can't see contacts when clicking "to" in new mail message

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  • Start date Start date
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Guest

All the contacts are there in the contacts section. however they don't appear
when clicking the "to" field while writing a new message. Any help is much
appreciated.
 
Then do what the article tells you.
--
Russ Valentine
[MVP-Outlook]
Kinan said:
sorry about that. I'm running Office 2007 beta 2 on Vista build 5384.

Russ Valentine said:
It would be better if you posted your Outlook version.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
Kinan said:
All the contacts are there in the contacts section. however they don't
appear
when clicking the "to" field while writing a new message. Any help is
much
appreciated.
Click to expand...
Click to expand...
Click to expand...
 
went thru the steps untill i got to this one:

3. On the Outlook Address Book tab, click to select Show this folder as an
e-mail address book, type a descriptive name, and then click OK.

"show this folder as an e-mail address book" is greyed out and the check box
next to it doesn't work.

btw thanks for your help & time.

Russ Valentine said:
Then do what the article tells you.
--
Russ Valentine
[MVP-Outlook]
Kinan said:
sorry about that. I'm running Office 2007 beta 2 on Vista build 5384.

Russ Valentine said:
It would be better if you posted your Outlook version.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
All the contacts are there in the contacts section. however they don't
appear
when clicking the "to" field while writing a new message. Any help is
much
appreciated.
Click to expand...
Click to expand...
Click to expand...
 
As the article tells you, you must add the Outlook Address Book Service to
your profile first.
Tools > Accounts...
--
Russ Valentine
[MVP-Outlook]
Kinan said:
went thru the steps untill i got to this one:

3. On the Outlook Address Book tab, click to select Show this folder as an
e-mail address book, type a descriptive name, and then click OK.

"show this folder as an e-mail address book" is greyed out and the check
box
next to it doesn't work.

btw thanks for your help & time.

Russ Valentine said:
Then do what the article tells you.
--
Russ Valentine
[MVP-Outlook]
Kinan said:
sorry about that. I'm running Office 2007 beta 2 on Vista build 5384.

:

It would be better if you posted your Outlook version.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
All the contacts are there in the contacts section. however they
don't
appear
when clicking the "to" field while writing a new message. Any help
is
much
appreciated.
Click to expand...
Click to expand...
Click to expand...
 
I did that. i started at the top of the article and worked my way down to
this step. the outlook address book service was not there. it is now. i have
restarted not only outlook but the entire pc before going to the next step of
marking the contacts folder. that's the bit that didn't work. everything
above that worked just like the article said.

Russ Valentine said:
As the article tells you, you must add the Outlook Address Book Service to
your profile first.
Tools > Accounts...
--
Russ Valentine
[MVP-Outlook]
Kinan said:
went thru the steps untill i got to this one:

3. On the Outlook Address Book tab, click to select Show this folder as an
e-mail address book, type a descriptive name, and then click OK.

"show this folder as an e-mail address book" is greyed out and the check
box
next to it doesn't work.

btw thanks for your help & time.

Russ Valentine said:
Then do what the article tells you.
--
Russ Valentine
[MVP-Outlook]
sorry about that. I'm running Office 2007 beta 2 on Vista build 5384.

:

It would be better if you posted your Outlook version.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
All the contacts are there in the contacts section. however they
don't
appear
when clicking the "to" field while writing a new message. Any help
is
much
appreciated.
Click to expand...
Click to expand...
Click to expand...
 
Can't repro your problem, even in Outlook 2007. All works fine for everyone
else.
At what point are things still not working? Can you select the Outlook
Address Book in the properties of the Contacts Folder?
--
Russ Valentine
[MVP-Outlook]
Kinan said:
I did that. i started at the top of the article and worked my way down to
this step. the outlook address book service was not there. it is now. i
have
restarted not only outlook but the entire pc before going to the next step
of
marking the contacts folder. that's the bit that didn't work. everything
above that worked just like the article said.

Russ Valentine said:
As the article tells you, you must add the Outlook Address Book Service
to
your profile first.
Tools > Accounts...
--
Russ Valentine
[MVP-Outlook]
Kinan said:
went thru the steps untill i got to this one:

3. On the Outlook Address Book tab, click to select Show this folder as
an
e-mail address book, type a descriptive name, and then click OK.

"show this folder as an e-mail address book" is greyed out and the
check
box
next to it doesn't work.

btw thanks for your help & time.

:

Then do what the article tells you.
--
Russ Valentine
[MVP-Outlook]
sorry about that. I'm running Office 2007 beta 2 on Vista build
5384.

:

It would be better if you posted your Outlook version.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
All the contacts are there in the contacts section. however they
don't
appear
when clicking the "to" field while writing a new message. Any
help
is
much
appreciated.
Click to expand...
Click to expand...
Click to expand...
 
i can get to the "outlook addres book" tab in the properties sheet of
"contacts". i can change the name there, but the check box to "show this
folder as an email address book" is dimmed and not working.

i have also tried creating contacts into vista's contacts folder directly
and through windows mail. all works fine except showing the email when i
click "to" in a new message.

i know that it's a wierd one. that's why i'm here looking for help. cheers.

Russ Valentine said:
Can't repro your problem, even in Outlook 2007. All works fine for everyone
else.
At what point are things still not working? Can you select the Outlook
Address Book in the properties of the Contacts Folder?
--
Russ Valentine
[MVP-Outlook]
Kinan said:
I did that. i started at the top of the article and worked my way down to
this step. the outlook address book service was not there. it is now. i
have
restarted not only outlook but the entire pc before going to the next step
of
marking the contacts folder. that's the bit that didn't work. everything
above that worked just like the article said.

