Can't view received fax

[Phil Howell]

I reloaded XP on new HDD. Fax worked fine in old setup.
Now I cannot view faxes after received. Have tried
double click, file -> view, right click -> view to no
avail. Viewer works fine for photos. Faxes will print.
Any replies appreciated.

Phil Howell

 

[Russ Valentine [MVP-Outlook]]

What happens when you try?
There are many causes for this problem. Most often, this problem arises
because some other imaging application that you installed has set itself as
the default viewer for TIF files. To view faxes from the Fax Console, the
Windows Imaging and Fax viewer must be your default viewer for TIF files.
You can easily restore that setting in Windows Explorer > Folder Options.
File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

 

[Phil Howell]

Thanks for the reply. When I try, nothing happens other
than I get an hour glass instead of a cursor for about
1/2 second. I checked thefile association setting that
you suggested and it was as you stated. I have a
hardware firewall and do not use a software firewall.
Anything else you can think of?

-----Original Message-----
What happens when you try?
There are many causes for this problem. Most often, this problem arises
because some other imaging application that you installed has set itself as
the default viewer for TIF files. To view faxes from the Fax Console, the
Windows Imaging and Fax viewer must be your default viewer for TIF files.
You can easily restore that setting in Windows Explorer
Folder Options.
File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32

\shimgvw.dll,ImageView_Fullscreen %1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c 78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
OpenDocument


--
Russ Valentine
[MVP-Outlook]

I reloaded XP on new HDD. Fax worked fine in old setup.
Now I cannot view faxes after received. Have tried
double click, file -> view, right click -> view to no
avail. Viewer works fine for photos. Faxes will print.
Any replies appreciated.

Phil Howell

.

 

[Russ Valentine [MVP-Outlook]]

Nothing else known at present. You never said what your file association for
TIF files was.
--
Russ Valentine
[MVP-Outlook]

Thanks for the reply. When I try, nothing happens other
than I get an hour glass instead of a cursor for about
1/2 second. I checked thefile association setting that
you suggested and it was as you stated. I have a
hardware firewall and do not use a software firewall.
Anything else you can think of?

-----Original Message-----
What happens when you try?
There are many causes for this problem. Most often, this problem arises
because some other imaging application that you installed has set itself as
the default viewer for TIF files. To view faxes from the Fax Console, the
Windows Imaging and Fax viewer must be your default viewer for TIF files.
You can easily restore that setting in Windows Explorer
Folder Options.
File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32

\shimgvw.dll,ImageView_Fullscreen %1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c 78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
OpenDocument


--
Russ Valentine
[MVP-Outlook]

I reloaded XP on new HDD. Fax worked fine in old setup.
Now I cannot view faxes after received. Have tried
double click, file -> view, right click -> view to no
avail. Viewer works fine for photos. Faxes will print.
Any replies appreciated.

Phil Howell

.

 

[PRH]

File association for TIF file was Windows Imaging and Fax
viewer.

-----Original Message-----
Nothing else known at present. You never said what your file association for
TIF files was.
--
Russ Valentine
[MVP-Outlook]

Thanks for the reply. When I try, nothing happens other
than I get an hour glass instead of a cursor for about
1/2 second. I checked thefile association setting that
you suggested and it was as you stated. I have a
hardware firewall and do not use a software firewall.
Anything else you can think of?

-----Original Message-----
What happens when you try?
There are many causes for this problem. Most often,

this
problem arises

because some other imaging application that you installed has set itself as
the default viewer for TIF files. To view faxes from

the
Fax Console, the

Windows Imaging and Fax viewer must be your default viewer for TIF files.
You can easily restore that setting in Windows Explorer
Folder Options.
File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32

\shimgvw.dll,ImageView_Fullscreen %1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:

http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c

78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
OpenDocument


--
Russ Valentine
[MVP-Outlook]
I reloaded XP on new HDD. Fax worked fine in old setup.
Now I cannot view faxes after received. Have tried
double click, file -> view, right click -> view to no
avail. Viewer works fine for photos. Faxes will print.
Any replies appreciated.

Phil Howell


.

.

 

[Russ Valentine [MVP-Outlook]]

Great. Path statement match?
If so, I'm chalking this up to a new, unreproduced problem for the
developers to tackle.
--
Russ Valentine
[MVP-Outlook]

File association for TIF file was Windows Imaging and Fax
viewer.

-----Original Message-----
Nothing else known at present. You never said what your file association for
TIF files was.
--
Russ Valentine
[MVP-Outlook]

Thanks for the reply. When I try, nothing happens other
than I get an hour glass instead of a cursor for about
1/2 second. I checked thefile association setting that
you suggested and it was as you stated. I have a
hardware firewall and do not use a software firewall.
Anything else you can think of?


