Can't open pictures

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Guest

I'm having trouble opening pictures (jpg's) using my Windows Explorer. One of
two things happens.

The first problem is that I tried to open some pictures from a CD that
contains a couple of dozen jpg's. Explorer showed only four jpg's on the
drive and I can successfully open those. (I have been able to open all of the
jpg's on my laptop from work with no problem.) So, how do I fix this so that
Explorer will show all of the jpg's? Also, in the past when I've tried to
load pics onto a CD to burn, only a handful of them will go. Do I need to
change my memory or update s/w?

The second problem starts when I try to open a jpg from a CD (usually by
double-clicking the item). When I do this, Explorer "searches" for the item
but then reports "No preview available" and the jpg will not open. Again, is
this a memory shortage?

Thanks for any help. Please reply to "(e-mail address removed)."
 
Hello Scott,

For the first issue, are you sure there are a couple of dozen jpgs on the
CD? If you open it in Explorer and it shows only 4, then that's all it
sees. You noted you had a problem burning CDs, is it possible that only 4
images got burned to that CD? Also, what happens when you take that CD to
another computer? Are only 4 images seen by Windows? Also, try opening a
command prompt in Windows and then doing a "dir" on the CD drive. How many
jpgs does it show as being on the CD?

For the second issue, where did you get the images that are burned to that
CD? If you have AOL and got them via that service, you might need to turn
off the option to compress graphics. If not, what happens when you copy
that picture to the hard drive and then try to dbl-click it? Does it open
or same error message?

Could be a memory shortage but not likely if you're not running many other
programs and the jpg you're trying to open is not too large. But it could
be a resource issue or a dirty system. You should always make sure you have
the latest Windows updates, run anti-virus scans and spyware scans, and
defrag your drive every now and then.

Thanks,
Gregg Rivers [MSFT]

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