windows\System32" by opening Windows Explorer?

If the file is missing, you may have to expand a copy from the Windows XP CD. As the CD drive is inoperable, you may have to use another system to expand/copy the file and transfer it using a removable media such as a flash drive.

Alternately, see if upgrading the Windows Installer engine helps. See:

Windows Installer 3.1 v2 (3.1.4000.2435) is available:
http://support.microsoft.com/kb/893803/


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I will not be able to reinstall office as suggested on method 1,due to both
of my cd and dvd drives are missing.
Method 2: on the search for Msiexec.exe shows nothing, no files found.

:

The path name is incorrect. To fix the problem, follow the steps listed in this page:

http://support.microsoft.com/kb/324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thanks for the reply back. I typed in your instructions and this is what I got:
[SC] GetServiceConfig Success
Service_Name: msiserver
TYPE: 20 Win32_share_Process
Start_Type: 3 Demand_Start
Error Control: 1 Normal
Binary Path Name: C:\Windows\prefetch
Load Opeartion Group:
Tag: 0
Display Name: Windows Installer
Dependencies: RpcSs
Service Start Name: Local System

I really appreciate your help on this!


:

To check if the Windows Installer service is configured to run under the correct user account, run this command:

Click Start, Run and type:

cmd /k sc qc msiserver

Press {ENTER}

Copy the output and post here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Ramesh,
That did not work. I received a message "Could not start windows installer
service on local computer. Error 5: Access Denied"

:

Click Start, Run, and type SERVICES.MSC. In the right pane, right-click Windows Installer, and then click Start. Also, set the service "Startup Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


2 days ago my CD drive and DVD drive disappeared. I have tried all of the
fixes you find on Microsofts web site plus others I have found on different
forums. Nothing seems to work!!!
I also am not able to run any microsoft office programs. Error says "Windows
Installer Services could not be accessed. This can occur if you are running
Windows in safe mode (which I am not), or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance." Can
anyone help me with these issues. I do not know if 1 problem is feeding the
other or if they are 2 seperate issues

 

[Ramesh, MS-MVP]

After installing Windows Installer 3.1 v2 , are you able to start Windows Installer now and is the msiexec.exe file restored?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I tried the Windows Installer 3.1 v2 (3.1.4000.2435) the progrm ran but I
cannot find it on the computer any where. I looked on the Windows XP
installation disk. Under I386 >windows32 there was 2 files 1. NTDLL.DLL 2.
SMSS....

<repost>
If the file is missing, you may have to expand a copy from the Windows XP CD. As the CD drive is inoperable, you may have to use another system to expand/copy the file and transfer it using a removable media such as a flash drive.

Alternately, see if upgrading the Windows Installer engine helps. See:

Windows Installer 3.1 v2 (3.1.4000.2435) is available:
http://support.microsoft.com/kb/893803/
</repost>

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I am unable to locate the file in c:\windows\system32

C:\Windows\System32

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I do not see a Msiexec file in windows explorer. Where exactly would I look
for it?

Method 2: on the search for Msiexec.exe shows nothing, no files found.

Can you manually check if the file is present in "C:\Windows\System32" by opening Windows Explorer?

If the file is missing, you may have to expand a copy from the Windows XP CD. As the CD drive is inoperable, you may have to use another system to expand/copy the file and transfer it using a removable media such as a flash drive.

Alternately, see if upgrading the Windows Installer engine helps. See:

Windows Installer 3.1 v2 (3.1.4000.2435) is available:
http://support.microsoft.com/kb/893803/


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I will not be able to reinstall office as suggested on method 1,due to both
of my cd and dvd drives are missing.
Method 2: on the search for Msiexec.exe shows nothing, no files found.

:

The path name is incorrect. To fix the problem, follow the steps listed in this page:

http://support.microsoft.com/kb/324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thanks for the reply back. I typed in your instructions and this is what I got:
[SC] GetServiceConfig Success
Service_Name: msiserver
TYPE: 20 Win32_share_Process
Start_Type: 3 Demand_Start
Error Control: 1 Normal
Binary Path Name: C:\Windows\prefetch
Load Opeartion Group:
Tag: 0
Display Name: Windows Installer
Dependencies: RpcSs
Service Start Name: Local System

I really appreciate your help on this!


