can't search

  • Thread starter Thread starter nancy riley
  • Start date Start date
N

nancy riley

Every time I try to search, just as soon as I start to fill in the name of
the subject, I get the message,

Windows Explorer has encountered a problem and has to close. Sorry if you
have lost any of your work, etc.

When I click on the button to see what the error is, I get this, which isn't
much information. It doesn't ask if I want to report the error to
Microsoft. Thanks for any help. Nancy
AppName: explorer.exe AppVer: 6.0.2800.1221 ModName: unknown

ModVer: 0.0.0.0 Offset: 016eb710
 
nancy riley said:
Every time I try to search, just as soon as I start to fill in the name of
the subject, I get the message,

Windows Explorer has encountered a problem and has to close. Sorry if you
have lost any of your work, etc.
Click to expand...

1. Try the System File Checker: at Start > Run type
SFC /scannow
and press OK.
2. A program running in the background may cause this. See "How to
Troubleshoot By Using the Msconfig Utility in Windows XP"
(http://support.microsoft.com/?kbid=310560).
 
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