Can't view received faxes

  • Thread starter Thread starter AlCamp
  • Start date Start date
A

AlCamp

I'm not sure if this is the correct NG for this question...

I'm running XP and FaxConsole v5.1. I can send and receive faxes just fine,
but when I select a fax in the Inbox and try to "View" it, nothing happens.
(no error, no hang, etc..)

I have to open my Graphics editior program and open the tif file that way.

I have fxclnt.exe designated as the app for TIF files

Any suggestions as to why this is happening? Thanks for any help in
advance.

Al Camp
 
There are many causes for this problem. Most often, this problem arises
because some other imaging application that you installed has set itself as
the default viewer for TIF files. To view faxes from the Fax Console, the
Windows Imaging and Fax viewer must be your default viewer for TIF files.
You can easily restore that setting in Windows Explorer > Folder Options.
File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument
 
Russ,
Thanks a lot for that information. I searched the MS KBase, and it looks
although a fix will come out in XP SP2, but tried their few suggestions to
no avail.
I'll try yours...
Thanks,
Al

Russ Valentine said:
There are many causes for this problem. Most often, this problem arises
because some other imaging application that you installed has set itself as
the default viewer for TIF files. To view faxes from the Fax Console, the
Windows Imaging and Fax viewer must be your default viewer for TIF files.
You can easily restore that setting in Windows Explorer > Folder Options.
File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

--
Russ Valentine
[MVP-Outlook]
AlCamp said:
I'm not sure if this is the correct NG for this question...

I'm running XP and FaxConsole v5.1. I can send and receive faxes just fine,
but when I select a fax in the Inbox and try to "View" it, nothing happens.
(no error, no hang, etc..)

I have to open my Graphics editior program and open the tif file that way.

I have fxclnt.exe designated as the app for TIF files

Any suggestions as to why this is happening? Thanks for any help in
advance.

Al Camp
Click to expand...
Click to expand...
 
Excellent Russ...
Works like a champ!!
Thanks again,
Al Camp

Russ Valentine said:
There are many causes for this problem. Most often, this problem arises
because some other imaging application that you installed has set itself as
the default viewer for TIF files. To view faxes from the Fax Console, the
Windows Imaging and Fax viewer must be your default viewer for TIF files.
You can easily restore that setting in Windows Explorer > Folder Options.
File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

--
Russ Valentine
[MVP-Outlook]
AlCamp said:
I'm not sure if this is the correct NG for this question...

I'm running XP and FaxConsole v5.1. I can send and receive faxes just fine,
but when I select a fax in the Inbox and try to "View" it, nothing happens.
(no error, no hang, etc..)

I have to open my Graphics editior program and open the tif file that way.

I have fxclnt.exe designated as the app for TIF files

Any suggestions as to why this is happening? Thanks for any help in
advance.

Al Camp
Click to expand...
Click to expand...
 
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