Can't Uninstall an Application

  • Thread starter Thread starter Louise
  • Start date Start date
L

Louise

I have windows XP-SP3 and want to uninstall a program so I can
reinstall a new version. The program is in 'add/remove' but when I
try to uninstall it, I get a message that the file "uninstall.log does
not exist or is not valid". Windows will not uninstall the ap! Is
there another way to uninstall programs when Windows uninstall won't?

I don't think it's pertinent but the program I am trying to uninstall
is 'Quicktime'. There is nothing on their support site that offers
any help.
 
I have windows XP-SP3 and want to uninstall a program so I can
reinstall a new version. The program is in 'add/remove' but when I
try to uninstall it, I get a message that the file "uninstall.log does
not exist or is not valid". Windows will not uninstall the ap! Is
there another way to uninstall programs when Windows uninstall won't?

I don't think it's pertinent but the program I am trying to uninstall
is 'Quicktime'. There is nothing on their support site that offers
any help.
Click to expand...

Sounds like the uninstall.log was written to a temp file which has
been deleted . Install QT over the top of the install , and then
uninstall it .
 
Jim said:
Sounds like the uninstall.log was written to a temp file which has
been deleted . Install QT over the top of the install , and then
uninstall it .
Click to expand...

Usual cause of this type of problem is using disk cleanup tools - the
installer uses the installation log file to do the uninstall - and that's
deleted by a lot of cleanup tools (including XP's own utility)


--
Noel Paton (MVP 2002-2006)
(CrashFixPC)

Nil Carborundum Illegitemi
http://www.crashfixpc.co.uk
 
Sounds like the uninstall.log was written to a temp file which has
been deleted . Install QT over the top of the install , and then
uninstall it .
Click to expand...

Nope. Uninstall.log was originally in Windows\system32\Quicktime.
(that's where Windows uninstall looked for it). I verified that the
file was not there. From Google, I have found that others with this
problem could not install a new QT over the existing one. I have not
tried that yet but I believe an uninstall is required first.

Louise
 
Uninstall.log was originally in Windows\system32\Quicktime.
(that's where Windows uninstall looked for it). I verified that the
file was not there. From Google, I have found that others with this
problem could not install a new QT over the existing one. I have not
tried that yet but I believe an uninstall is required first.
Click to expand...

If so, you must do this the long way viz.
1. / Start / Run / REGEDIT and remove from the Registry
all references to Quicktime.
2. Delete folder Windows\system32\Quicktime.
3. Reboot. If any error messages (file not found) seem
associated with QT, they will probably be overwritten
when you have installed the new version.

This ought to clear the decks for you to instal the updated
version of QT. Post results here.
 
If so, you must do this the long way viz.
1. / Start / Run / REGEDIT and remove from the Registry
all references to Quicktime.
2. Delete folder Windows\system32\Quicktime.
3. Reboot. If any error messages (file not found) seem
associated with QT, they will probably be overwritten
when you have installed the new version.

This ought to clear the decks for you to instal the updated
version of QT. Post results here.
Click to expand...


I don't feel comfortable editing the registry. I was hoping to find
reference here to some kind of a utility to uninstall programs that
Windows can't because of corrupt or missing files.

Louise
 
Louise said:
This really looks good. Thank you.

I also just found reference to a Microsoft utility called "Windows
Installer Cleanup Utility". Have you heard of it? Here's the link:
http://support.microsoft.com/kb/290301

Louise
Click to expand...

Please be aware that "The Real Truth MVP" is not in fact a "MVP" and he
is not to be trusted. You can read about MVPs here:



You see the link to pcbutts in his signature file? Google or Ask.com
that name, pcbutts. His reputation precedes him.
 
*WARNING* Do NOT follow any advice given by the people listed below.
They do NOT have the expertise or knowledge to fix your issue. Do not waste
your time.
David H Lipman, Malke, PA Bear, Beauregard T. Shagnasty, Leythos.
Click to expand...

Chris, Stalking on the internet is a crime, you are warned that you will
be reported to your providers if you continue.

Learn more about Butt's lack of ethics and obsessions in the links
below.

--
Leythos - (e-mail address removed) (remove 999 to email me)
Public Service Warning: Learn about PCButts before you trust:
http://www.velocityreviews.com/forums/t513604-author-of-removeit.html
http://www.google.com/search?hl=en&q=pcbutts1+thief
http://tinyurl.com/4rruwd
 
*WARNING* Do NOT follow any advice given by the people listed below.
They do NOT have the expertise or knowledge to fix your issue. Do not waste
your time.
David H Lipman, Malke, PA Bear, Beauregard T. Shagnasty, Leythos.
Click to expand...

Chris, Stalking on the internet is a crime, you are warned that you will
be reported to your providers if you continue.

Learn more about Butt's lack of ethics and obsessions in the links
below.

