Can't Open .msi Files

[AJ Ward]

Hi All...

Recently, I've been trying to install a couple of programs on my W2K Pro
machine, but the installations have failed with a "Cannot Open The Device or
File Specified" error. The file in each case is a .msi file.
I've tried installing from the CD and by copying the files to the hard disk
and installing from there, but no luck.
I'm thinking this may be a glitch in the windows installer, but how can I
tell and how might I fix the problem?

Thanks for any advice!

Amanda

 

[Tim Newton [MSFT]]

Hi AJ,

You can get this behavior for several reasons. Here is a link to an article
that talks about this in relation to Office programs, but it still applies
to other MSI files too:

324906 Cannot Start an Office Program After You Install Service Pack 3 (SP3)
http://support.microsoft.com/?id=324906

--
Tim Newton [MSFT]
(e-mail address removed)

Search our Knowledge Base at http://support.microsoft.com/directory
Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp
See the Windows NT Homepage at http://www.microsoft.com/ntserver/

NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!

This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose. The views and opinions
expressed in this newsgroup posting are mine and do not necessarily express
or reflect the views and / or opinions of Microsoft.

 

[AJ Ward]

Thanks for the ideas Tim, but none of them seem to work!>

Here is the error message I'm getting:

"The system cannot open the device or file specified"

Then, after giving up and clicking the cancel button...

"Internal Error 2755. 110, C:\NortonPF\NPF\NPF.MSI.

This happens whether I try to install from CD or copy the files to the hard
disk (as above). It isn't just this particular installation either... I
can't install a Logitech camera driver or make changes to my Office 2000
installation.
I can click on, and run, the .MSI file... that starts the installation
program, which then gives me the "The system cannot......" error again.
I have all the Microsoft "recommended and critical" updates installed. I'm
just at a loss to figure out what is happening here.

Amanda

Hi AJ,

You can get this behavior for several reasons. Here is a link to an article
that talks about this in relation to Office programs, but it still applies
to other MSI files too:

324906 Cannot Start an Office Program After You Install Service Pack 3 (SP3)
http://support.microsoft.com/?id=324906

--
Tim Newton [MSFT]
(e-mail address removed)

Search our Knowledge Base at http://support.microsoft.com/directory
Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp
See the Windows NT Homepage at http://www.microsoft.com/ntserver/

NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!

This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose. The views and opinions
expressed in this newsgroup posting are mine and do not necessarily express
or reflect the views and / or opinions of Microsoft.

Hi All...

Recently, I've been trying to install a couple of programs on my W2K Pro
machine, but the installations have failed with a "Cannot Open The

Device

or
File Specified" error. The file in each case is a .msi file.
I've tried installing from the CD and by copying the files to the hard disk
and installing from there, but no luck.
I'm thinking this may be a glitch in the windows installer, but how can I
tell and how might I fix the problem?

Thanks for any advice!

Amanda