Can't set contacts as address book

  • Thread starter Thread starter Stdemasi
  • Start date Start date
S

Stdemasi

I have Office 2007 and I cannot set the contacts folder as an address book.
In the contacts folder properties menu the link th check is greyed out and
not available. I recently upgraded from a desktop running XP and Office 2003
to a laptop with Vista. I transfered the data between the two via a network
connection. When first done I had to repair the pst file with the inbox
repair tool. Would this have anything to do with my problems. Someone
mentioned earlier to redo the profile but I don't quite follow what that
meant. Any help would be much appreciated.

Simon
 
If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

You'll need a new profile - see
http://www.slipstick.com/Tutorials/profile/profile.htm

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
 
Thank you Diane Poremsky, your reply, including the 'what if solution greyed'
was spot on. You've saved me hours of meandering through the
Help/Troubleshooting areas.
Trev72

Diane Poremsky said:
If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

You'll need a new profile - see
http://www.slipstick.com/Tutorials/profile/profile.htm

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Stdemasi said:
I have Office 2007 and I cannot set the contacts folder as an address
book.
In the contacts folder properties menu the link th check is greyed out and
not available. I recently upgraded from a desktop running XP and Office
2003
to a laptop with Vista. I transfered the data between the two via a
network
connection. When first done I had to repair the pst file with the inbox
repair tool. Would this have anything to do with my problems. Someone
mentioned earlier to redo the profile but I don't quite follow what that
meant. Any help would be much appreciated.

Simon
Click to expand...
Click to expand...
 
Dear Diane,

Thankyou very much for the tips. It was starting to drive me crazy. Thanks
again.

Simon Thomas

Diane Poremsky said:
If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

You'll need a new profile - see
http://www.slipstick.com/Tutorials/profile/profile.htm

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Stdemasi said:
I have Office 2007 and I cannot set the contacts folder as an address
book.
In the contacts folder properties menu the link th check is greyed out and
not available. I recently upgraded from a desktop running XP and Office
2003
to a laptop with Vista. I transfered the data between the two via a
network
connection. When first done I had to repair the pst file with the inbox
repair tool. Would this have anything to do with my problems. Someone
mentioned earlier to redo the profile but I don't quite follow what that
meant. Any help would be much appreciated.

Simon
Click to expand...
Click to expand...
 
Hi Diane

Same problem for me but how do you then transfer the contacts filr into the
new address book or should automatically detect? Ditto with email history and
files?
--
Thnx
MS


Diane Poremsky said:
If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

You'll need a new profile - see
http://www.slipstick.com/Tutorials/profile/profile.htm

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Stdemasi said:
I have Office 2007 and I cannot set the contacts folder as an address
book.
In the contacts folder properties menu the link th check is greyed out and
not available. I recently upgraded from a desktop running XP and Office
2003
to a laptop with Vista. I transfered the data between the two via a
network
connection. When first done I had to repair the pst file with the inbox
repair tool. Would this have anything to do with my problems. Someone
mentioned earlier to redo the profile but I don't quite follow what that
meant. Any help would be much appreciated.

Simon
Click to expand...
Click to expand...
 
The file you need is your Personal Folders file (*.pst) It's where all the
mail, calendar, contacts etc are stored.

Take a look at these pages for info on Outlook data backup or transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

Note that some of the information on the Microsoft page is outdated and
contains errors, particularly when applied to Outlook 2003 or 2007.
Specifically:
1. Ignore any advice to copy your PST file to Outlook's default location to
connect it to your profile. Doing so will often corrupt your Outlook
profile. Copy it
anywhere BUT the default location and then open it within your Outlook
profile.
2. Ignore any advice that tells you to use export or import to transfer
Outlook data. That has never been sound advice, but the process has become
too deeply flawed to be of any use.


--
Russ Valentine
Magic Slim said:
Hi Diane

Same problem for me but how do you then transfer the contacts filr into
the
new address book or should automatically detect? Ditto with email history
and
files?
--
Thnx
MS


Diane Poremsky said:
If you have Contacts in the Contacts folder but they are not accessible
when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories
or
address book. Is the Outlook Address Book present? If it isn't listed,
add
it and close and restart Outlook. If it is listed, then remove it and
close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need
to
make a new profile as you can't add the Outlook Address Book service due
to
a bug.

You'll need a new profile - see
http://www.slipstick.com/Tutorials/profile/profile.htm

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Stdemasi said:
I have Office 2007 and I cannot set the contacts folder as an address
book.
In the contacts folder properties menu the link th check is greyed out
and
not available. I recently upgraded from a desktop running XP and Office
2003
to a laptop with Vista. I transfered the data between the two via a
network
connection. When first done I had to repair the pst file with the inbox
repair tool. Would this have anything to do with my problems. Someone
mentioned earlier to redo the profile but I don't quite follow what
that
meant. Any help would be much appreciated.

Simon
Click to expand...
Click to expand...
Click to expand...
 
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