Russ Valentine said:
As the article tells you, you must add the Outlook Address Book Service
to
your profile first.
Tools > Accounts...
--
Russ Valentine
[MVP-Outlook]
went thru the steps untill i got to this one:

3. On the Outlook Address Book tab, click to select Show this folder as
an
e-mail address book, type a descriptive name, and then click OK.

"show this folder as an e-mail address book" is greyed out and the
check
box
next to it doesn't work.

btw thanks for your help & time.

:

Then do what the article tells you.
--
Russ Valentine
[MVP-Outlook]
sorry about that. I'm running Office 2007 beta 2 on Vista build
5384.

:

It would be better if you posted your Outlook version.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
All the contacts are there in the contacts section. however they
don't
appear
when clicking the "to" field while writing a new message. Any
help
is
much
appreciated.
Click to expand...
Click to expand...
Click to expand...
 
for some odd reason all is working fine now. the only thing i've done since
the last post was restart the PC about a thousand times and during one of
them the contacts just popped up.

thanks for the help.

Kinan

Kinan said:
i can get to the "outlook addres book" tab in the properties sheet of
"contacts". i can change the name there, but the check box to "show this
folder as an email address book" is dimmed and not working.

i have also tried creating contacts into vista's contacts folder directly
and through windows mail. all works fine except showing the email when i
click "to" in a new message.

i know that it's a wierd one. that's why i'm here looking for help. cheers.

Russ Valentine said:
Can't repro your problem, even in Outlook 2007. All works fine for everyone
else.
At what point are things still not working? Can you select the Outlook
Address Book in the properties of the Contacts Folder?
--
Russ Valentine
[MVP-Outlook]
Kinan said:
I did that. i started at the top of the article and worked my way down to
this step. the outlook address book service was not there. it is now. i
have
restarted not only outlook but the entire pc before going to the next step
of
marking the contacts folder. that's the bit that didn't work. everything
above that worked just like the article said.

:

As the article tells you, you must add the Outlook Address Book Service
to
your profile first.
Tools > Accounts...
--
Russ Valentine
[MVP-Outlook]
went thru the steps untill i got to this one:

3. On the Outlook Address Book tab, click to select Show this folder as
an
e-mail address book, type a descriptive name, and then click OK.

"show this folder as an e-mail address book" is greyed out and the
check
box
next to it doesn't work.

btw thanks for your help & time.

:

Then do what the article tells you.
--
Russ Valentine
[MVP-Outlook]
sorry about that. I'm running Office 2007 beta 2 on Vista build
5384.

:

It would be better if you posted your Outlook version.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
All the contacts are there in the contacts section. however they
don't
appear
when clicking the "to" field while writing a new message. Any
help
is
much
appreciated.
Click to expand...
Click to expand...
Click to expand...
 
Those steps always work, but they require a restart of Outlook. Yours may
not have been exiting properly or completely, especially since it was the
beta.

--
Russ Valentine
[MVP-Outlook]
Kinan said:
for some odd reason all is working fine now. the only thing i've done
since
the last post was restart the PC about a thousand times and during one of
them the contacts just popped up.

thanks for the help.

Kinan

Kinan said:
i can get to the "outlook addres book" tab in the properties sheet of
"contacts". i can change the name there, but the check box to "show this
folder as an email address book" is dimmed and not working.

i have also tried creating contacts into vista's contacts folder directly
and through windows mail. all works fine except showing the email when i
click "to" in a new message.

i know that it's a wierd one. that's why i'm here looking for help.
cheers.

Russ Valentine said:
Can't repro your problem, even in Outlook 2007. All works fine for
everyone
else.
At what point are things still not working? Can you select the Outlook
Address Book in the properties of the Contacts Folder?
--
Russ Valentine
[MVP-Outlook]
I did that. i started at the top of the article and worked my way
down to
this step. the outlook address book service was not there. it is
now. i
have
restarted not only outlook but the entire pc before going to the next
step
of
marking the contacts folder. that's the bit that didn't work.
everything
above that worked just like the article said.

:

As the article tells you, you must add the Outlook Address Book
Service
to
your profile first.
Tools > Accounts...
--
Russ Valentine
[MVP-Outlook]
went thru the steps untill i got to this one:

3. On the Outlook Address Book tab, click to select Show this
folder as
an
e-mail address book, type a descriptive name, and then click OK.

"show this folder as an e-mail address book" is greyed out and the
check
box
next to it doesn't work.

btw thanks for your help & time.

:

Then do what the article tells you.
--
Russ Valentine
[MVP-Outlook]
sorry about that. I'm running Office 2007 beta 2 on Vista
build
5384.

:

It would be better if you posted your Outlook version.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
All the contacts are there in the contacts section. however
they
don't
appear
when clicking the "to" field while writing a new message.
Any
help
is
much
appreciated.
Click to expand...
Click to expand...
Click to expand...
 
Im getting the same thing. I just downloaded Office Beta 2 and my outlook
address book will not display my contacts.... WHen i check the properties of
my contacts, and go to the address book tab, the option appears greyed
out.... I am having the SAME EXACT issue you are having. I read that you
simply remooted alot of times. I will try that right now.
 
Tools | Account Settings | Address Books > make sure the OUtlook Address Book is in the profile.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
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