Can't print Chinese from WinXP

  • Thread starter Thread starter Dawn
  • Start date Start date
D

Dawn

Hello. I have a user who could print documents containing
Chinese characters without a problem from her Win2000
workstation. We did a sitewide upgrade to XP Pro and now
she can't print the Chinese documents.
The printer error is

ERROR: undefined
OFFENDING COMMAND: CMAP-WinCharSetFFFF-H
STACK:

I have tried PCL and PS print drivers, and printing it on
bothe HP and Canon printers, so I don't think it's the
printers/drivers. The documents still print just fine from
Win2000 machines, so they are not corrupt.

Any suggestions what else I can try other than formatting
her machine and taking her back down to Win2000?

Thanks!
 
Have you installed the chinese font set in the local
computer, Just a thought. Control Panel, Regional and
Language Options, Languages tab - Install files for East
Asian languages check box, Will require the Windows XP
Disk.
 
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