can't send/receive email despite ok test in 2002

  • Thread starter Thread starter Jack P
  • Start date Start date
J

Jack P

I use Outlook 2002. DSL is installed properly, and
the "Test Account Settings" sends an email that is
delivered properly (when I check on the web). But I can't
send or receive through Outlook; no error message--just
nothing happens.

Any thoughts?
 
Jack P said:
I use Outlook 2002. DSL is installed properly, and
the "Test Account Settings" sends an email that is
delivered properly (when I check on the web). But I can't
send or receive through Outlook; no error message--just
nothing happens.

I just switched from dialup to DSL service on the same ISP. The
instructions said that I need to set up Outlook 2002 to send/receive
as if I was connecting to another ISP since the DSL service is,
in effect, another ISP.

One thing that has to be done is switch the following:

Incoming server (POP3) from [110] to [995] and set the
Outgoing server (SMTP) from [ 25] to [465]. Also, the boxes
"This server requires a secure connection (SSL)" needed to be checked.

However, after trying this and that setting and wasting hours and
hours on getting Outlook 2002 to send email, it turns out that I also
needed to install a service pack for Microsoft Office.
http://office.microsoft.com/officeupdate/

This solved the problem for me.

What I was seeing:
----------------------------------------------------------
When I click the [Test Account Settings...] box,
I get the following:
------------------------------------------------
[ OK ] Establish network connection
[ OK ] Find outgoing mail server (SMTP)
[ OK ] Find incoming mail server (POP3)
[ OK ] Log onto incoming mail server (POP3)
[ fail ] Send test e-mail message
 
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