Can't Open Error

  • Thread starter Thread starter Guest
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Guest

I have an error message that is popping up when I try and open an email that
is coming from a user that is using a digital id. The error message says
"CAn't open this item. Your digital id cannot be found on the underlying
security system." Please advise on how to get around this issue.
Thanks.
 
nazzoli said:
I have an error message that is popping up when I try and open an
email that is coming from a user that is using a digital id. The
error message says "CAn't open this item. Your digital id cannot be
found on the underlying security system." Please advise on how to
get around this issue.
Click to expand...

Is this message encrypted?
 
nazzoli said:
Yes it is.
Click to expand...

Unless you have a certificate, there's no way you'll be able to decrypt it.
In fact, I have no idea how they could have sent you an encrypted message
without you having given them a public key to use.
 
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