Can't send/receive. Logon authentication required

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Guest

I've read many messages in this group from people who are having the same
problem as I am. When I send/receive in Windows Mail I am asked to enter
username and password, which I do, only to receive the same request again.
This is the error message:

Account: 'pop.keproject.com', Server: 'pop.keproject.com', Protocol: POP3,
Server Response: '-ERR Logon failure: unknown user name or bad password.',
Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

I'm running Avast, Norton was uninstalled ages ago. Have tried deleting
email account and setting it up again. Have tried setting Avast to not scan
emails. Have tried all the suggestions here and still no luck! Help please!
 
Vibeke said:
I've read many messages in this group from people who are having the same
problem as I am. When I send/receive in Windows Mail I am asked to enter
username and password, which I do, only to receive the same request again.
This is the error message:

Account: 'pop.keproject.com', Server: 'pop.keproject.com', Protocol: POP3,
Server Response: '-ERR Logon failure: unknown user name or bad password.',
Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

I'm running Avast, Norton was uninstalled ages ago. Have tried deleting
email account and setting it up again. Have tried setting Avast to not scan
emails. Have tried all the suggestions here and still no luck! Help please!
Click to expand...

Hi there. Im having the exact same problem all of a sudden today, I am
putting in the correct info and it just asks for it over and over.
Ive tried everything too, hopefully someone can help.
 
Gary VanderMolen said:
Sometimes the order in which different corrective actions are taken
makes a difference. Did you delete and recreate the account AFTER
turning off scanning in Avast?

If nothing corrects the problem, you should upgrade to Windows
Live Mail:
http://get.live.com/betas/maildesktop_betas
--
Gary VanderMolen [MS-MVP WLM]


Vibeke said:
I've read many messages in this group from people who are having the same
problem as I am. When I send/receive in Windows Mail I am asked to enter
username and password, which I do, only to receive the same request again.
This is the error message:

Account: 'pop.keproject.com', Server: 'pop.keproject.com', Protocol: POP3,
Server Response: '-ERR Logon failure: unknown user name or bad password.',
Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

I'm running Avast, Norton was uninstalled ages ago. Have tried deleting
email account and setting it up again. Have tried setting Avast to not scan
emails. Have tried all the suggestions here and still no luck! Help please!
Click to expand...
Click to expand...


I have windows live mail and I have done nothing different just to point out
and all of a sudden im recieving this error.
 
Yes I deleted and recreated the account after turning off the email scanning
in Avast. Thanks for your help nonetheless Gary, I will try Windows Live Mail.


--
Vibeke


Gary VanderMolen said:
Sometimes the order in which different corrective actions are taken
makes a difference. Did you delete and recreate the account AFTER
turning off scanning in Avast?

If nothing corrects the problem, you should upgrade to Windows
Live Mail:
http://get.live.com/betas/maildesktop_betas
--
Gary VanderMolen [MS-MVP WLM]


Vibeke said:
I've read many messages in this group from people who are having the same
problem as I am. When I send/receive in Windows Mail I am asked to enter
username and password, which I do, only to receive the same request again.
This is the error message:

Account: 'pop.keproject.com', Server: 'pop.keproject.com', Protocol: POP3,
Server Response: '-ERR Logon failure: unknown user name or bad password.',
Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

I'm running Avast, Norton was uninstalled ages ago. Have tried deleting
email account and setting it up again. Have tried setting Avast to not scan
emails. Have tried all the suggestions here and still no luck! Help please!
Click to expand...
Click to expand...
 
Gary I've just installed Windows Live Mail and the exact same thing is
happening!
I tried Mozilla yesterday too - same problem. I'm really at a loss here.
 
Thanks Dave. I tried my mail server as my first port of call when I
encountered this problem. They are certain that there is nothing they can do
on their end, as my account functions fine and the username and password that
I use to login are correct. I can check my mail on the webmail function
without problems.

