cant logon to windows messenger in windows xp

  • Thread starter Thread starter lesleygwen
  • Start date Start date
L

lesleygwen

since i installed service pack 2 i continuosly receive an
error message when trying to logon...either the service
is not available or not connected to the internet yet i
can access all other internet sites - pls help...thanks
 
Greetings,

Here are some suggestions you should check/try if you haven't already:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf to
something smaller (under 10-12 characters), then try signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.
 
hi, thanks for the response...i have tried all your
suggestions and completed all the corrections except that
i cannot get in to change the password the site does not
load. i still cannot get into messenger...i have been
told that messenger could be overloaded or the site could
be down but this cannot be for days on end. what else do
you suggest as i desperately need to chat tonight...we
managed to logon last weekend after we had loaded service
pack 2 but since then have been experiencing this
problem. Pls help thanks
-----Original Message-----
Greetings,

Here are some suggestions you should check/try if you haven't already:

1. The date on your computer needs to be set properly --
Click to expand...
double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify
Click to expand...
that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @
Click to expand...
http://memberservicesnet.passport.com/memberservice.srf to
something smaller (under 10-12 characters), then try signing in again.
4. If you use a firewall (like ZoneAlarm, Norton
Click to expand...
Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access
Click to expand...
the Internet, especially since you
upgraded. You may need to re/add Messenger to the
Click to expand...
allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still
Click to expand...
may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a
Click to expand...
problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet
Click to expand...
Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button,
Click to expand...
and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet
Click to expand...
Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the
Click to expand...
Security section, and verify that "Check
for server certificate revocation" is unchecked. Also
Click to expand...
verify that 'Use SSL 2.0' and Use SSL
 
Your problem may be the Firewall associated with SP2. Have you checked to
make sure that Messenger is on the 'Allow" list? Do you know how to do
this?? If not repost and someone will lead you thru the process.

Joel
 
Hi,

The firewall in SP2 blocks incoming connections only, Messenger (to login and just use the
service) makes outgoing connections exclusively, the firewall won't cause a problem
regardless if Messenger has any rights at all.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.
 
we tried what jonathen said and it still did not work...
jonathen can you assist as we are going truly mad...
thanks...
-----Original Message-----
Hi,

The firewall in SP2 blocks incoming connections only,
Click to expand...
Messenger (to login and just use the
 
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