Can't see networked printer

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G

Guest

I am having problems seeing a network printer. I have a small network of
five PCs and one laptop. The PCs are hardwired by ethernet to a switch along
with our server and then the switch is connected to a Linksys router. The
printer (actually an HP Designjet Plotter) and another
printer/copier/fax/scanner are connected at the router, along with cable
modem.

I can see and transfer files to all the computers on the network and I can
print and receive documents from the copier, but I cannot print to the
plotter. I have tried pinging the IP address and I time out with no
response. All the other computers can print with no problems. I have tried
pinging from other computers and there is no problem for them; just my
computer.

Help.
 
Hmmm.... I'm hoping for inspiration. My initial thoughts were it might be
XP Home and you'd exceeded the 5 connection limitation..... XP Pro has a 10
connection limitation. I guess you might still be exceeding that if you are
connected to all the other PCs and the other networked devices.

But other than that, I'm a little stumped for ideas. Especially if you
can't 'ping' it.
 
Well I am not happy to hear that I have stumped MS. None of the other
computers has this problem, so I do not think that it is the 10 connections
or we would all have a problem. Everyone is connected to the same amount.

How come I cannot ping it. Should you not be able to ping any computer on
the same gateway. I have checked all the computers and printers and they all
seem to be the same gateway. Is there some sort of filter that I need to
turn off on my computer that would block one specific IP address? Was there
anything in any of the recent XP updates that might be causing a problem?
This is a recent problem. I could print before, but I cannot tell you if the
problem is concurrent with a recent software upgrade.

Glen
 
I do. I test printing.

I assume you are pinging the router and that fails. The router is also
acting as a print server.

When you ping the router is this by name or by IP? If you can't ping the
device, you cannot print to it over IP. Are the other machines connected to
the router over IP?

try tracert from a working machine and the one that fails.

E:\>tracert server

Tracing route to server.redmond.corp.microsoft.com [nnn.nn.48.155] over a
maximum of 30 hops:

1 <1 ms <1 ms <1 ms gateway.network.microsoft.com [nnn.nn.88.1]
2 <1 ms <1 ms <1 ms nnn.nn.0.50
3 1 ms <1 ms <1 ms nnn.nn.2.94
4 1 ms 1 ms <1 ms router1.network.microsoft.com
[nnn.nn.124.58]
5 1 ms <1 ms <1 ms router2.network.microsoft.com
[nnn.nn.124.118]
6 1 ms 1 ms 1 ms server.redmond.corp.microsoft.com
[nnn.nn.48.155]
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
Alan, I am having the exact same problem as Glen is. I have posted several
things having to do with my problem starting on Oct 12. Carie was helping me
for a while and then she must have disappeared.

I can see and share files btwn my Windows XP home machine and my Windows
Media Center PC which has the printer attached. I have been able to print
for over 2 years from my XP home laptop until the massive updates that
Microsoft had a couple of weeks ago. Now I cannot print to the printer
attached to the MC PC at all. I have uninstalled and installed the printer
on both machines numerous times and still cannot get it to print from my XP
home laptop. I can print from the MC PC that the printer is attached to and
that is it!!!!!!

I get no error messages when I go through the install of the shared printer
from either PC.

Any suggestions??? I have searched high and low on Microsoft support sites
to no avail.

Help please!! I have used this printer in my home office for work and am
unable to print to the shared printer at all!!!!!!
--
Ken from Ohio


Alan Morris said:
Pong

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
Click to expand...
 
Are there any error events on the MC system when the laptop submits a job?

Pause the printer, then send a job. Open the queue view and look at the
bytes sent.

the spl and shd files should be sitting on the MC system in
\windows\system32\spool\printers (this is the default location, if you have
changed this, look at your defined location).

If the file size looks okay, resume the printer, check for eventlog errors.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Ken said:
Alan, I am having the exact same problem as Glen is. I have posted
several
things having to do with my problem starting on Oct 12. Carie was helping
me
for a while and then she must have disappeared.

I can see and share files btwn my Windows XP home machine and my Windows
Media Center PC which has the printer attached. I have been able to print
for over 2 years from my XP home laptop until the massive updates that
Microsoft had a couple of weeks ago. Now I cannot print to the printer
attached to the MC PC at all. I have uninstalled and installed the
printer
on both machines numerous times and still cannot get it to print from my
XP
home laptop. I can print from the MC PC that the printer is attached to
and
that is it!!!!!!

I get no error messages when I go through the install of the shared
printer
from either PC.

Any suggestions??? I have searched high and low on Microsoft support
sites
to no avail.

