ccSvcHost using 100% CPU....

  • Thread starter Thread starter William B. Lurie
  • Start date Start date
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William B. Lurie

When I brought the system out of hibernation this morning,
I found the System using 100% of CPU resources for about
15 minutes, making it almost impossible to do anything else
at the same time. Never saw this before. Any advice, other
than go have a cup of coffee and come back? Event viewer/log
showed no clue other than "WIA entering running state"......
 
William said:
When I brought the system out of hibernation this morning,
I found the System using 100% of CPU resources for about
15 minutes, making it almost impossible to do anything else
at the same time. Never saw this before. Any advice, other
than go have a cup of coffee and come back? Event viewer/log
showed no clue other than "WIA entering running state"......
Click to expand...

I'm not sure if WIA is relevant or not, but it wouldn't hurt to disable
it to see what effect that might have.

Also, have you ever used Process Explorer to determine which sub-process
is calling upon the System process?

Is this behavior brand new? If so, what have you done recently that
might have caused it? (Examples are the installation of new programs,
updates, or devices. Obviously, malware needs to be ruled out.)

Finally, other than when coming out of hibernation, does your PC ever
exhibit this particular symtpom (System using 100% of CPU) any other
time? Once the 15 minutes pass, does your PC perform well?

Oops! I just noticed your Subject Line! In the future, this information
should also be in the body of your post! That process belongs to Norton,
which is a well-known resource hog. Have you considered uninstalling
Norton and switching to a superior program that uses fewer resources and
causes fewer conflicts? I personally recommend Avira Antivir.
 
Daave said:
I'm not sure if WIA is relevant or not, but it wouldn't hurt to disable
it to see what effect that might have.
Click to expand...

I'll try that. But this is entirely new behavior.
Also, have you ever used Process Explorer to determine which sub-process
is calling upon the System process?
Click to expand...

No, nobody ever led me to that. And please note that SvcHost was listed
with System as having called it, not Compaq-Owner, so I don't believe
it was Norton-related.
Is this behavior brand new? If so, what have you done recently that
might have caused it? (Examples are the installation of new programs,
updates, or devices. Obviously, malware needs to be ruled out.)
Click to expand...

Brand new, and nothing recently installed.
Finally, other than when coming out of hibernation, does your PC ever
exhibit this particular symtpom (System using 100% of CPU) any other
time? Once the 15 minutes pass, does your PC perform well?
Click to expand...

No, it's new, and I had no choice but to wait until whatever
it was doing, it was finished doing it.
Oops! I just noticed your Subject Line! In the future, this information
should also be in the body of your post! That process belongs to Norton,
which is a well-known resource hog. Have you considered uninstalling
Norton and switching to a superior program that uses fewer resources and
causes fewer conflicts? I personally recommend Avira Antivir.
Click to expand...

Why do you think that process 'belongs to Norton'. when the *system* was
listed as having invoked it? And yes, I know how hoggish Norton can be,
but on those occasions when it is, I can identify it as having been
called in Task Manager. And over the years, I've lived through all of
Symantec's intrusive workings, and have stayed with them while they grew
until now they are so helpful whenever I call them, that I wouldn't even
consider switching.
 
Norton strikes again.
William B. Lurie said:
I'll try that. But this is entirely new behavior.

No, nobody ever led me to that. And please note that SvcHost was listed
with System as having called it, not Compaq-Owner, so I don't believe
it was Norton-related.

Brand new, and nothing recently installed.

No, it's new, and I had no choice but to wait until whatever
it was doing, it was finished doing it.

Why do you think that process 'belongs to Norton'. when the *system* was
listed as having invoked it? And yes, I know how hoggish Norton can be,
but on those occasions when it is, I can identify it as having been
called in Task Manager. And over the years, I've lived through all of
Symantec's intrusive workings, and have stayed with them while they grew
until now they are so helpful whenever I call them, that I wouldn't even
consider switching.
Click to expand...
 
Norton has been a whipping-boy for years, and for
years they *earned* it. But I have never had a virus or worm
or anything else that invaded me, and I credit Norton with that.
And their on-line chat tech service is superb.

