Cant Run Internet

  • Thread starter Thread starter Mark
  • Start date Start date
M

Mark

after installing the microsoft antispyware beta program
and running, it found a whole host of spyware programs. I
removed them and now i cannot connect to the internet. I
do not know what to do now.
 
Do what I did, take it to a computer repair place, pay
them the $110 for two to three hours labor and then never
download or use the program again. I lost my IP address
and networking capability, my firewall capability, my
Norton AntiVirus program, and for some odd reason, my MS
Calendar program gives me an MSDART.dll program error
whatever that is. I should hopefully have my computer
home on Thursday. This is one program I will not run
again and advise against other novice users to use.
 
Here are two variations of a probable fix for your issue, depending on which
version of windows you are running:

1) For Windows XP, Service Pack 2:

At a command prompt, type:

netsh winsock reset

Hit enter, then restart the machine.

2) For all other Windows versions involved in this beta:

Follow the instructions in the following Microsoft Knowledge Base article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;817571

After completing these steps, some applications which add themselves to the
Winsock LSP stack may need to be reinstalled.

It would also be helpful to the beta program if you could post in this
thread the contents of the "cleaner.log" file which is stored in the
directory the Microsoft Antispyware program is installed in. This will help
the team prevent this occurrence in the future.

(You should check those contents carefully to see whether there is any
Personally Identifiable Information present--i.e. stuff that could identify
you as an individual--it isn't likely, but it's a good idea to check before
posting)
 
This is a Beta Program... the name suggests that a novice
should not be using it anyway.
When trialing a program maybe you should consider
createing a system restore point so as you have somewhere
to restore too.
I have used the program and had much success.
I wish you well in your future computing but leave the
trialing of products to those who do know how to repair
any problems that may arise

Regards
 
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