Help please!! I have used this printer in my home office for work and am
unable to print to the shared printer at all!!!!!!
--
Ken from Ohio


Alan Morris said:
Pong

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Cari (MS-MVP) said:
Any advice?
--
Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com/Windows


Well I am not happy to hear that I have stumped MS. None of the other
computers has this problem, so I do not think that it is the 10
connections
or we would all have a problem. Everyone is connected to the same
amount.

How come I cannot ping it. Should you not be able to ping any
computer
on
the same gateway. I have checked all the computers and printers and
they
all
seem to be the same gateway. Is there some sort of filter that I need
to
turn off on my computer that would block one specific IP address? Was
there
anything in any of the recent XP updates that might be causing a
problem?
This is a recent problem. I could print before, but I cannot tell you
if
the
problem is concurrent with a recent software upgrade.

Glen
--
Glen


:

Hmmm.... I'm hoping for inspiration. My initial thoughts were it
might
be
XP Home and you'd exceeded the 5 connection limitation..... XP Pro
has a
10
connection limitation. I guess you might still be exceeding that if
you
are
connected to all the other PCs and the other networked devices.

But other than that, I'm a little stumped for ideas. Especially if
you
can't 'ping' it.
--
Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com/Windows


Still hoping for more information
--
Glen


:

XP Pro


--
Glen


:

XP Home or Pro on the PC with the problem?
--
Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com/Windows


I am having problems seeing a network printer. I have a small
network
of
five PCs and one laptop. The PCs are hardwired by ethernet to
a
switch
along
with our server and then the switch is connected to a Linksys
router.
The
printer (actually an HP Designjet Plotter) and another
printer/copier/fax/scanner are connected at the router, along
with
cable
modem.

I can see and transfer files to all the computers on the
network
and
I can
print and receive documents from the copier, but I cannot
print
to
the
plotter. I have tried pinging the IP address and I time out
with
no
response. All the other computers can print with no problems.
I
have
tried
pinging from other computers and there is no problem for them;
just
my
computer.

Help.
Click to expand...
Click to expand...
Click to expand...
 
Thanks Alan, here is what I did:
-Sent a print job to MC P
-Went to MC PC and opened the printer cue window
-No errors showed on that, then paused printer in cue, sent print job again,
nothing showed in the cue.
-It appears as if the print job is not even reaching the MC PC!!
-As I said in my previous posts, I have been printing to this printer for at
least 2 years with no problems until the last batch of Windows updates a
couple of weeks ago.
- The printers folder in \windows\system32\spool\printers is empty. What
does this mean?
I am totally at a loss what to do now. Any more suggestions?
--
Ken from Ohio


Alan Morris said:
Are there any error events on the MC system when the laptop submits a job?

Pause the printer, then send a job. Open the queue view and look at the
bytes sent.

the spl and shd files should be sitting on the MC system in
\windows\system32\spool\printers (this is the default location, if you have
changed this, look at your defined location).

If the file size looks okay, resume the printer, check for eventlog errors.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Ken said:
Alan, I am having the exact same problem as Glen is. I have posted
several
things having to do with my problem starting on Oct 12. Carie was helping
me
for a while and then she must have disappeared.

I can see and share files btwn my Windows XP home machine and my Windows
Media Center PC which has the printer attached. I have been able to print
for over 2 years from my XP home laptop until the massive updates that
Microsoft had a couple of weeks ago. Now I cannot print to the printer
attached to the MC PC at all. I have uninstalled and installed the
printer
on both machines numerous times and still cannot get it to print from my
XP
home laptop. I can print from the MC PC that the printer is attached to
and
that is it!!!!!!

I get no error messages when I go through the install of the shared
printer
from either PC.

Any suggestions??? I have searched high and low on Microsoft support
sites
to no avail.

Help please!! I have used this printer in my home office for work and am
unable to print to the shared printer at all!!!!!!
--
Ken from Ohio


Alan Morris said:
Pong

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Any advice?
--
Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com/Windows


Well I am not happy to hear that I have stumped MS. None of the other
computers has this problem, so I do not think that it is the 10
connections
or we would all have a problem. Everyone is connected to the same
amount.

How come I cannot ping it. Should you not be able to ping any
computer
on
the same gateway. I have checked all the computers and printers and
they
all
seem to be the same gateway. Is there some sort of filter that I need
to
turn off on my computer that would block one specific IP address? Was
there
anything in any of the recent XP updates that might be causing a
problem?
This is a recent problem. I could print before, but I cannot tell you
if
the
problem is concurrent with a recent software upgrade.

Glen
--
Glen


:

Hmmm.... I'm hoping for inspiration. My initial thoughts were it
might
be
XP Home and you'd exceeded the 5 connection limitation..... XP Pro
has a
10
connection limitation. I guess you might still be exceeding that if
you
are
connected to all the other PCs and the other networked devices.

