Can't start in safe mode

  • Thread starter Thread starter Trevor Appleton
  • Start date Start date
T

Trevor Appleton

Hang at this line:

multi(0)disk(0)partition(1)\WINDOWS\system32\Drivers\BTHidMgr.sys
 
Trevor said:
Hang at this line:

multi(0)disk(0)partition(1)\WINDOWS\system32\Drivers\BTHidMgr.sys
Click to expand...

This apparently has something to do with BlueTooth. Have you installed a
BlueTooth phone?

See if you can get into Safe Mode so you can uninstall the phone or undo
whatever you did just before the system stopped working.

Malke
 
Malke said:
This apparently has something to do with BlueTooth. Have you installed
a BlueTooth phone?

See if you can get into Safe Mode so you can uninstall the phone or
undo whatever you did just before the system stopped working.

Malke
Click to expand...

Sorry for the double post - I just looked at your subject line and saw
that you can't get into Safe Mode. This is why it is a bad idea to post
the gist of your problem in the subject line; many people won't even
look at it. In any case, from the same menu as Safe Mode, try Last
Known Good Configuration.

Malke
 
Hang at this line:

multi(0)disk(0)partition(1)\WINDOWS\system32\Drivers\BTHidMgr.sys
Click to expand...

In addition to what Malke has posted, this looks like a line from boot.ini.
Your line points to a driver file. Normally these entries point to the
directory that Windows is installed in and not to a driver file.

If you have the tools to edit a boot.ini file from outside of Windows, you
could edit the line. On my system the line that boots XP looks like this:
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /NOEXECUTE=OPTIN /FASTDETECT

Using Last Known Good or System Restore as Malke suggests provide possible
methods of recovery for this situation.
 
Sharon F said:
In addition to what Malke has posted, this looks like a line from
boot.ini.
Your line points to a driver file. Normally these entries point to the
directory that Windows is installed in and not to a driver file.

If you have the tools to edit a boot.ini file from outside of Windows, you
could edit the line. On my system the line that boots XP looks like this:
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP
Professional" /NOEXECUTE=OPTIN /FASTDETECT

Using Last Known Good or System Restore as Malke suggests provide possible
methods of recovery for this situation.
Click to expand...



I haven't installed any blue tooth they've been on since new 8 months ago.

The problem has probably been there too for several months.

Will try the system restore. Thanks.
 
Malke said:
Sorry for the double post - I just looked at your subject line and saw
that you can't get into Safe Mode. This is why it is a bad idea to post
the gist of your problem in the subject line; many people won't even
look at it. In any case, from the same menu as Safe Mode, try Last
Known Good Configuration.

Malke
--
Click to expand...



Have tried last know good config, but surprised this doesn;'t work as PC
boots fine normally just not in safe mode.
 
Trevor said:
I haven't installed any blue tooth they've been on since new 8 months
ago.

The problem has probably been there too for several months.

Will try the system restore. Thanks.
Click to expand...

Do you have InCD running? Older versions of it can prevent going into
Safe Mode if you have XP SP2. The cure is to update InCD (or just get
rid of it if you don't use it).

Malke
 
Malke said:
Do you have InCD running? Older versions of it can prevent going into
Safe Mode if you have XP SP2. The cure is to update InCD (or just get
rid of it if you don't use it).

Malke
Click to expand...


Found plenty of files named InCD4 or similar but nothing of that name in
add/remove software, so has it another name that would show here?
 
Malke said:
This apparently has something to do with BlueTooth. Have you installed a
BlueTooth phone?

See if you can get into Safe Mode so you can uninstall the phone or undo
Click to expand...



But I can't get into safe mode!

I haven't done anything for this to suddenly happen, it's been like it for a
long time.
 
Trevor said:
Found plenty of files named InCD4 or similar but nothing of that name
in add/remove software, so has it another name that would show here?
Click to expand...

It's part of Nero. If you use Add/Remove for Nero, you should get the
opportunity to remove/modify the different Nero components and you can
remove InCD. Or just go to Nero's site and get updates for all of Nero
including InCD.

Malke
 
Malke said:
It's part of Nero. If you use Add/Remove for Nero, you should get the
opportunity to remove/modify the different Nero components and you can
remove InCD. Or just go to Nero's site and get updates for all of Nero
including InCD.
Click to expand...


I did try add/remove under nero but InCD wasn't mentioned.
 
There SHOULD be an entry for InCD in Add-Remove Programs. What version of
InCD 4 do you have?
The latest version of InCD is 4.3.20.1. Download and install it from the
Nero site.
 
Trevor said:
There isn't

What version of


How do I find out?
Click to expand...

Look, just download the latest Nero updates, including the one for InCD
and install them. That way you'll get an entry for InCD in Add/Remove
Programs and can uninstall it properly if you want to. InCD provides
packet writing for CD-RW's. If you don't use CD-RW's, then uninstall
InCD after you do the updates. Or decide whether you want it after
reading what it does in its Help files.

Malke
 
Malke said:
Look, just download the latest Nero updates, including the one for InCD
and install them. That way you'll get an entry for InCD in Add/Remove
Programs and can uninstall it properly if you want to. InCD provides
packet writing for CD-RW's. If you don't use CD-RW's, then uninstall
InCD after you do the updates. Or decide whether you want it after
reading what it does in its Help files.

Malke
--
Click to expand...



Have updated to the latest version of Nero but no entry for InCD in
add/remove progs an no option to remove InCD when I hit Nero in add/remove
software.
 
According to Nero site

Current Version Number: 4.3.0.5 Changes from INCD 4.3.0.3 to 4.3.0.5 Changes
from INCD 4.3.0.0 to 4.3.0.3 Changes from INCD 4.2.9.1 to 4.3.0.0 Version
Number: 4.3.0.5 Release Date: 09-10-2004 Bug Fixes The problem of not being
able to boot in SAFE MODE after installing INCD is fixed Some problems that
were sent via WindowsT error reporting and proceeded by the online crash
analyzes are fixed Fixed a CD to CD copy failure Fixed a lack of the tray
icon change after erasing top Version...


So with the latest Nero updates, this shoukldn't be causing the problem
should it?
 
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