Can't send a fax

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Spent one week, phoning dell, no reply.going online to try and resolve, why I cannot send a fax. Received them no problem but have tried lots of different numbers and fax wizard goes solid on my machine prompting an error report to microsoft. I also get pop up all the time telling me "failed fax". This is driving me crazy, I have went through all "help" links and nothing. Will try dell on phone again, to see if someone can talk me through this as cannot understand. Receive and send enable is all in place, please help if you can because no else seems to.
 
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


--
Russ Valentine
[MVP-Outlook]
Aileen said:
Spent one week, phoning dell, no reply.going online to try and resolve,
Click to expand...
why I cannot send a fax. Received them no problem but have tried lots of
different numbers and fax wizard goes solid on my machine prompting an error
report to microsoft. I also get pop up all the time telling me "failed
fax". This is driving me crazy, I have went through all "help" links and
nothing. Will try dell on phone again, to see if someone can talk me
through this as cannot understand. Receive and send enable is all in place,
please help if you can because no else seems to.
 
thanks for your reply Russ, I called bvrp in paris today and they are telling me that my driver is not compatible. only bought p.c. from Dell 5 weeks ago!!!. Dell are blaming on them. Sick fed up, I need this fax to work. b.v.rp told me to reinstall modem, which I did, still does not work fax. I cant remember what I went into [head like mince] but somewhere I saw something about com.port - 3 - now in where it told about modem it was clicked at local something or other and not com port 3. If I click this box do you think it will help. [not a comp.genius, learning as go along and terrified of unclicking something incase it causes more problems
 
BVRP? So you are talking about third party fax software, not Windows XP Fax?
We would have no information about third party software.
--
Russ Valentine
[MVP-Outlook]
Aileen said:
thanks for your reply Russ, I called bvrp in paris today and they are
Click to expand...
telling me that my driver is not compatible. only bought p.c. from Dell 5
weeks ago!!!. Dell are blaming on them. Sick fed up, I need this fax to
work. b.v.rp told me to reinstall modem, which I did, still does not work
fax. I cant remember what I went into [head like mince] but somewhere I saw
something about com.port - 3 - now in where it told about modem it was
clicked at local something or other and not com port 3. If I click this box
do you think it will help. [not a comp.genius, learning as go along and
terrified of unclicking something incase it causes more problems]
 
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