Can't turn off my Windows XP

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Guest

Whilst turning off my laptop last night - microsoft state that it would like
to make some updates, which I agreed to. The result is my pc has been running
all night, with this message;
On page 1: DO NOT TURN OFF OR UNPLUG YOUR COMPUTER;IT WILL TURN OFF
AUTOMATICALLY.

On page 2: INSTALLING UPDATE 1 OF 2

Looks like a virus - what action is required!!!
 
I am getting the same on my computer.
Forgive my inexperience in such forums.
I am not sure how to access answers if any have been given.
I actually had to uplug my system after waiting 24 hours.
Everything came back up, but on sign off, same results.
Any imput?
 
I have the same problem. So does someone on the media center newsgroup. I
cut the power and went to work. searching net to find answer. no luck so far.
 
Same problem started October 12, 2004
Windows - logging off..
Windows - saving settings
Windows is shutting down
 
Was this through auto update or was this in response to an e-mail that
purports to be from Microsoft? There are security updates coming in through
auto update but there is also a fraudulent e-mail going around and the
attachment in the e-mail is a virus and should not be installed.

Hence, knowing how the source of the update to which you refer may help in
resolving the issue.
 
This was through auto update.

Michael Solomon (MS-MVP) said:
Was this through auto update or was this in response to an e-mail that
purports to be from Microsoft? There are security updates coming in through
auto update but there is also a fraudulent e-mail going around and the
attachment in the e-mail is a virus and should not be installed.

Hence, knowing how the source of the update to which you refer may help in
resolving the issue.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/
Click to expand...
 
Thanks.

At the moment I can only advise users with this issue, assuming a reasonable
amount of time as appears to be the case in this thread to reboot their
systems and see if they can get to their desktop and if there are any
ill-effects.

If you can't get to your desktop after this incident, reboot the system,
start tapping F8, when the menu appears, select "Last Known Good
Configuration." If that fails to resolve it, do the procedure again but at
the menu select Safe Mode and press enter. Once in Safe Mode, you should be
given the option to go immediately to System Restore, do so and select a
restore point prior to when this began.

I've mentioned this to other MVPs and I'll also try to push it up the
pipeline to try to alert Microsoft to the issue as well.

It might help if we knew which update you installed or if you installed all
of them. If anyone only installed one of the updates and is having this
problem, if we know which one, it could be a big help in nailing this down.
 
Seems like we're all getting the same issues.

I have turned off auto updates and am downloading manually 16.9 mb of stuff
(on dial-up!)
Hope this sorts it.

Adam
 
One of the suggestions I received with regard to possibly resolving the
issue if you are unable to get to the desktop, might be of some use rather
than my original suggestion or at least something to try before trying Safe
Mode but after "Last Known Good Configuration:"

If they can boot to Safe Mode, navigate to the WINDOWS\SoftwareDistribution
folder and delete the contents of the Download folder. Reboot the system .
Hopefully, it will boot to Normal mode now
 
To all who have posted with this issue:

Would you please post the name and version of your antivirus application?
It's possible the AV program is preventing shutdown or is interfering with
the installation.
 
As you can see, this is a work in progress, for the moment, disregard the
suggestion I posted to delete the contents of the software distribution
folder until we have more information.
 
Only way to fix this is to go into security center and turn off auto update,
then go to windows update and get and install everything that's waiting
(16.9mb).

When installed, restart to complete and turn auto update back on. Should be
OK then.

Adam
 
Thanks. As soon as I got in this evening I headed for updates and finished
them. All went well I'm up to date and can turn off my computer yea! Thanks
 
I am also having a similar problem, and i do not have an AV program installed
as of yet. i get update 1 of 3,
 
I'm seeing this same problem--try to shutdown and get msg that Windows
is installing updates 1 of 2; don't shutdown--so far on 4 laptops in
the past 24hrs. I'm running different versions of McAfee so I don't
think that is it. I've also tried installing manually with mixed
success. One manual attempt repeatedly fails with an "Error Code: 05"
which I've been unable to find on MS site. Nor can I find anything on
this.
 
Having a SIMILAR problem ...

Down in my "active" icon tray, the windows update icon is there. When I run
the mouse over it, it says "Downloading updates; 0%" ... it has been like
that for 4 days now and I cannot get rid of it ... it won't open, and it
darned sure isn't downloading anything. Recently I did get an "automatic
update" and it seemed to go in fine (some sort of security patch).

I'm running Nortons antivirus (new this year).

How do I get into the "security section" to turn OFF the "auto update?"

Thank you

Doug Linn
 
You should be able to get to the Security Center via Control Panel and
change the settings there.
km
 
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