cant send/receive email but no internet

  • Thread starter Thread starter johns
  • Start date Start date
J

johns

I can send and receive email via outlook, but cannot
access the internet. I get the page cannot be displayed
message. Also, I cannot open links on email. Any ideas?
 
Ideas,

http://support.microsoft.com/?kbid=326155
"The Page Cannot Be Displayed" Error Message When You Try to Start Internet
Explorer - WinXP


Outlook Express links, if you have XP follow these steps:
1. Click Start, click Run
2. Type the following commands in the Run dialog box, and click OK (or hit
ENTER) after each command (noting the space between the 2 and the next letter):
regsvr32 urlmon.dll
regsvr32 mshtml.dll
regsvr32 shdocvw.dll
regsvr32 browseui.dll
regsvr32 msjava.dll

http://support.microsoft.com/?kbid=306098
OLEXP: "Send To" and E-mail Links Do Not Work Using Outlook Express as Default

http://support.microsoft.com/default.aspx?scid=kb;en-us;823301
Hyperlinks Do Not Work in Outlook Express or in Word

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q281679
You Cannot Open New Internet Explorer Window or Nothing Happens After You Click
a Link
 
thanks, but it did not work. the last run command didn't
succeed. I also cannot get the internet when i open
internet explorer
 
Kaylene aka Taurarian said:
Ideas,

http://support.microsoft.com/?kbid=326155
"The Page Cannot Be Displayed" Error Message When You Try to Start Internet
Explorer - WinXP
Click to expand...

<quote>
To work around this issue, use clean-boot troubleshooting.
</quote>

Interesting article. I don't think that I have seen that one before.
I wish it wasn't so oblivious to the current reality of malware though
since that could easily cause the same symptoms and these days
more likely be the cause. Here's one you might like to point at
to supplement yours:

<title>KB827315 - Unexplained computer behavior may be caused by third-party software</title>

(MSKB Boolean search for
malware AND kbwinxpsearch
)


In any case it has always mystified me to understand how users
can reply to suggestions such as this with: "didn't work."

The article makes repeated references to "troubleshooting".
Do they not understand that troubleshooting is an interative process
which implies diagnosis and testing? that if they need further help
with such a process that they must include the results of their diagnosis
and testing? that their words have to substitute for what our eyes might
need to notice? ;/


OP has not disclosed his OS; so I usually mention IE Repair. (KB194177)
The regsvr32 commands that you have given are actually a weak subset
of the effect that IE Repair can give to all OS except NT5 (as seen by
the FixIE.inf that I have seen on NTx). For that OS I am now referring
users to KB831429 which now contains a superset of the re-registration
that IE Repair gives the others during a boot. They probably should have
included the caveat that msjava.dll will not be present in all OS because
of the MS/Sun controversy.

I have yet to get a clear statement from anyone if the suggestion to
use sfc /scannow in fact does something to re-register modules,
especially modules which it is not replacing. Someone suggested
I try deleting a key that I know would be restored by regsvr32 /i
and then see if it is back after just sfc. Unfortunately I haven't found
the time to do that yet.


FYI

Robert Aldwinckle
---
 
Robert,

Thanks for the article
"KB827315 - Unexplained computer behavior may be caused
by third-party software"
Will add to my notes.

Kaylene aka Taurarian
 
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