Can't reinstall fax

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  • Start date Start date
G

Guest

Hi
I had the fax installed and used it once, then sometime ago did something
silly & ended up removing? OE IE and other items. I hunted around and managed
to get it all reinstalled without loosing anything. Last night I tried to use
the Fax again it wasn't in the printer folder and the Start progs .... Fax
was empty.

I tried using add and remove to reinstall. This started but it couldn't find
some .dll s though they were available in uncompressed form eg .dll not just
..dl_ I tried directing the install wizard to the location of the .dll with no
success it still said not found or similar. Foolishly thinking perhaps it
doesn't need this, (idiot I am) I clicked on continue or similar and ended up
doing the same for a lot of other files. Obviously it didn't install. Now if
I run the add and remove the fax item still isn't ticked, if I try to install
it the install programme runs to the point where it couldn't find the dll
file then says complete. If I have the printer folder open in the background
during install, the fax folder appears then dissappears.

I've read the post which says about the hotfix but can't make head nor tail
of it.

Is there something I can delete then try reinstalling after extracting the
dl_ files which I think I could do, then re run the install.

Sorry its so long but hope it may give you a clue as to what I've done
Regards Jeff
 
Thank but I've seen this page. Problem because I clicked don't install or
ignore or similar box when it couldn't find trhe .dll files, when I try to
reinstall it doesn't ask for them anymore. the blue line trtavells across the
installer dialog box till it reaches the same point as it started to ask for
the .dll files then just says complete. In any case the .dll files were their
as well as the .dl_ files. When I directed them to the .dll files the can't
find dialog box kept reappearing. I can only imagine the .dll were corrupt.

If it doesn't ask for them any more I can't install them even if I extract
from the .dl_ files. Because it doesn't ask for them any more I don't know
which ones to extract, there were loads I seem to remember.

Thanks anyway

Jeff T

Russ Valentine said:
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132

--
Russ Valentine
[MVP-Outlook]
Jeff T said:
Hi
I had the fax installed and used it once, then sometime ago did something
silly & ended up removing? OE IE and other items. I hunted around and
managed
to get it all reinstalled without loosing anything. Last night I tried to
use
the Fax again it wasn't in the printer folder and the Start progs .... Fax
was empty.

I tried using add and remove to reinstall. This started but it couldn't
find
some .dll s though they were available in uncompressed form eg .dll not
just
.dl_ I tried directing the install wizard to the location of the .dll with
no
success it still said not found or similar. Foolishly thinking perhaps it
doesn't need this, (idiot I am) I clicked on continue or similar and ended
up
doing the same for a lot of other files. Obviously it didn't install. Now
if
I run the add and remove the fax item still isn't ticked, if I try to
install
it the install programme runs to the point where it couldn't find the dll
file then says complete. If I have the printer folder open in the
background
during install, the fax folder appears then dissappears.

I've read the post which says about the hotfix but can't make head nor
tail
of it.

Is there something I can delete then try reinstalling after extracting
the
dl_ files which I think I could do, then re run the install.

Sorry its so long but hope it may give you a clue as to what I've done
Regards Jeff
Click to expand...
Click to expand...
 
This problem appears to occur because the security data base is corrupted as
documented here:

http://support.microsoft.com/kb/884018/EN-US/
You cannot add a Windows component in Windows XP

You can either:

1. Get the hotfix mentioned in the KB article and install it. Microsoft
usually waives any charges for support calls to get supported hotfixes
listed in Knowledge Base articles.

2. Try this procedure using the Esentutl.exe utility mentioned in the KB
article to recover from security database corruption:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software

Note that Microsoft does NOT recommend that you use the Esentutl.exe utility
and would prefer you try the hotfix.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Jeff T said:
Thank but I've seen this page. Problem because I clicked don't install or
ignore or similar box when it couldn't find trhe .dll files, when I try to
reinstall it doesn't ask for them anymore. the blue line trtavells across the
installer dialog box till it reaches the same point as it started to ask for
the .dll files then just says complete. In any case the .dll files were their
as well as the .dl_ files. When I directed them to the .dll files the can't
find dialog box kept reappearing. I can only imagine the .dll were corrupt.

