Can't send Pictures

  • Thread starter Thread starter Sparkle
  • Start date Start date
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Sparkle

I have been trying to send JPEG files by email unsuccessfully. I get no
error message the only sign they haven't gone out comes when the folks I'm
mailing say they never arrived. These are not large files (472kb).
Is it maybe the security either in the Vista or the Norton? I can't figure
out what or what to do to fix it. I'm a facepainter, I NEED to be able to
send pictures...help!
 
See if this solves your problem.
Get rid of Norton (a disaster waiting to happen). Replace with AVG or
Avast...both free. Disabling Norton is not enough. Uninstall it.
 
Windows Mail is not compatible with most versions of Norton security software.
As a test uninstall anything "Norton" and then try sending those pictures to yourself.
 
Sparkle said:
I have been trying to send JPEG files by email unsuccessfully. I get no
error message the only sign they haven't gone out comes when the folks I'm
mailing say they never arrived. These are not large files (472kb).
Is it maybe the security either in the Vista or the Norton? I can't figure
out what or what to do to fix it. I'm a facepainter, I NEED to be able to
send pictures...help!
Click to expand...
 
Does this happen with any attachments or just .jpg files?
Is the problem file size sensitive?
Can you send the file to yourself?
Does a header arrive at a recipient if there is no attachment?
Is the file in your Outgoing or Send folder in e-mail?
Do you get any indication on your network icon that there is data going out
and did the file transition from the Outgoing folder to the Sent folder?
What e-mail client are we talking about? Windows Mail?
Bob F.
 
Windows Mail have problems attaching anything when it is open in
some other program. Try closing the other programs first.

Most of the antivirus programs from Norton or McAfee, and a
recent one from Trend, cause assorted problems in Windows
Mail, although seldom immediately, and must be uninstalled,
not just disabled, to stop them from creating new problems.
Then, for Norton, run this cleanup program:

<http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039>

You may then need to remove your email account under
Windows Mail, then create it again, to finish the cleanup.

If this solves your problem, you may then want a replacement
antivirus program. I recommend either avast! or AVG,
either one with a custom install that tells it to leave out the
part that scans email.

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
 
-I wasn't sure about other attachments so I just tested and a text doc. came
through just fine.
-I have tried a variety of file sizes but nothing goes through.
-I can not send the file to myself. and on doing a test nothing arrived in
my inbox, no header no attachmenbt.
-The file does show-up in my sent message folder.
-- I do see the box showing a message going out
-I just did another test and yes it went from the outbox to the sent folder
but when I try to recieve mail I do not get it.
-Yes I am using Windows Mail


Sparkle
 
Sparkle said:
-I wasn't sure about other attachments so I just tested and a text doc.
came
through just fine.
-I have tried a variety of file sizes but nothing goes through.
-I can not send the file to myself. and on doing a test nothing arrived in
my inbox, no header no attachmenbt.
-The file does show-up in my sent message folder.
-- I do see the box showing a message going out
-I just did another test and yes it went from the outbox to the sent
folder
but when I try to recieve mail I do not get it.
-Yes I am using Windows Mail


Sparkle
Click to expand...
Ok...good info. Looks like it's getting out ok. Oh, one more thing. If
you check the sent mail file, is the .jpg attachment still attached?
Looks more like it's an ISP or E-mail provider problem. Are you paying for
this service? You don't by chance use one of those accounts that limit
attachments, do you? Did this ever work or did this just start (not)
happening. Who is your ISP and e-mail service provider? I can't think of a
Vista security that would behave like this but I don't know about Norton.
Can you shut off all e-mail testing in Norton?
Bob F.
 
Sparkle said:
If I leave out the email scan what protects the email from viruses and
other
problems?
Click to expand...

Well, first find out if this is the problem. Try stopping the virus
checking and send a file to yourself (to contain any possible
contamination). Then if we have success we'll use the Ted Kennedy
strategy, you know, "We'll cross that bridge when we get to it"
Bob F.
 
The atttachment is still there in the sent mail.
We use At&t-Yahoo as out ISP we have had them for years. Prior to this new
computer we always used outlook express but since we didn't want to pay $100
for it and the windows mail seemed to be working ok we just stuck with that.
With the Outlook on our old computer (which had ME) I never had any trouble.
Now with a brand new computer and brand new operating system it's a whole new
story!
 
Ok "Teddy" it worked what do I do now? Is it necessary to scan outgoing mail?
Is that being protected in anyway already through the Vista? (she asks
doubtfully)
 
Sparkle said:
Ok "Teddy" it worked what do I do now? Is it necessary to scan outgoing
mail?
Is that being protected in anyway already through the Vista? (she asks
doubtfully)
Click to expand...

My guess is that's a personal choice. I don't. I keep my system clean and
scan all my incoming. I don't think Vista does anything to protect the
outgoing mail but I'm not sure. Which protection product was causing this?
And thanks for letting us know the problem was solved.
BobF.
 
If I wasn't clear it seemed to be the Norton that was causing the problem.
When I shut off the outgoing email scan I was able to send a jepg file to
myself.
Thanks everyone for all your help
 
Sparkle said:
If I wasn't clear it seemed to be the Norton that was causing the problem.
When I shut off the outgoing email scan I was able to send a jepg file to
myself.
Thanks everyone for all your help
Click to expand...

Thanks again for closing the loop with us. It thru me that it made it to
the "sent" folder if Norton really trapped it. I once thought that if it
makes it to the "sent" folder, it went! I learn every day.
Bob F.
 
Bob; My situation is very similar except i have macafee. I pulled up the scan
and was going to eliminated the outgoing but it doesn't separated the two
(outgoing and incoming) I can see letting the outgoing mail side without the
protection, but not the incoming. Also i sent one picture to someone and they
got 20 all of which were undistiguishale or with computer language. So i sent
another but this time clicked on the sending maessage and it brought up a
window that had a graph on it and showing "sending messages 1-20 and yes,
i've had the computer since april and now the problems...........Please
advise ...........oldguy61
 
I have McAffee not norton but cannot send a large 43mb movie clip. what can I
do about large files for e-mailing
 
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