-----Original Message-----
What happens when you try?
There are many causes for this problem. Most often, this
problem arises
because some other imaging application that you
installed has set itself as
the default viewer for TIF files. To view faxes from the
Fax Console, the
Windows Imaging and Fax viewer must be your default
viewer for TIF files.
You can easily restore that setting in Windows Explorer
Folder Options.
File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32
\shimgvw.dll,ImageView_Fullscreen %1"

Another common cause of this problem is firewall
software Trojan horse
rules. The most common is one that ships with Norton
Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c
78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
OpenDocument


--
Russ Valentine
[MVP-Outlook]
I reloaded XP on new HDD. Fax worked fine in old
setup.
Now I cannot view faxes after received. Have tried
double click, file -> view, right click -> view to no
avail. Viewer works fine for photos. Faxes will
print.
Any replies appreciated.

Phil Howell


.

.

 

[PRH]

Path Statement matched.

-----Original Message-----
Great. Path statement match?
If so, I'm chalking this up to a new, unreproduced problem for the
developers to tackle.
--
Russ Valentine
[MVP-Outlook]

File association for TIF file was Windows Imaging and Fax
viewer.

-----Original Message-----
Nothing else known at present. You never said what

your
file association for

TIF files was.
--
Russ Valentine
[MVP-Outlook]
Thanks for the reply. When I try, nothing happens other
than I get an hour glass instead of a cursor for about
1/2 second. I checked thefile association setting that
you suggested and it was as you stated. I have a
hardware firewall and do not use a software firewall.
Anything else you can think of?


-----Original Message-----
What happens when you try?
There are many causes for this problem. Most often, this
problem arises
because some other imaging application that you
installed has set itself as
the default viewer for TIF files. To view faxes

from
the

Fax Console, the
Windows Imaging and Fax viewer must be your default
viewer for TIF files.
You can easily restore that setting in Windows Explorer
Folder Options.
File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32
\shimgvw.dll,ImageView_Fullscreen %1"

Another common cause of this problem is firewall
software Trojan horse
rules. The most common is one that ships with Norton
Internet Security.
Details on that on are available here:

http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c

78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
OpenDocument


--
Russ Valentine
[MVP-Outlook]
I reloaded XP on new HDD. Fax worked fine in old
setup.
Now I cannot view faxes after received. Have tried
double click, file -> view, right click -> view

to
no

avail. Viewer works fine for photos. Faxes will
print.
Any replies appreciated.

Phil Howell


.



.

.

 

[Raghavendra R [MSFT]]

Can you please try opening the tiff file directly (either from the
command-line or from the explorer). The received faxes are archived at this
place
"%ALLUSERSPROFILE%\Application Data\Microsoft\Windows NT\MSFax\Inbox" and
tell us what you see.

--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'

Path Statement matched.

-----Original Message-----
Great. Path statement match?
If so, I'm chalking this up to a new, unreproduced problem for the
developers to tackle.
--
Russ Valentine
[MVP-Outlook]

File association for TIF file was Windows Imaging and Fax
viewer.
-----Original Message-----
Nothing else known at present. You never said what your
file association for
TIF files was.
--
Russ Valentine
[MVP-Outlook]
Thanks for the reply. When I try, nothing happens
other
than I get an hour glass instead of a cursor for about
1/2 second. I checked thefile association setting that
you suggested and it was as you stated. I have a
hardware firewall and do not use a software firewall.
Anything else you can think of?


-----Original Message-----
What happens when you try?
There are many causes for this problem. Most often,
this
problem arises
because some other imaging application that you
installed has set itself as
the default viewer for TIF files. To view faxes from
the
Fax Console, the
Windows Imaging and Fax viewer must be your default
viewer for TIF files.
You can easily restore that setting in Windows
Explorer
Folder Options.
File Types. For most users the command line should
read:

"rundll32.exe <drive>:\WINDOWS\system32
\shimgvw.dll,ImageView_Fullscreen %1"

Another common cause of this problem is firewall
software Trojan horse
rules. The most common is one that ships with Norton
Internet Security.
Details on that on are available here:

http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c
78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
OpenDocument


--
Russ Valentine
[MVP-Outlook]
message
I reloaded XP on new HDD. Fax worked fine in old
setup.
Now I cannot view faxes after received. Have tried
double click, file -> view, right click -> view to
no
avail. Viewer works fine for photos. Faxes will
print.
Any replies appreciated.

Phil Howell


.



.

.