But other than that, I'm a little stumped for ideas. Especially if
you
can't 'ping' it.
--
Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com/Windows


Still hoping for more information
--
Glen


:

XP Pro


--
Glen


:

XP Home or Pro on the PC with the problem?
--
Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com/Windows


I am having problems seeing a network printer. I have a small
network
of
five PCs and one laptop. The PCs are hardwired by ethernet to
a
switch
along
with our server and then the switch is connected to a Linksys
router.
The
printer (actually an HP Designjet Plotter) and another
printer/copier/fax/scanner are connected at the router, along
with
cable
modem.

I can see and transfer files to all the computers on the
network
and
I can
print and receive documents from the copier, but I cannot
print
to
the
plotter. I have tried pinging the IP address and I time out
with
no
response. All the other computers can print with no problems.
I
have
tried
pinging from other computers and there is no problem for them;
just
my
computer.

Help.
Click to expand...
Click to expand...
Click to expand...
 
what is enabled on the printer properties Advanced Tab?

I assume you have deleted the connection from the laptop and then added it
back. Try deleting the connection, then when still in the printers folder,
File, Server Properties, Drivers

delete the driver from the connection as well.

I'd reboot the laptop at this point to reset the explorer and spooler
process. Log back in and make the connection.

Which printer do you have?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Ken said:
Thanks Alan, here is what I did:
-Sent a print job to MC P
-Went to MC PC and opened the printer cue window
-No errors showed on that, then paused printer in cue, sent print job
again,
nothing showed in the cue.
-It appears as if the print job is not even reaching the MC PC!!
-As I said in my previous posts, I have been printing to this printer for
at
least 2 years with no problems until the last batch of Windows updates a
couple of weeks ago.
- The printers folder in \windows\system32\spool\printers is empty. What
does this mean?
I am totally at a loss what to do now. Any more suggestions?
--
Ken from Ohio


Alan Morris said:
Are there any error events on the MC system when the laptop submits a
job?

Pause the printer, then send a job. Open the queue view and look at the
bytes sent.

the spl and shd files should be sitting on the MC system in
\windows\system32\spool\printers (this is the default location, if you
have
changed this, look at your defined location).

If the file size looks okay, resume the printer, check for eventlog
errors.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Ken said:
Alan, I am having the exact same problem as Glen is. I have posted
several
things having to do with my problem starting on Oct 12. Carie was
helping
me
for a while and then she must have disappeared.

I can see and share files btwn my Windows XP home machine and my
Windows
Media Center PC which has the printer attached. I have been able to
print
for over 2 years from my XP home laptop until the massive updates that
Microsoft had a couple of weeks ago. Now I cannot print to the printer
attached to the MC PC at all. I have uninstalled and installed the
printer
on both machines numerous times and still cannot get it to print from
my
XP
home laptop. I can print from the MC PC that the printer is attached
to
and
that is it!!!!!!

I get no error messages when I go through the install of the shared
printer
from either PC.

Any suggestions??? I have searched high and low on Microsoft support
sites
to no avail.

Help please!! I have used this printer in my home office for work and
am
unable to print to the shared printer at all!!!!!!
--
Ken from Ohio


:

Pong

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Any advice?
--
Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com/Windows


Well I am not happy to hear that I have stumped MS. None of the
other
computers has this problem, so I do not think that it is the 10
connections
or we would all have a problem. Everyone is connected to the same
amount.

How come I cannot ping it. Should you not be able to ping any
computer
on
the same gateway. I have checked all the computers and printers
and
they
all
seem to be the same gateway. Is there some sort of filter that I
need
to
turn off on my computer that would block one specific IP address?
Was
there
anything in any of the recent XP updates that might be causing a
problem?
This is a recent problem. I could print before, but I cannot tell
you
if
the
problem is concurrent with a recent software upgrade.

Glen
--
Glen


:

Hmmm.... I'm hoping for inspiration. My initial thoughts were it
might
be
XP Home and you'd exceeded the 5 connection limitation..... XP Pro
has a
10
connection limitation. I guess you might still be exceeding that
if
you
are
connected to all the other PCs and the other networked devices.

But other than that, I'm a little stumped for ideas. Especially
if
you
can't 'ping' it.
--
Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com/Windows


Still hoping for more information
--
Glen


:

XP Pro


--
Glen


:

XP Home or Pro on the PC with the problem?
--
Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com/Windows


I am having problems seeing a network printer. I have a
small
network
of
five PCs and one laptop. The PCs are hardwired by ethernet
to
a
switch
along
with our server and then the switch is connected to a
Linksys
router.
The
printer (actually an HP Designjet Plotter) and another
printer/copier/fax/scanner are connected at the router,
along
with
cable
modem.

