can't log in

  • Thread starter Thread starter debintexas
  • Start date Start date
D

debintexas

When I try to get new email, it asked me for my password. It doesn't accept
it though. I can log in via yahoo.com.
Any ideas?
error message:
Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
Server Response: '-ERR popgate argument(s) missing.', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC91
 
Go to Tools, Accounts, select that mail account, Properties, Servers.
Make sure that "Log on using Secure Password Authentication" is not enabled.
 
The only other possibility is interference from an antivirus program.
Which antivirus are you running? Some of them cause problems with
Windows Mail over time. As a minimum, email scanning in the antivirus
should be turned off, although that may not be sufficient to eliminate all
bad effects. In a worst case scenario, your antivirus may need to be
uninstalled/reinstalled or replaced.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

As a possible temporary fix, delete that corrupted mail account,
restart Windows Mail, then recreate the account.

If still no improvement, consider upgrading to Windows Live Mail,
because it is less prone to suffering bad effects from overly intrusive
antivirus programs: http://download.live.com/wlmail
 
I use McAfee.

Gary VanderMolen said:
The only other possibility is interference from an antivirus program.
Which antivirus are you running? Some of them cause problems with
Windows Mail over time. As a minimum, email scanning in the antivirus
should be turned off, although that may not be sufficient to eliminate all
bad effects. In a worst case scenario, your antivirus may need to be
uninstalled/reinstalled or replaced.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

As a possible temporary fix, delete that corrupted mail account,
restart Windows Mail, then recreate the account.

If still no improvement, consider upgrading to Windows Live Mail,
because it is less prone to suffering bad effects from overly intrusive
antivirus programs: http://download.live.com/wlmail

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP program: http://mvp.support.microsoft.com



.
Click to expand...
 
McAfee antivirus is among the top three troublemakers for Windows Mail.
But before we explore that angle, let me ask you some questions about
the mail account. Is the account a free one with the email address ending
in @yahoo.com, or is it one that is partnered through your ISP, and the
address part after the @ symbol represents your ISP (AT&T)?

Has this account worked previously in Windows Mail?
 
McAfee antivirus is among the top three troublemakers for Windows Mail.
But before we explore that angle, let me ask you some questions about
the mail account. Is the account a free one with the email address ending
in @yahoo.com, or is it one that is partnered through your ISP, and the
address part after the @ symbol represents your ISP (AT&T)?

Has this account worked previously in Windows Mail?

---------------------------------

Gary the OP was here 5 days ago with the post that I add below, as you will
see it is AT&T, and she said it was working after making changes.

Sure looks like McAfee to me too.
--
Regards Steve.


this worked. Thanks!

mac said:
debintexas said:
I haven't been able to send since yesterday. Here is my errror message
The connection to the server has failed. Subject ' ', Account:
'pop.att.yahoo.com', Server: 'smtp.att.yahoo.com', Protocol: SMTP,
Port:
25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

now what?
Click to expand...

Go to tools menu>accounts>select your att account>Properties>Advanced Tab
Make the following changes:

1. Change the SMTP port to 465 and check the option labeled Use an
encrypted
connection (SSL).

2. Change the POP3 port to 995 and check the option labeled Use an
encrypted
connection (SSL).

Then Apply>OK.

Remove any unsent mail from the Outbox and try to send another one.

Post any error message that you get.


--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/
http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx
Click to expand...
Click to expand...
 
Thanks.
Wonder why she said it was working 5 days ago, yet she is still posting today.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP program: http://mvp.support.microsoft.com


mac said:
McAfee antivirus is among the top three troublemakers for Windows Mail.
But before we explore that angle, let me ask you some questions about
the mail account. Is the account a free one with the email address ending
in @yahoo.com, or is it one that is partnered through your ISP, and the
address part after the @ symbol represents your ISP (AT&T)?

Has this account worked previously in Windows Mail?

