Can't open Outlook 03. No folder, no server.

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Guest

On 7/1, Dave H asked about same problem. Milly S replied, "Control
Panel->Mail Icon-> remove Exchange account". I'm using Windows XP v5.1. I
went Start->Control Panel->User Accounts (no Mail Icon yet)->(pick a Control
Panel icon) Mail Icon. I then got Mail Setup - Outlook w/ E-mail accounts,
Data Files, and Profiles. I go to accounts to remove exchange and I get
E-mail Accounts Wizard. I select E-mail->view or change and get POP/SMTP. If
I go w/ Directory->view, I get Outlook Address MAPI. So apparently I'm not
following the right path.
 
First of all, do you get an error specifically mentioning an Exchange
Server? Second, "no folder" can indicate the lack of a Data file. What do
you see when you click the "Data Files" button in 'Control Panel|Mail'?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
 
This is the message: "Cannot start MS Office Outlook. Unable to open the
Outlook window. The set of folders could not be opened. The server is not
available. Contact your administrator if this condition persists." And it
does.

And as for Control /Mail, "Outlook Data Files - Outlook" dialogue box comes
up naming: Archive Folders w/ Filename, "C:\Doc and Settings..." and second
line is Personal Folders w/ Filename, "C:\Doc & Set. Then there's buttons on
right side of box labeled: Tell Me More..., Settings..., Open Folder...,
Add..., Remove..., and Close.
 
OK, that means you do NOT have an Exchange Server account to remove and the
error message probably has to do with the Data file either being damaged or
not located where Outlook is looking for it. Under 'Control
Panel|Mail|E-mail Accounts|View or Change...', what's shown in the "Deliver
new e-mail to the following location" window? Under 'Control
Panel|Mail|Data files', select the "Personal Folders" entry and click the
"Open Folder" button; is the Personal Folders file located in this folder?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP- Print /Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
 
Under "Deliver new e-mail..." is Personal Folders.

Then after hitting "Open Folder", there is no Personal Folders here. Just
"archive Data File, extend DAT file, and Outlook Data File."

PythonSea
 
"Outlook Data File" is probably the Personal Folders file. The first thing
to try is checking/repairing it with the Inbox Repair Tool. This article
will also tell you how to create a new Personal Folders file:

http://support.microsoft.com/kb/287497/en-us
How to use the Inbox Repair Tools to recover e-mail messages in Outlook 2002
and Outlook 2003

You might also have a damaged Outlook profile. This article will help you
create a new one:

http://support.microsoft.com/kb/829918/en-us
How to create a new e-mail profile in Outlook 2003

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
 
I tried the Inbox repair. It took a bit but I thought I got the path & file.
I typed, "C:\Documents...\Monte... ...\Outlook but got the Message: the file
c:\... does not exist. Type a valid filename." I then tagged \Outlook.pst &
got the same message. I haven't tried creating a new Personal Folders yet.
Just wanted to let you know I was still going.

Thanks, Python
 
Also, I've run a search for *.pst and it will bring up Outlook with "C:\..."
There is no pst in the path/file name. I tried adding it but to no avail.

And I did create a new Personal Folder, no problem. I just a little nervous
about syncing my Palm & Franklin Covey Software w/ the new Personal. So I'll
wait until I get a bit more input. Thanks,

Python
 
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