If it doesn't ask for them any more I can't install them even if I extract
from the .dl_ files. Because it doesn't ask for them any more I don't know
which ones to extract, there were loads I seem to remember.

Thanks anyway

Jeff T

Russ Valentine said:
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132

--
Russ Valentine
[MVP-Outlook]
Jeff T said:
Hi
I had the fax installed and used it once, then sometime ago did something
silly & ended up removing? OE IE and other items. I hunted around and
managed
to get it all reinstalled without loosing anything. Last night I tried to
use
the Fax again it wasn't in the printer folder and the Start progs .... Fax
was empty.

I tried using add and remove to reinstall. This started but it couldn't
find
some .dll s though they were available in uncompressed form eg .dll not
just
.dl_ I tried directing the install wizard to the location of the .dll with
no
success it still said not found or similar. Foolishly thinking perhaps it
doesn't need this, (idiot I am) I clicked on continue or similar and ended
up
doing the same for a lot of other files. Obviously it didn't install. Now
if
I run the add and remove the fax item still isn't ticked, if I try to
install
it the install programme runs to the point where it couldn't find the dll
file then says complete. If I have the printer folder open in the
background
during install, the fax folder appears then dissappears.

I've read the post which says about the hotfix but can't make head nor
tail
of it.

Is there something I can delete then try reinstalling after extracting
the
dl_ files which I think I could do, then re run the install.

Sorry its so long but hope it may give you a clue as to what I've done
Regards Jeff
Click to expand...
Click to expand...
Click to expand...
 
Hal Hostetler said:
This problem appears to occur because the security data base is corrupted as
documented here:

http://support.microsoft.com/kb/884018/EN-US/
You cannot add a Windows component in Windows XP

You can either:

1. Get the hotfix mentioned in the KB article and install it. Microsoft
usually waives any charges for support calls to get supported hotfixes
listed in Knowledge Base articles.

2. Try this procedure using the Esentutl.exe utility mentioned in the KB
article to recover from security database corruption:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software

Note that Microsoft does NOT recommend that you use the Esentutl.exe utility
and would prefer you try the hotfix.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Jeff T said:
Thank but I've seen this page. Problem because I clicked don't install or
ignore or similar box when it couldn't find trhe .dll files, when I try to
reinstall it doesn't ask for them anymore. the blue line trtavells across the
installer dialog box till it reaches the same point as it started to ask for
the .dll files then just says complete. In any case the .dll files were their
as well as the .dl_ files. When I directed them to the .dll files the can't
find dialog box kept reappearing. I can only imagine the .dll were corrupt.

If it doesn't ask for them any more I can't install them even if I extract
from the .dl_ files. Because it doesn't ask for them any more I don't know
which ones to extract, there were loads I seem to remember.

Thanks anyway

Jeff T

Russ Valentine said:
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132

--
Russ Valentine
[MVP-Outlook]
Hi
I had the fax installed and used it once, then sometime ago did something
silly & ended up removing? OE IE and other items. I hunted around and
managed
to get it all reinstalled without loosing anything. Last night I tried to
use
the Fax again it wasn't in the printer folder and the Start progs .... Fax
was empty.

I tried using add and remove to reinstall. This started but it couldn't
find
some .dll s though they were available in uncompressed form eg .dll not
just
.dl_ I tried directing the install wizard to the location of the .dll with
no
success it still said not found or similar. Foolishly thinking perhaps it
doesn't need this, (idiot I am) I clicked on continue or similar and ended
up
doing the same for a lot of other files. Obviously it didn't install. Now
if
I run the add and remove the fax item still isn't ticked, if I try to
install
it the install programme runs to the point where it couldn't find the dll
file then says complete. If I have the printer folder open in the
background
during install, the fax folder appears then dissappears.

I've read the post which says about the hotfix but can't make head nor
tail
of it.

Is there something I can delete then try reinstalling after extracting
the
dl_ files which I think I could do, then re run the install.

Sorry its so long but hope it may give you a clue as to what I've done
Regards Jeff
Click to expand...
Click to expand...
Click to expand...
 
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