Can't Uninstall Microsoft Shared Computer Toolkit

  • Thread starter Thread starter Ken Triebold
  • Start date Start date
K

Ken Triebold

I help keep the computers running at our small town library. Two of the
computers have Windows XP Home and Microsoft Shared Computer Toolkit on them
to keep them from getting messed up by all the different users. Anyway the
other day I wanted to update those computers with SP3 and found that SP3
will not install on a computer that is running the Shared Computer Toolkit.
OK, so I went to uninstall the Shared Computer Toolkit but was unsuccessful
uninstalling it and got this message:

"There is a problem with this Windows installer package. A script required
for this install to complete could not be run. Contact your support
personnel or package vendor."

If I could have uninstalled the Shared Computer Toolkit, I planned to
install Windows Steady State in its place after the SP3 update, but as you
can see I did not get that far. Does anyone know how I can overcome the
error that I got when trying to uninstall the Shared Computer Toolkit?
 
See if this MSKB applies, Ken:

You receive an error message when you try to remove or reinstall the
Shared Computer Toolkit on a Windows XP Service Pack 2-based computer
http://support.microsoft.com/kb/916140

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
 
That suggestion looks like it just might do the trick. I will give it a try.
Thanks!


MowGreen said:
See if this MSKB applies, Ken:

You receive an error message when you try to remove or reinstall the
Shared Computer Toolkit on a Windows XP Service Pack 2-based computer
http://support.microsoft.com/kb/916140

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Ken said:
I help keep the computers running at our small town library. Two of the
computers have Windows XP Home and Microsoft Shared Computer Toolkit on
them to keep them from getting messed up by all the different users.
Anyway the other day I wanted to update those computers with SP3 and
found that SP3 will not install on a computer that is running the Shared
Computer Toolkit. OK, so I went to uninstall the Shared Computer Toolkit
but was unsuccessful uninstalling it and got this message:

"There is a problem with this Windows installer package. A script
required for this install to complete could not be run. Contact your
support personnel or package vendor."

If I could have uninstalled the Shared Computer Toolkit, I planned to
install Windows Steady State in its place after the SP3 update, but as
you can see I did not get that far. Does anyone know how I can overcome
the error that I got when trying to uninstall the Shared Computer
Toolkit?
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