Can't Set Up Windows Mail

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Guest

I can't set up Windows Mail on Vista for POP3 service with Excite.
I have followed suggestions for similar problems on previous postings and
have tried getting help from excite's techs but they aren't very helpful.

Windows Mail returns the following error:
Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'pop3.excite.com', Server: 'pop3.excite.com', Protocol:
POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

According to Excite, I have all the correct settings for incoming and
outgoing servers.

Whats the big deal? I thought I already PAID for the makers of Windows to do
the hard work for me.
Can anybody help please?
 
Read http://www.oehelp.com/OETips.aspx#3
Then uninstall your antivirus program, reboot, and try WinMail
again. After you get your email working, you will need to install
a non-intrusive antivirus program such as the free AVG or Avast.
Whichever antivirus you select, be sure to NOT enable the email
scanning option.

Gary VanderMolen
 
I still can't set up Windows mail to retrieve mail from my excite (yes,
premium) POP3 service. I've rechecked all the settings as mentioned below.
I am using Windows Live OneCare, which I think is the problem, However there
are no e-mail scanning options (or any other options) that I can set. You
would think these products would be compatible.

Any other suggestions that might help? please.
 
The only other suggestion I have is that Excite's server might not
be compatible with Vista's TCP autotuning feature. Do the following:

a. Go to the Vista start menu and type cmd
b. The search results will display a program titled cmd.exe
c. Right-click on the link and select "Run as administrator"
d. Type "netsh interface tcp set global autotuning=disabled" without
the quotation marks, press Enter.
e. Test your POP account and see if you can now download your mail.
f. If nothing changes, re-enable the autotuning feature by typing
"netsh interface tcp set global autotuning=normal"

Note: Vista's autotuning feature normally results in better
online speed, but some older servers are confused by it.

Gary VanderMolen
 
Thanks for the suggestion. However, having executed the command suggested
below I opened Windows Mail, rechecked the Account Settings, hit the
"Send/Receive" button which resulted in a Windows Security pop-up window
asking me to verify User name and Password. I enter the info. but the same
window keeps popping up over and over asking me to verify the info.
Is there anything else I could try?
 
Since your symptom has changed, it sounds like the
autotuning change made a difference.
The latest symptom suggests that your mail account may be corrupt.
Create a new mail account with the same settings as your old account,
then delete the old account. Try Send/Receive again.

Do you have another mail provider you can try, to rule out problems
on Excite's end? If nothing else, you can get a free Gmail account,
then set it up for POP access.

Gary VanderMolen
 
I deleted the account in Windows Mail and Added the excite account again,
however the results were the same, no access to Excite's POP3 service.

I tried the Gmail and it works nicely, thanks for recommending that. For a
while I thought the problem lay with my Anti-Virus (Windows Live OneCare)
interfering with Windows Mail. However, since I easily gained access to
Gmail's POP3 service, it would seem that the problem originates from Excite's
end.
I'm finished trying to use Excite's POP3, I think I'll stick with the Gmail.
Thanks Again.
 
Ricardo said:
I deleted the account in Windows Mail and Added the excite account again,
however the results were the same, no access to Excite's POP3 service.

I tried the Gmail and it works nicely, thanks for recommending that. For a
while I thought the problem lay with my Anti-Virus (Windows Live OneCare)
interfering with Windows Mail. However, since I easily gained access to
Gmail's POP3 service, it would seem that the problem originates from
Excite's
end.
I'm finished trying to use Excite's POP3, I think I'll stick with the
Gmail.
Thanks Again.
Click to expand...


Are you sure you have the correct authentication and port settings for
Excite?
 
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