---------------------------------

Gary the OP was here 5 days ago with the post that I add below, as you will
see it is AT&T, and she said it was working after making changes.

Sure looks like McAfee to me too.
--
Regards Steve.


this worked. Thanks!

mac said:
I haven't been able to send since yesterday. Here is my errror message
The connection to the server has failed. Subject ' ', Account:
'pop.att.yahoo.com', Server: 'smtp.att.yahoo.com', Protocol: SMTP,
Port:
25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

now what?

Go to tools menu>accounts>select your att account>Properties>Advanced Tab
Make the following changes:

1. Change the SMTP port to 465 and check the option labeled Use an
encrypted
connection (SSL).

2. Change the POP3 port to 995 and check the option labeled Use an
encrypted
connection (SSL).

Then Apply>OK.

Remove any unsent mail from the Outbox and try to send another one.

Post any error message that you get.


--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/
http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx
Click to expand...
Click to expand...
Click to expand...
 
mac,
I have had a couple of problems lately. The first time, I could not rec.
mail. You did help me with that issue. Now I am having problems logging in.

mac said:
McAfee antivirus is among the top three troublemakers for Windows Mail.
But before we explore that angle, let me ask you some questions about
the mail account. Is the account a free one with the email address ending
in @yahoo.com, or is it one that is partnered through your ISP, and the
address part after the @ symbol represents your ISP (AT&T)?

Has this account worked previously in Windows Mail?

---------------------------------

Gary the OP was here 5 days ago with the post that I add below, as you will
see it is AT&T, and she said it was working after making changes.

Sure looks like McAfee to me too.
--
Regards Steve.


this worked. Thanks!

mac said:
I haven't been able to send since yesterday. Here is my errror message
The connection to the server has failed. Subject ' ', Account:
'pop.att.yahoo.com', Server: 'smtp.att.yahoo.com', Protocol: SMTP,
Port:
25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

now what?

Go to tools menu>accounts>select your att account>Properties>Advanced Tab
Make the following changes:

1. Change the SMTP port to 465 and check the option labeled Use an
encrypted
connection (SSL).

2. Change the POP3 port to 995 and check the option labeled Use an
encrypted
connection (SSL).

Then Apply>OK.

Remove any unsent mail from the Outbox and try to send another one.

Post any error message that you get.


--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/
http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx
Click to expand...
Click to expand...

.
Click to expand...
 
Gary,
It's a new problem. :)

Gary VanderMolen said:
Thanks.
Wonder why she said it was working 5 days ago, yet she is still posting today.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP program: http://mvp.support.microsoft.com


mac said:
McAfee antivirus is among the top three troublemakers for Windows Mail.
But before we explore that angle, let me ask you some questions about
the mail account. Is the account a free one with the email address ending
in @yahoo.com, or is it one that is partnered through your ISP, and the
address part after the @ symbol represents your ISP (AT&T)?

Has this account worked previously in Windows Mail?

---------------------------------

Gary the OP was here 5 days ago with the post that I add below, as you will
see it is AT&T, and she said it was working after making changes.

Sure looks like McAfee to me too.
--
Regards Steve.


this worked. Thanks!

:


I haven't been able to send since yesterday. Here is my errror message
The connection to the server has failed. Subject ' ', Account:
'pop.att.yahoo.com', Server: 'smtp.att.yahoo.com', Protocol: SMTP,
Port:
25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

now what?

Go to tools menu>accounts>select your att account>Properties>Advanced Tab
Make the following changes:

1. Change the SMTP port to 465 and check the option labeled Use an
encrypted
connection (SSL).

2. Change the POP3 port to 995 and check the option labeled Use an
encrypted
connection (SSL).

Then Apply>OK.

Remove any unsent mail from the Outbox and try to send another one.

Post any error message that you get.


--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/
http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx
Click to expand...
Click to expand...
.
Click to expand...
 
Gary,
Thanks for trying to help. It is not a free acct. It is very old ending in
"wans.net". It has worked in Mail for years.
 
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