Can't see new emails body with Outlook 2007 Beta

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hello,

I installed the new beta of the Office 2007, and the body of the new emails
don't show up. It's all their, judging by the size of the emails, even the
attatchments are showed.

Can anybody help???

P.S. - I had installed the two previews of the Office 2007 but never had
this kind of problem. And I allways unistalled first the office before
installing it again.
 
I have the same problem. I had Office XP and installed the beta, but
know the body of the email message can't be seen. If attachments are
available, I can open and view them
 
Onesolo said:
I installed the new beta of the Office 2007, and the body of the new
emails don't show up. It's all their, judging by the size of the
emails, even the attatchments are showed.
Click to expand...

Try disabling any mail scanning by your AV software.
 
Brian Tillman said:
Try disabling any mail scanning by your AV software.
Click to expand...
I have AVG Free edition, and I disabled the outlook plugin and it worked.
Now I can see new emails. And the email that I was unable to view the text
body I still can't view them, but I presume that the AVG plugin did something
to them.
 
I had the same problem. I "solved" it by deactivating the e-mail scanner in
my AVG Free Edition.

When I reply (by using Outlook 2007) to one of the e-mails where the body is
not rendered, the original message body is still missing when arriving at my
Hotmail account.

However, it's all still there when I use my webmail access to the IMAP
account to which Outlook 2007 is connected. So, the e-mail bodies themselves
have not been deleted/destroyed, Outlook 2007 is just not able to render them.

As already mentioned, with the e-mail scanner deactivated, new messages
render normally.
 
So what do we do regarding the infected messages, etc? If some infected
message comes and the message AV scanner is disabled... Any ideas for that.
Thanks
 
wahmed said:
So what do we do regarding the infected messages, etc? If some
infected message comes and the message AV scanner is disabled... Any
ideas for that. Thanks
Click to expand...

You're still protected. First, you have a brain and your brain will tell
you "you didn't ask for this attachment so delete the mesage." Second, your
brain will tell you, "don't open any attachments without saving them to
disk." Then your on-access scanner will see the saved file and scan it,
protecting you if you didn't listen to your brain in the first place.
 
As it turns out, you don't have to deactivate the e-mail scanner if you have
AVG Free Edition, you only have to uncheck the 'Certify mail' option.

Big thanks to the staff at AVG for this info, it solved it for me. Hope it
helps you guys as well.
 
Onesolo said:
Hello,

I installed the new beta of the Office 2007, and the body of the new emails
don't show up. It's all their, judging by the size of the emails, even the
attatchments are showed.

Can anybody help???

P.S. - I had installed the two previews of the Office 2007 but never had
this kind of problem. And I allways unistalled first the office before
installing it again.
Click to expand...
 
this a problem between AVG free virus scanning software and outlook 7 Beta
2. Disable AVG email scanning and presto it works. (Hate to disable email
scanning though).Hope Microsoft and or AVG fixes the problem soon."Onesolo"
wrote:
 
AVG will be responsible for making a compatible version.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, nsd asked:

| this a problem between AVG free virus scanning software and outlook 7
| Beta
| 2. Disable AVG email scanning and presto it works. (Hate to disable
| email scanning though).Hope Microsoft and or AVG fixes the problem
| soon."Onesolo" wrote:
|
|| Hello,
||
|| I installed the new beta of the Office 2007, and the body of the new
|| emails don't show up. It's all their, judging by the size of the
|| emails, even the attatchments are showed.
||
|| Can anybody help???
||
|| P.S. - I had installed the two previews of the Office 2007 but never
|| had this kind of problem. And I allways unistalled first the office
|| before installing it again.
 
nsd said:
this a problem between AVG free virus scanning software and outlook 7
Beta
2. Disable AVG email scanning and presto it works. (Hate to disable
email scanning though).
Click to expand...

Email scanning does not add to your security level.
 
I am experiencing the same problem only it affects the forms and emails that
are generated on the web, such as the forms on our web site that email us
with information that a potenital customer has filled out. We get the email
with the contact and subject info, but nothing in the body. I received a
birthday greeting which was generated from 123 greetings, and there was
nothing to see or link to, so I actually had to go to my daughter and ask her
to send me the link to the greeting card. Surely someone has an answer to
this problem
 
If you're getting only blank bodies on all HTML-format messages, disable the email scanning feature in your anti-virus software. (For example, in AVG, uncheck certify under the email scanning settings.) You'll still be protected by its other features and by Outlook's own security, and new messages shouldn't lose their bodies. Messages you've already received, though, can't be repaired.

You can report other issues with the Report Rendering Problem button on the reading pane.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
I utilize Norton Corporate Antivirus and have the email feature disabled, as
well as turning it off completely and sending myself forms from the website
and they still arrive blank. I just recently downloaded the 2007 Beta 2 and
did not experience this problem with the 2003 outlook. I have sent numerous
emails on the rendering problem but have not received any type of feedback.
This is extremely frustrating since we have to email the sender of the form,
and ask dumb questions like "How can we help you"?, when this is exactly what
they used the form for. I cannot believe that the only answer is the
antivirus software, since it was not a problem before the 2007 beta, so what
is so difficult about correcting it at the source?
 
I've heard some reports that changing the default "theme" for messages from "blank" to "none" can help solve some problems with blank incoming messages, but I haven't seen that myself.

Outlook 2007 no longer uses Internet Explorer for HTML mail rendering, which result in a more secure mail client in the long run, but with some frustration during the beta period. The rendering problem report feature is not intended to return any direct feedback to you. It is providing Microsoft with real-world data that should result in later versions of Outlook 2007 being able to avoid the problems that Beta 2 has.

Keep in mind that It's a beta. You should expect problems with all third-party programs that interact with Outlook, until you've seen otherwise, and expect other problems as well. If the problems interfere with your work, then it should be obvious that running this beta is not productive for you.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Absolutely correct and if I cannot overcome this problem, I will have to take
it out and go by to 2003, however, just so you know I had already learned of
the theme thing and did that as well, but alas it still did not correct the
problem. I will continue to work with it until something comes up to correct
it, or it bugs me to the point of removing it. I am aware that a beta is
just that a beta, however I now understand more as to why it is happening
since you explained the fact that it no longer uses Internet Explorer for
HTML, and I understand the security issue, so they will find a way to correct
it, or go back to the old way I am sure. I did not know that rendering
problems were not a way to contact them to make them aware of the problem,
but now understand it is only a way to make them aware of the problem.

Thanks for your informative response.
 
So have we concluded that the button Report Rendering Problem at the top of
the pane does not indicate that there has been a rendering problem, but that
if you see that there has been such a problem, the button is there to allow
you easily to report it?
 
Yes, that's exactly what it's for.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Back
Top