:

To check if the Windows Installer service is configured to run under the correct user account, run this command:

Click Start, Run and type:

cmd /k sc qc msiserver

Press {ENTER}

Copy the output and post here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Ramesh,
That did not work. I received a message "Could not start windows installer
service on local computer. Error 5: Access Denied"

:

Click Start, Run, and type SERVICES.MSC. In the right pane, right-click Windows Installer, and then click Start. Also, set the service "Startup Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


2 days ago my CD drive and DVD drive disappeared. I have tried all of the
fixes you find on Microsofts web site plus others I have found on different
forums. Nothing seems to work!!!
I also am not able to run any microsoft office programs. Error says "Windows
Installer Services could not be accessed. This can occur if you are running
Windows in safe mode (which I am not), or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance." Can
anyone help me with these issues. I do not know if 1 problem is feeding the
other or if they are 2 seperate issues

 

[Guest]

No I am not able to start it. If I msconfig it says windows installer is
there, manufacturer - unknown and status stopped. Have restarted 3 times
since installing WI. Searched for msiexec.exe nothing
found..........................

After installing Windows Installer 3.1 v2 , are you able to start Windows Installer now and is the msiexec.exe file restored?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I tried the Windows Installer 3.1 v2 (3.1.4000.2435) the progrm ran but I
cannot find it on the computer any where. I looked on the Windows XP
installation disk. Under I386 >windows32 there was 2 files 1. NTDLL.DLL 2.
SMSS....

<repost>
If the file is missing, you may have to expand a copy from the Windows XP CD. As the CD drive is inoperable, you may have to use another system to expand/copy the file and transfer it using a removable media such as a flash drive.

Alternately, see if upgrading the Windows Installer engine helps. See:

Windows Installer 3.1 v2 (3.1.4000.2435) is available:
http://support.microsoft.com/kb/893803/
</repost>

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I am unable to locate the file in c:\windows\system32

C:\Windows\System32

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I do not see a Msiexec file in windows explorer. Where exactly would I look
for it?

:

Method 2: on the search for Msiexec.exe shows nothing, no files found.

Can you manually check if the file is present in "C:\Windows\System32" by opening Windows Explorer?

If the file is missing, you may have to expand a copy from the Windows XP CD. As the CD drive is inoperable, you may have to use another system to expand/copy the file and transfer it using a removable media such as a flash drive.

Alternately, see if upgrading the Windows Installer engine helps. See:

Windows Installer 3.1 v2 (3.1.4000.2435) is available:
http://support.microsoft.com/kb/893803/


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I will not be able to reinstall office as suggested on method 1,due to both
of my cd and dvd drives are missing.
Method 2: on the search for Msiexec.exe shows nothing, no files found.

:

The path name is incorrect. To fix the problem, follow the steps listed in this page:

http://support.microsoft.com/kb/324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thanks for the reply back. I typed in your instructions and this is what I got:
[SC] GetServiceConfig Success
Service_Name: msiserver
TYPE: 20 Win32_share_Process
Start_Type: 3 Demand_Start
Error Control: 1 Normal
Binary Path Name: C:\Windows\prefetch
Load Opeartion Group:
Tag: 0
Display Name: Windows Installer
Dependencies: RpcSs
Service Start Name: Local System

I really appreciate your help on this!


:

To check if the Windows Installer service is configured to run under the correct user account, run this command:

Click Start, Run and type:

cmd /k sc qc msiserver

Press {ENTER}

Copy the output and post here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Ramesh,
That did not work. I received a message "Could not start windows installer
service on local computer. Error 5: Access Denied"

:

Click Start, Run, and type SERVICES.MSC. In the right pane, right-click Windows Installer, and then click Start. Also, set the service "Startup Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


2 days ago my CD drive and DVD drive disappeared. I have tried all of the
fixes you find on Microsofts web site plus others I have found on different
forums. Nothing seems to work!!!
I also am not able to run any microsoft office programs. Error says "Windows
Installer Services could not be accessed. This can occur if you are running
Windows in safe mode (which I am not), or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance." Can
anyone help me with these issues. I do not know if 1 problem is feeding the
other or if they are 2 seperate issues

 

[Ramesh, MS-MVP]

If you can fix the CD/DVD drive first, then you should be able to restore missing system files by running the command "SFC /SCANNOW" from Start/Run. You'll be prompted for the Windows XP CD or the source path location. Perhaps the CD/DVD drive is experiencing a hardware problem.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


No I am not able to start it. If I msconfig it says windows installer is
there, manufacturer - unknown and status stopped. Have restarted 3 times
since installing WI. Searched for msiexec.exe nothing
found..........................

