Can't receive a fax

  • Thread starter Thread starter JBL
  • Start date Start date
J

JBL

I have reinstalled fax consol and I can'r get it to receive a fax. It worked
last football season but not anyomre.

Specs:

Win Xp Pro SP 3
HSP56 MR (VIA) fax modem
connected directly to wall jack. (phone pluged into same line works fine,
getting dial tone)

Only information I put in is name as "JBL"
I have it set up as manual receive. TSID and CSID are both set to "Fax"
Have faxes are set to save to a folder.

I only receive one fax a week and the person calls first. I let ring once
and hit "answer phone" button.
Get dialog box that phone was answered and receiving fax but it doesn't show
senders phone #.
After about 50 sec I get a message Saying: "An error occured while receiving
a fax"

In the event viewer properties box it says:

Date 9/18/2008
Source: Microsoft Fax
Time: 10:17
Category: inbound
type: error
Event ID: 32092
Computer AMD16

Description: The fax service failed to receive a fax. From. Caller ID. To:
fax Pages 0 Device name HSP56 MR (VIA)

FOr more information see help and Support Center at
go.microsoft.com/fwlink/events.asp.

I sent a fax to my cell phone and got high pitched sounds. It sounds like
the send is working.

ANy help would be appreciated

Thanks

Joe
 
JBL said:
I have reinstalled fax consol and I can'r get it to receive a fax. It worked
last football season but not anyomre.

Specs:

Win Xp Pro SP 3
HSP56 MR (VIA) fax modem
connected directly to wall jack. (phone pluged into same line works fine,
getting dial tone)

Only information I put in is name as "JBL"
I have it set up as manual receive. TSID and CSID are both set to "Fax"
Have faxes are set to save to a folder.

I only receive one fax a week and the person calls first. I let ring once
and hit "answer phone" button.
Get dialog box that phone was answered and receiving fax but it doesn't show
senders phone #.
After about 50 sec I get a message Saying: "An error occured while receiving
a fax"

In the event viewer properties box it says:

Date 9/18/2008
Source: Microsoft Fax
Time: 10:17
Category: inbound
type: error
Event ID: 32092
Computer AMD16

Description: The fax service failed to receive a fax. From. Caller ID. To:
fax Pages 0 Device name HSP56 MR (VIA)

FOr more information see help and Support Center at
go.microsoft.com/fwlink/events.asp.

I sent a fax to my cell phone and got high pitched sounds. It sounds like
the send is working.

ANy help would be appreciated

Thanks

Joe
Click to expand...

Did you get it to work? I have a similar problem. I can send FAXes,
but I cannot receive. I also run WinXP Pro/SP3. The modem is a
U.S. Robotics 56K Voice INT PnP modem. It can send on line 2,
and my MFC printer/fax on line 1 can receive it. But when I try to
send from my MFC printer/fax on line 1, line 2 (the recipient line) rings
and I click the receive button in the FAX Console and I can hear signal
tones on the line 2, but it's like the modem can't hear anything. Are
there separate drivers for send and receive?

*TimDaniels*
 
Timothy Daniels said:
Did you get it to work? I have a similar problem. I can send FAXes,
but I cannot receive. I also run WinXP Pro/SP3. The modem is a
U.S. Robotics 56K Voice INT PnP modem. It can send on line 2,
and my MFC printer/fax on line 1 can receive it. But when I try to
send from my MFC printer/fax on line 1, line 2 (the recipient line) rings
and I click the receive button in the FAX Console and I can hear signal
tones on the line 2, but it's like the modem can't hear anything. Are
there separate drivers for send and receive?

*TimDaniels*
Click to expand...


I went into the list of services
(Start | Settings | Control Panel | Administrative Tools | Services) and
started up the Telephony service. Now I can receive FAXes through
my WinXP Pro FAX Console.

*TimDaniels*
 
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