can't open address book

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

dear all

when i create e-mail and click To button always appear message :
"the address list could not be displayed. the contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions.

but if i open contact folder, the addresses is appear.
someone please help me....

tanx
deny
 
You first.
Provide your Outlook version and the steps that caused the Outlook Address
Book to lose its connection to your Contacts Folder. There is more to this
story. This cannot happen all by itself, but we cannot help when you leave
out vital information.
--
Russ Valentine
[MVP-Outlook]
deny said:
dear all,

when i create e-mail and click To button always appear message :
"the address list could not be displayed. the contacts folder associated
Click to expand...
with this address list could not be opened; it may have been moved or
deleted, or you do not have permissions. "
 
i'm using outlook2003 on winxp prior to outlook2000 on win98. after setup xp and outlook2003 i've copy the old pst file to replace the new one and all contact list is appear, the problem turn up when i compose e-mail and i want to add contact to send my e-mail

thanks b4 for your assistance
deny...
 
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or OS. Use the following steps to reset the connection.
Note that in some instances you may actually have to remove the Outlook
Address Book completely from your Profile, close Outlook, and then re-add it
before you can get it to work.

Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB. Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making these
changes.




--
Russ Valentine
[MVP-Outlook]
deny said:
i'm using outlook2003 on winxp prior to outlook2000 on win98. after setup
Click to expand...
xp and outlook2003 i've copy the old pst file to replace the new one and all
contact list is appear, the problem turn up when i compose e-mail and i want
to add contact to send my e-mail.
 
Back
Top