After installing Windows Installer 3.1 v2 , are you able to start Windows Installer now and is the msiexec.exe file restored?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I tried the Windows Installer 3.1 v2 (3.1.4000.2435) the progrm ran but I
cannot find it on the computer any where. I looked on the Windows XP
installation disk. Under I386 >windows32 there was 2 files 1. NTDLL.DLL 2.
SMSS....

<repost>
If the file is missing, you may have to expand a copy from the Windows XP CD. As the CD drive is inoperable, you may have to use another system to expand/copy the file and transfer it using a removable media such as a flash drive.

Alternately, see if upgrading the Windows Installer engine helps. See:

Windows Installer 3.1 v2 (3.1.4000.2435) is available:
http://support.microsoft.com/kb/893803/
</repost>

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I am unable to locate the file in c:\windows\system32

C:\Windows\System32

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I do not see a Msiexec file in windows explorer. Where exactly would I look
for it?

:

Method 2: on the search for Msiexec.exe shows nothing, no files found.

Can you manually check if the file is present in "C:\Windows\System32" by opening Windows Explorer?

If the file is missing, you may have to expand a copy from the Windows XP CD. As the CD drive is inoperable, you may have to use another system to expand/copy the file and transfer it using a removable media such as a flash drive.

Alternately, see if upgrading the Windows Installer engine helps. See:

Windows Installer 3.1 v2 (3.1.4000.2435) is available:
http://support.microsoft.com/kb/893803/


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I will not be able to reinstall office as suggested on method 1,due to both
of my cd and dvd drives are missing.
Method 2: on the search for Msiexec.exe shows nothing, no files found.

:

The path name is incorrect. To fix the problem, follow the steps listed in this page:

http://support.microsoft.com/kb/324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thanks for the reply back. I typed in your instructions and this is what I got:
[SC] GetServiceConfig Success
Service_Name: msiserver
TYPE: 20 Win32_share_Process
Start_Type: 3 Demand_Start
Error Control: 1 Normal
Binary Path Name: C:\Windows\prefetch
Load Opeartion Group:
Tag: 0
Display Name: Windows Installer
Dependencies: RpcSs
Service Start Name: Local System

I really appreciate your help on this!


:

To check if the Windows Installer service is configured to run under the correct user account, run this command:

Click Start, Run and type:

cmd /k sc qc msiserver

Press {ENTER}

Copy the output and post here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Ramesh,
That did not work. I received a message "Could not start windows installer
service on local computer. Error 5: Access Denied"

:

Click Start, Run, and type SERVICES.MSC. In the right pane, right-click Windows Installer, and then click Start. Also, set the service "Startup Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


2 days ago my CD drive and DVD drive disappeared. I have tried all of the
fixes you find on Microsofts web site plus others I have found on different
forums. Nothing seems to work!!!
I also am not able to run any microsoft office programs. Error says "Windows
Installer Services could not be accessed. This can occur if you are running
Windows in safe mode (which I am not), or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance." Can
anyone help me with these issues. I do not know if 1 problem is feeding the
other or if they are 2 seperate issues

 

[Guest]

I just wanted to add that I have had three machines with the same problem pop
up this past week. I made no changes to programs, the fault "suddenly"
appeared. I have tried all the work-arounds I could find and none have
worked. I would appreciate any input. Thank you

Poster, Thanks for the suggestion.. Unfortunatly it did not work. I am ready
to go to the garage and get the sledge hammer...... I'm sure that will fix
it!!!

I have had to repair the CD/DVD missing issue many times successfully
by using this registry file merge called CD Gone.

CD drives may vanish in Windows Explorer, Device Manager, etc.
Merge the cdgone.reg file to the registry and a reboot usually
restores the missing drives.

All you have to do is copy the text below starting with REGEDIT4 into
a text file and save it cdgone.reg then follow these steps:

Rt click the file called cdgone.reg that you just created
Then left click on merge
Next shut the computer down and reboot.
You will have your CD drives back after rebooting.


REGEDIT4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"=-
"LowerFilters"=-

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdr4_2K]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdralw2k]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdudf]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UdfReadr]

2 days ago my CD drive and DVD drive disappeared. I have tried all of the
fixes you find on Microsofts web site plus others I have found on different
forums. Nothing seems to work!!!
I also am not able to run any microsoft office programs. Error says "Windows
Installer Services could not be accessed. This can occur if you are running
Windows in safe mode (which I am not), or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance." Can
anyone help me with these issues. I do not know if 1 problem is feeding the
other or if they are 2 seperate issues