In general, here are the reasons automatic polling might fail in Outlook:
1. You have created an unrealistic polling interval. Many users set their
polling interval to 1 minute thinking they will be downloading mail
continuously as it arrives. Such settings are not recommended. They put an
unnecessary strain on mail servers and can create conflicting polling
requests that can damage your Send/Receive Group or even your account
settings. 10 minutes is the recommended minimum.
2. While exiting Outlook, you inadvertently set your profile to Work Offline
(this option is immediately above the Exit command in the File menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as documented here:
http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail account from
scratch.
6. Firewall software is blocking your transmission. Disable your Firewall
temporarily to see if automatic polling is restored.
7. Windows XPSP2 changes to RPC, but only if running against Exchange
Server. See
http://support.microsoft.com/kb/883606
You can remove old or invalid references to Contacts Folders from the
Outlook Address Book here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]
drumz said:
Russ,
Thanks for the response!
Send/Receive: I have been in the options there and everything is all
configured correctly. That's the first thing I checked.
Contacts: I figured with the contacts I just need to check the properties
and that adds them fine but the trouble now is there are a bunch of the
old
contact folders with the same name that are broken. How do I remove them
as
delete doesn't do it.
Russ Valentine said:
No.
You just need to finish configuring your new profile.
Configure an automatic Send/Receive interval (Tools > Send/Receive >
Send/Receive settings).
Configure your Outlook Address Book:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
drumz said:
Outlook 2003, XP SP-2.
I didn't realize when I formatted one of my drives that Outlook was
using
it
for data files... I replaced the Outlook.pst rules files with backups
from
my
laptop (only lost 2 days worth of mail which isn't too bad since it was
the
weekend) but now I am having all kinds of problems.
Automatic send and receive doesn't work (F9 kicks it off but I have to
press
it) and when I try to view my contacts through the "To:" button when
composing a message I get an error saying the list cannot be opened;
though I
am able to access the contacts directly from the left pane.
Is there an ini or some such file that needs top be rebuilt?
Thanks in advance,
-jt.
