Can't open or save files

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Guest

I'm not sure exactly at what point this started (if it was after installing
software or if it just happened on its own for some reason), but other than
using Windows Explorer, I cannot open or save a file.
If I am in Word or Photoshop or any other program, as soon as I attempt to
open or save something, the window comes up which should let me choose the
folder I want to open something from or save something to (it's defaulted at
the normal "Documents" folder), the program I'm using locks up.

Like I said, I can access all the folders seemingly OK through Win.
Explorer, it's just when I'm trying to access/save files through other
programs that it freezes.

I don't know if it's the folder itself, or something in the folder (I've had
the computer less than 2 weeks, and the problem arose about a week ago, so
I've barely got anything actually IN the folder yet), maybe a setting that's
wrong, or could it be a conflicting program? I have no idea!

The only error message I've ever recieved in all the times it's frozen was
once it said "Windows shell common DLL is not responding"... all the other
times there seemed to be no feedback as to what was going wrong.

If the information helps, I'm running Vista Home Premium edition... if any
other info about the computer is needed to analyze the situation, please let
me know and I'll gladly supply it.

Any input would be GREATLY appreciated!
 
Hey-

I have the same problem! Did you find a solution? I have a couple of
theories based on other stuff I read on the web: First, it has something to
do with HP's publish-to-web. If you have that--uninstall. It will help, but
not completely solve the problem (you will still have the problem
occassionally--especially with the my documents folder) Second it has
something to do with the Icons--its trying to load a certain type of
real-time Icon and failing--not sure which one. Anyway, hope this helps and
please let me know if you find a solution. I lost a lot of work today, b/c I
was not able to save my word doc.
 
Hi
I'm having a similar problem i got windows vista with a new computer so
nothing else on it and it has been fine but just now it will not open a word
file at all it just says not responding,
did you get any advice?
 
chele said:
Hi
I'm having a similar problem i got windows vista with a new computer so
nothing else on it and it has been fine but just now it will not open a
word
file at all it just says not responding,
did you get any advice?
Click to expand...

If it had been working and this was a sudden change have you tried a System
Restore to a point with things worked?
 
hey, it happened to me too, same situation only that i can't open my excel
file previously saved in xp it was fine at start. i also tried system restore
but it doesn't work there's also problem with system restore, when system
restart there's this message "unexpected error occur can't complete system
restore setting not changed".. this really giving me headache problem happen
in files that i use the most.. help...
 
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