can't log on as administrator

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Guest

I cannot log on as administator anymore, only as a limited user, I think it
is because I have been infected with some spyware. Everytime I boot-up there
are about 5 panes of the same website (somewhere in holland??) that
automatically start up. When I go into user accts, the only acct that shows
up is the limited use acct , does not show administrator. Even when I try to
log in at the start up screen, it does not recognise passwords. If I go into
safe mode, I can log on as administrator, do everything I need to, but as
soon as I go back to normal mode it only sees the limited acct. What can I do
in safe mode to help.
 
Ron said:
I cannot log on as administator anymore, only as a limited user, I
think it is because I have been infected with some spyware.
Everytime I boot-up there are about 5 panes of the same website
(somewhere in holland??) that automatically start up. When I go
into user accts, the only acct that shows up is the limited use
acct , does not show administrator. Even when I try to log in at
the start up screen, it does not recognise passwords. If I go into
safe mode, I can log on as administrator, do everything I need to,
but as soon as I go back to normal mode it only sees the limited
acct. What can I do in safe mode to help.
Click to expand...

Windows XP what? Home, Professional, Media Center, x64, Tablet PC Edition?

Have you tried getting rid of the malware? If so - what have you done?
 
I am running xp home. I havn't been able to download any spyware or virus
scan because of the admin. rights problem. And in safe mode I can't get on
the internet, I don't know if that is the way it is supposed to be?
 
Ron said:
I cannot log on as administator anymore, only as a limited user, I
think it is because I have been infected with some spyware.
Everytime I boot-up there are about 5 panes of the same website
(somewhere in holland??) that automatically start up. When I go
into user accts, the only acct that shows up is the limited use
acct , does not show administrator. Even when I try to log in at
the start up screen, it does not recognise passwords. If I go into
safe mode, I can log on as administrator, do everything I need to,
but as soon as I go back to normal mode it only sees the limited
acct. What can I do in safe mode to help.
Click to expand...
Windows XP what? Home, Professional, Media Center, x64, Tablet PC
Edition?

Have you tried getting rid of the malware? If so - what have you
done?
Click to expand...
I am running xp home. I havn't been able to download any spyware or
virus scan because of the admin. rights problem. And in safe mode I
can't get on the internet, I don't know if that is the way it is
supposed to be?
Click to expand...

Tried 'Safe Mode with Networking'?
Also - when you log in as administrator in Safe Mode - have you changed the
password on the other account and made it an administrator?
 
--
Ron Wiebe


Shenan Stanley said:
Tried 'Safe Mode with Networking'?
Also - when you log in as administrator in Safe Mode - have you changed the
password on the other account and made it an administrator?
Click to expand...
I have not tried safemode with networking yet. But I have changed the user
acct to admin. privelages, but as soon as I go back, it just won't see the
changes.
 
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