Can't open e-mail. It Freezes ...I have Office Enterprises 2007

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  • Start date Start date
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Guest

A few days back I downloaded Office Enterprises 2007. Every thing went O.K..
Had e-mail for a couple of days. Now when I go into my e-mail (I can't) as
it freezes up. Can't open e-mail messages , or send. My Internet Explorer
works fine ,
so I do have excess to the internet. What is wrong ???? I do have dial-up ,
but this should not make my e-mail freeze up.

May I add....I was able to open a message or two , but it took so long , and
think I was luckey at the time for whatever reasons. !!!HELP!!!
 
Did you already get the Outlook Performance Update? If not, I'd start
with that.
Then I would see whether you can use Outlook fine by opening it in safe
mode (Start, Run, "outlook /safe"). If that works, go into Tools, Trust
Center, Add-Ins and disable every non-Outlook 2007 add-in. See if that
solves your problem.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed
 
Install the Outlook Performance Update. You can also check the following:

Instant messenger. The fix is to disable the link to Instant Messenger on
Outlook's Tools, Options, Other tab.
Network connectivity issues when you are using mapped network drives,
including slow networks or inaccessible mapped drives. The fix is to uncheck
the box for the dialog to always ask whether to open/save the attachments or
disable mapped drives.
Alternative input support in Office 2003. This allows you to use speech or
handwriting instead of typing. Disable alternative input following
instructions in How to turn off the speech recognition and the handwriting
recognition features in Office 2003:
http://support.microsoft.com/?kbid=823586

Other options are to archive, run disk checking tools like chkdsk, scandisk
and defrag. There is also the option of running detect and repair from the
help menu. If a PST is in use, run the inbox repair tool. Another step to try
is close Outlook, delete or rename the frmcache.dat, outcmd.dat, and .srs
files. Open Outlook which will then recreate them. If there is a desktop
search program installed, get rid of it.

The above should get you started. Of course, only perform one step at a time
and then test Outlook.
 
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