--
Leythos - (e-mail address removed) (remove 999 to email me)
Public Service Warning: Learn about PCButts before you trust:
http://www.velocityreviews.com/forums/t513604-author-of-removeit.html
http://www.google.com/search?hl=en&q=pcbutts1+thief
http://tinyurl.com/4rruwd
 
You top post with a sig file that deletes my reply to you so I'll ask
again. Can you prove that you are in fact a MVP? Pretty simple question
really. I have searched high and low for a MVP named "The Real Truth"
and yet I can't find one. Oh I remember your last response, you're a
"secret" MVP. Butts, PC butts. 007. License to ill.

Or can you address the pcbutts thing? You won't find anything negative
about JD when you search (e-mail address removed). But pcbutts on a Google or
Ask search, wow!

Go away dude. Your reputation precedes you! Time is up.
 
Look you stupid idiot, every year some stupid newbie reads the same
erroneous sh*t on the internet about me then comes here guns blazing in
attack mode. You can't find me in the MVP database because pcbutts1 and The
real Truth is not my real name. Did you understand that last sentence? Let
me say it again "pcbutts1 and The real Truth is not my real name" You don't
know my real name nobody in this group or any group knows my real name you
are not going to find my real name. MS knows my real name but they won't
tell you. They won't even tell other MVP's now phuckoff troll and go bother
somebody else.


--
The Real Truth http://pcbutts1-therealtruth.blogspot.com/
*WARNING* Do NOT follow any advice given by the people listed below.
They do NOT have the expertise or knowledge to fix your issue. Do not waste
your time.
David H Lipman, Malke, PA Bear, Beauregard T. Shagnasty, Leythos.
 
The Real Truth MVP said:
Look you stupid idiot, every year some stupid newbie reads the same
erroneous sh*t on the internet about me then comes here guns blazing in
attack mode. You can't find me in the MVP database because pcbutts1 and The
real Truth is not my real name. Did you understand that last sentence? Let
me say it again "pcbutts1 and The real Truth is not my real name"
Click to expand...

Then don't stick an "MVP" tag after it, or post under your real name. Simple
as.

You don't
know my real name nobody in this group or any group knows my real name you
are not going to find my real name. MS knows my real name but they won't
tell you. They won't even tell other MVP's now phuckoff troll and go bother
somebody else.
Click to expand...

Considering what the P in MVP stands for, neither your attitude, behaviour,
language nor signature is very professional and all should disqualify you
from acquiring/retaining MVP status going forward.
 
Another newbie that has no ideal what's going on. You don't like my attitude
or language then kill file me so you don't have to see my post. You can try
to report me but that won't work. Bottom line is you can't stop me so just
kill file me.


--
The Real Truth http://pcbutts1-therealtruth.blogspot.com/
*WARNING* Do NOT follow any advice given by the people listed below.
They do NOT have the expertise or knowledge to fix your issue. Do not waste
your time.
David H Lipman, Malke, PA Bear, Beauregard T. Shagnasty, Leythos.
 
I would not call it "erroneous" Chris but actually and fact wise everything said and
written about you the truth
 
If it is true then you should be able to prove it. Prove it.


--
The Real Truth http://pcbutts1-therealtruth.blogspot.com/
*WARNING* Do NOT follow any advice given by the people listed below.
They do NOT have the expertise or knowledge to fix your issue. Do not waste
your time.
David H Lipman, Malke, PA Bear, Beauregard T. Shagnasty, Leythos.
 
Which is it? You said "reads the same erroneous sh*t about me" and then
you say that pcbutts is not your real name? The information I read was
about pcbutts. If you're not pcbutts then why did you say "about me"?

A Freudian slip?

You're off the deep end, dude. Good argument though. You can't prove who
you are so you tell me to phuckoff. Good one!
 
You really are an idiot. You think my real name is pcbutts1 or The real
truth that is why you searched for it on MS and found nothing. You are so
stupid that you can't comprehend that I have a real name and not a nickname.
That is the problem with you trolls, you file complaints about someone who
you really believe is named pcbutts1 and when nothing happens you are in
shock! Why the hell do you think that David H Lipman troll and Leythos the
stalker are ignored by my ISP. Leythos's post are even blocked by my sbc
newsgroup server. Listen you idiot crybaby troll, I am better then you I
always will be there is nothing you can do or say to me that will make me go
away so you better just kill file me and find somebody else to try bully.
Since you will probably not know what I am talking about because you are an
idiot maybe this will help http://www.albinoblacksheep.com/flash/youare



--
The Real Truth http://pcbutts1-therealtruth.blogspot.com/
*WARNING* Do NOT follow any advice given by the people listed below.
They do NOT have the expertise or knowledge to fix your issue. Do not waste
your time.
David H Lipman, Malke, PA Bear, Beauregard T. Shagnasty, Leythos.
 
I have filed no complaints. I'm not in shock. I'm not a troll.

You are in fact Christopher Butts.

I don't want you to go away. I find your insanity entertaining.

I wouldn't click on a link supplied by you under any circumstance. Your
reputation precedes you.

Oh by the way, you didn't address your Freudian slip, where you said:
"every year some stupid newbie reads the same erroneous sh*t on the
internet about me" in reference to the name pcbutts.

Oops!
 
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