I can see and transfer files to all the computers on the
network
and
I can
print and receive documents from the copier, but I cannot
print
to
the
plotter. I have tried pinging the IP address and I time
out
with
no
response. All the other computers can print with no
problems.
I
have
tried
pinging from other computers and there is no problem for
them;
just
my
computer.

Help.
Click to expand...
Click to expand...
Click to expand...
 
Alan thanks so very very much for your help. I followed all of your
directions below and Voila! I finally got it to print.


--
Ken from Ohio


Alan Morris said:
what is enabled on the printer properties Advanced Tab?

I assume you have deleted the connection from the laptop and then added it
back. Try deleting the connection, then when still in the printers folder,
File, Server Properties, Drivers

delete the driver from the connection as well.

I'd reboot the laptop at this point to reset the explorer and spooler
process. Log back in and make the connection.

Which printer do you have?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Ken said:
Thanks Alan, here is what I did:
-Sent a print job to MC P
-Went to MC PC and opened the printer cue window
-No errors showed on that, then paused printer in cue, sent print job
again,
nothing showed in the cue.
-It appears as if the print job is not even reaching the MC PC!!
-As I said in my previous posts, I have been printing to this printer for
at
least 2 years with no problems until the last batch of Windows updates a
couple of weeks ago.
- The printers folder in \windows\system32\spool\printers is empty. What
does this mean?
I am totally at a loss what to do now. Any more suggestions?
--
Ken from Ohio


Alan Morris said:
Are there any error events on the MC system when the laptop submits a
job?

Pause the printer, then send a job. Open the queue view and look at the
bytes sent.

the spl and shd files should be sitting on the MC system in
\windows\system32\spool\printers (this is the default location, if you
have
changed this, look at your defined location).

If the file size looks okay, resume the printer, check for eventlog
errors.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Alan, I am having the exact same problem as Glen is. I have posted
several
things having to do with my problem starting on Oct 12. Carie was
helping
me
for a while and then she must have disappeared.

I can see and share files btwn my Windows XP home machine and my
Windows
Media Center PC which has the printer attached. I have been able to
print
for over 2 years from my XP home laptop until the massive updates that
Microsoft had a couple of weeks ago. Now I cannot print to the printer
attached to the MC PC at all. I have uninstalled and installed the
printer
on both machines numerous times and still cannot get it to print from
my
XP
home laptop. I can print from the MC PC that the printer is attached
to
and
that is it!!!!!!

I get no error messages when I go through the install of the shared
printer
from either PC.

Any suggestions??? I have searched high and low on Microsoft support
sites
to no avail.

Help please!! I have used this printer in my home office for work and
am
unable to print to the shared printer at all!!!!!!
--
Ken from Ohio


:

Pong

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Any advice?
--
Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com/Windows


Well I am not happy to hear that I have stumped MS. None of the
other
computers has this problem, so I do not think that it is the 10
connections
or we would all have a problem. Everyone is connected to the same
amount.

How come I cannot ping it. Should you not be able to ping any
computer
on
the same gateway. I have checked all the computers and printers
and
they
all
seem to be the same gateway. Is there some sort of filter that I
need
to
turn off on my computer that would block one specific IP address?
Was
there
anything in any of the recent XP updates that might be causing a
problem?
This is a recent problem. I could print before, but I cannot tell
you
if
the
problem is concurrent with a recent software upgrade.

Glen
--
Glen


:

Hmmm.... I'm hoping for inspiration. My initial thoughts were it
might
be
XP Home and you'd exceeded the 5 connection limitation..... XP Pro
has a
10
connection limitation. I guess you might still be exceeding that
if
you
are
connected to all the other PCs and the other networked devices.

But other than that, I'm a little stumped for ideas. Especially
if
you
can't 'ping' it.
--
Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com/Windows


Still hoping for more information
--
Glen


:

XP Pro


--
Glen


:

XP Home or Pro on the PC with the problem?
--
Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com/Windows


I am having problems seeing a network printer. I have a
small
network
of
five PCs and one laptop. The PCs are hardwired by ethernet
to
a
switch
along
with our server and then the switch is connected to a
Linksys
router.
The
printer (actually an HP Designjet Plotter) and another
printer/copier/fax/scanner are connected at the router,
along
with
cable
modem.

I can see and transfer files to all the computers on the
network
and
I can
print and receive documents from the copier, but I cannot
print
to
the
plotter. I have tried pinging the IP address and I time
out
with
no
response. All the other computers can print with no
problems.
I
have
tried
pinging from other computers and there is no problem for
them;
just
my
computer.

Help.
Click to expand...
Click to expand...
Click to expand...
 
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