I'm just at such a loss as there seems to be no remedy and I'm really sick
of using web based email.
There are so many people having this problem in this community - surely it
can't be my mail server but a Vista problem?
--
Vibeke


Dave said:
Well, then it appears to be a problem on the other end...
contact your email provider.
Click to expand...
 
I just started to have the same problems. I don't know if it has to do with
upgrades or not. I deleted McAfee a long time ago and no issues...I tried to
uninstall AVG and reinstall the "Vista" version, but that didn't work either.
Best I can figure, it has something to do with the security upgrade.

Vibeke said:
Thanks Dave. I tried my mail server as my first port of call when I
encountered this problem. They are certain that there is nothing they can do
on their end, as my account functions fine and the username and password that
I use to login are correct. I can check my mail on the webmail function
without problems.

I'm just at such a loss as there seems to be no remedy and I'm really sick
of using web based email.
There are so many people having this problem in this community - surely it
can't be my mail server but a Vista problem?
Click to expand...
 
If three different email programs produce the same error, then
it certainly can't be the fault of the email programs.
If it is a Vista problem, it would be much more widespread.
To rule out Vista, sign up for a free account with Gmail,
configure it for POP access:
http://mail.google.com/support/bin/answer.py?hl=en&answer=13273
Then test that POP account with the three email programs you have.
This should pinpoint the problem as either being caused by
Vista or by the pop.keproject.com server.
 
Hi again Gary

My apologies for posting two threads - I thought there was more of a
difference between asking questions and making suggestions.

I've tried what you suggested below and I can receive from the Gmail pop
server into my Windows Live Mail inbox. So I guess that means the problem is
with my mail server as you suggested?
I'll go back to bothering them then, and leave you to it!

Thanks for your help.
--
Vibeke


Gary VanderMolen said:
If three different email programs produce the same error, then
it certainly can't be the fault of the email programs.
If it is a Vista problem, it would be much more widespread.
To rule out Vista, sign up for a free account with Gmail,
configure it for POP access:
http://mail.google.com/support/bin/answer.py?hl=en&answer=13273
Then test that POP account with the three email programs you have.
This should pinpoint the problem as either being caused by
Vista or by the pop.keproject.com server.
Click to expand...
 
Now that we've established that Gmail works with your email program,
it definitely looks like the problem is with the server end of your ISP
mail account.

--
Gary VanderMolen [MS-MVP WLM]


Vibeke said:
Hi again Gary

My apologies for posting two threads - I thought there was more of a
difference between asking questions and making suggestions.

I've tried what you suggested below and I can receive from the Gmail pop
server into my Windows Live Mail inbox. So I guess that means the problem is
with my mail server as you suggested?
I'll go back to bothering them then, and leave you to it!

Thanks for your help.
--
Vibeke


Gary VanderMolen said:
If three different email programs produce the same error, then
it certainly can't be the fault of the email programs.
If it is a Vista problem, it would be much more widespread.
To rule out Vista, sign up for a free account with Gmail,
configure it for POP access:
http://mail.google.com/support/bin/answer.py?hl=en&answer=13273
Then test that POP account with the three email programs you have.
This should pinpoint the problem as either being caused by
Vista or by the pop.keproject.com server.
--
Gary VanderMolen [MS-MVP WLM]


Vibeke said:
Thanks Dave. I tried my mail server as my first port of call when I
encountered this problem. They are certain that there is nothing they can do
on their end, as my account functions fine and the username and password that
I use to login are correct. I can check my mail on the webmail function
without problems.

I'm just at such a loss as there seems to be no remedy and I'm really sick
of using web based email.
There are so many people having this problem in this community - surely it
can't be my mail server but a Vista problem?
--
Vibeke


:

Well, then it appears to be a problem on the other end...
contact your email provider.


Gary I've just installed Windows Live Mail and the exact same thing is
happening!
I tried Mozilla yesterday too - same problem. I'm really at a loss here.
Click to expand...
Click to expand...
Click to expand...
 
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