Th glitch I'm complaining about was shown on Task Manager
as having SYSTEM as its host, and all Norton programs
show Compaq-Owner as host. This one even denied me permission
to end it.
 
PS-----I have never had a virus or worm that invaded me, AND I do NOT use
Norton.
Why are you giving credit to Norton?
 
William said:
I'll try that. But this is entirely new behavior.

No, nobody ever led me to that. And please note that SvcHost was
listed with System as having called it, not Compaq-Owner, so I don't
believe it was Norton-related.
Click to expand...

There is some confusion here!

What is the name of the subprocess?

SvcHost

or

ccSvcHost

or

ccSvcHst

I am sure Norton latches onto SYSTEM as well. Either uninstall Norton as
earlier suggested or post to a Norton forum where others who have
experienced the same problem can guide you with regard to changing a
specific setting. Or contact their support.
 
Daave said:
There is some confusion here!

What is the name of the subprocess?

SvcHost

or

ccSvcHost

or
Click to expand...

It is this one:

ccSvcHst<<<<<<<<<<
I am sure Norton latches onto SYSTEM as well. Either uninstall Norton as
earlier suggested or post to a Norton forum where others who have
experienced the same problem can guide you with regard to changing a
specific setting. Or contact their support.
Click to expand...

You may recall that I worked with Norton last time around, and they
showed me how to make sure that Norton Anti-Virus *never* intrudes
or does a scan all by itself. As for Norton latching onto SYSTEM,
I didn't think so, but you say you're *sure*......Let's see what
other ideas come out, before I tackle Norton.
 
Unknown said:
PS-----I have never had a virus or worm that invaded me, AND I do NOT use
Norton.
Why are you giving credit to Norton?
Click to expand...

Well, I do because they have been, going back into Windows 3.1
days, been the only anti-virus software I've used, and I'm
sure that others can do it well also. But I credit their installed
software as being 100% effective at keeping me virus-free.
 
William said:
It is this one:

ccSvcHst<<<<<<<<<<
Click to expand...

Well, that's a Norton process, my friend!
You may recall that I worked with Norton last time around, and they
showed me how to make sure that Norton Anti-Virus *never* intrudes
or does a scan all by itself.
Click to expand...

From what I can tell, it's intruding again. :-)
As for Norton latching onto SYSTEM,
I didn't think so, but you say you're *sure*......Let's see what
other ideas come out, before I tackle Norton.
Click to expand...

I'm sure because of others' experiences. I'm sure you'll reach the same
conclusion if you Google the terms ccsvchst and cpu. First hit:

http://community.norton.com/t5/Norton-Internet-Security-Norton/ccsvchst-exe-cpu-usage-Issue/m-p/2888

Some have reported success by uninstalling Norton, using the removal
tool you need to download from their website, and reinstalling the
latest version. Then again, if it were me, I wouldn't do that last step.
:-)
 
WOW! That does put the monkey right back onto Norton's
back, and I'm going to get with them on it. Thanks for setting it
straight. I'll report back again.
 
YW. Keep us posted.
WOW! That does put the monkey right back onto Norton's
back, and I'm going to get with them on it. Thanks for setting it
straight. I'll report back again.
Click to expand...
 
I spent 1/2 hour online with Norton Chat Support.
They took control of my desktop and opened
Norton Anti-Virus, and, sure enough, it was set
again to do "Idle Time Scan". I had them reset
everything as I prefer it...NO automatic scans
ever. I don't know how they got reset.....but I
really appreciate the level of support I get from
them.
 
Hopefully, it will stay that way. :-)

If it reverts once more, do you now know how to disable it?
 
I think so, Daave......but if not, I can count
on their techies to do it again, and next time I'll
ask them to do it slowly so I can copy it
step-by-step. And I'll make another back-up clone
tomorrow.
 
Good to know you have a good backup strategy.
I think so, Daave......but if not, I can count
on their techies to do it again, and next time I'll
ask them to do it slowly so I can copy it
step-by-step. And I'll make another back-up clone
tomorrow.
Click to expand...
 
You credit them but I believe it is YOU that kept your system virus free by
not clicking on unknown items.
I do not (and won't) use Norton and have never had a virus. The only
protection I use is WSE and I installed it
fairly recently.
 
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