Can't install Adobe AIR/BBC iPlayer

  • Thread starter Thread starter si_aldworth
  • Start date Start date
S

si_aldworth

I have been trying to dowload programmes from the BBC iplayer site bu
first it tries to install Adobe AIR. This fails, giving a meaningles
Windows message stating that the installer has stopped working. I can'
get the Manage Attachments feature to work so I can't upload images o
the error messages. I have an administrator account.

Following instruction, I downloaded AIR directly from the Adobe sit
and found that it still wouldn't install on my account. It asks m
twice if I want to run the installation exe file but from two differen
locations which is weird. Once again I can't upload an image for som
reason but the first Open File dialogue box has:
Name: ...mon Gail_Becx\Desktop\AdobeAIRInstaller.exe
Publisher: Adobe Systems Incorporated
Type: Application
From: C:\Users\Simon Gail & Becx\Desktop\AdobeAIRI...

and the second dialogue box has:
Name: ...\Temp\Low\AIR5415.tmp\Adobe AIR Installer.exe
Publisher: Adobe Systems Incorporated
Type: Application
From: C:\Users\SIMON~1\AppData\Local\Temp\Low\...


After I select 'run' for the second time nothing happens. If I go t
Task Manager then two Adobe AIR installation processes are running bu
nothing ever happens. I manually stop the processes. The suggeste
Adobe installation log file never shows anything. If I log on as m
daughter then AIR installs perfectly! Unfortunately when I return t
the BBC iplayer website on her account then the file download fail
some sort of 'check' (a BBC/Adobe check rather than a Windows one) an
stops. If I return to the BBC site on my account then it just tries t
install AIR again!

BBC don't support their iPlayer software.

Adobe have been unable to help, though I'm not convinced they'r
actually prepared to try that hard.

I get the impression it's always someone else's problem.

Any thoughts would be very gratefully received.

Thanks,

Si
 
si_aldworth said:
I have been trying to dowload programmes from the BBC iplayer site but
first it tries to install Adobe AIR. This fails, giving a meaningless
Windows message stating that the installer has stopped working. I can't
get the Manage Attachments feature to work so I can't upload images of
the error messages. I have an administrator account.

Following instruction, I downloaded AIR directly from the Adobe site
and found that it still wouldn't install on my account. It asks me
twice if I want to run the installation exe file but from two different
locations which is weird. Once again I can't upload an image for some
reason but the first Open File dialogue box has:
Name: ...mon Gail_Becx\Desktop\AdobeAIRInstaller.exe
Publisher: Adobe Systems Incorporated
Type: Application
From: C:\Users\Simon Gail & Becx\Desktop\AdobeAIRI...

and the second dialogue box has:
Name: ...\Temp\Low\AIR5415.tmp\Adobe AIR Installer.exe
Publisher: Adobe Systems Incorporated
Type: Application
From: C:\Users\SIMON~1\AppData\Local\Temp\Low\...


After I select 'run' for the second time nothing happens. If I go to
Task Manager then two Adobe AIR installation processes are running but
nothing ever happens. I manually stop the processes. The suggested
Adobe installation log file never shows anything. If I log on as my
daughter then AIR installs perfectly! Unfortunately when I return to
the BBC iplayer website on her account then the file download fails
some sort of 'check' (a BBC/Adobe check rather than a Windows one) and
stops. If I return to the BBC site on my account then it just tries to
install AIR again!

BBC don't support their iPlayer software.

Adobe have been unable to help, though I'm not convinced they're
actually prepared to try that hard.

I get the impression it's always someone else's problem.

Any thoughts would be very gratefully received.

Thanks,

Si.
Click to expand...



Contact Adobe support??
 
Hi, Si..

Is this in 64-bit IE? Have you tried it in 32-bit IE?

See this Adobe TechNote:
http://kb2.adobe.com/cps/000/6b3af6c9.html

The key line says, "Adobe Flash Player is not supported for playback in a
64-bit browser. However, you can run Flash Player in a 32-bit browser
running on a 64-bit operating system."

While the TechNote mentions only Flash Player, if you type "64-bit air" into
that "Search Support" box, this TechNote is about the 4th hit and the entry
says:
"Oct 14, 2008 ... Adobe is working on Flash Player support for 64-bit
platforms as part of our ...
"Adobe Audition, After Effects, Adobe AIR, Adobe AIR SDK ..."

I don't know anything about AIR, but I know that Flash runs in 32-bit IE8 in
64-bit Win7, but not in 64-bit IE8.

Somebody needs to inform Adobe that we are no longer in the 20th Century.
:>(

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64
 
R. C. White said:
Hi, Si..

Is this in 64-bit IE? Have you tried it in 32-bit IE?

See this Adobe TechNote:
http://kb2.adobe.com/cps/000/6b3af6c9.html

The key line says, "Adobe Flash Player is not supported for playback in a
64-bit browser. However, you can run Flash Player in a 32-bit browser
running on a 64-bit operating system."

While the TechNote mentions only Flash Player, if you type "64-bit air"
into that "Search Support" box, this TechNote is about the 4th hit and the
entry says:
"Oct 14, 2008 ... Adobe is working on Flash Player support for 64-bit
platforms as part of our ...
"Adobe Audition, After Effects, Adobe AIR, Adobe AIR SDK ..."

I don't know anything about AIR, but I know that Flash runs in 32-bit IE8
in 64-bit Win7, but not in 64-bit IE8.

Somebody needs to inform Adobe that we are no longer in the 20th Century.
Click to expand...

.... and pass the same message to Canon and Nikon, which only provide RAW
image file decoders for 32-bit versions of Windows.
 
I have been trying to dowload programmes from the BBC iplayer site but
first it tries to install Adobe AIR. This fails, giving a meaningless
Windows message stating that the installer has stopped working. I can't
get the Manage Attachments feature to work so I can't upload images of
the error messages. I have an administrator account.

Following instruction, I downloaded AIR directly from the Adobe site
and found that it still wouldn't install on my account. It asks me
twice if I want to run the installation exe file but from two different
locations which is weird. Once again I can't upload an image for some
reason but the first Open File dialogue box has:
Name: ...mon Gail_Becx\Desktop\AdobeAIRInstaller.exe
Publisher: Adobe Systems Incorporated
Type: Application
From: C:\Users\Simon Gail & Becx\Desktop\AdobeAIRI...

and the second dialogue box has:
Name: ...\Temp\Low\AIR5415.tmp\Adobe AIR Installer.exe
Publisher: Adobe Systems Incorporated
Type: Application
From: C:\Users\SIMON~1\AppData\Local\Temp\Low\...


After I select 'run' for the second time nothing happens. If I go to
Task Manager then two Adobe AIR installation processes are running but
nothing ever happens. I manually stop the processes. The suggested
Adobe installation log file never shows anything. If I log on as my
daughter then AIR installs perfectly! Unfortunately when I return to
the BBC iplayer website on her account then the file download fails
some sort of 'check' (a BBC/Adobe check rather than a Windows one) and
stops. If I return to the BBC site on my account then it just tries to
install AIR again!

BBC don't support their iPlayer software.

Adobe have been unable to help, though I'm not convinced they're
actually prepared to try that hard.

I get the impression it's always someone else's problem.

Any thoughts would be very gratefully received.

Thanks,

Si.
Click to expand...

Start , search , delete all files with "Adobe Air" .
 
Richard said:
"si_aldworth" (e-mail address removed) wrote in message

I have been trying to dowload programmes from the BBC iplayer sit
but
first it tries to install Adobe AIR. This fails, giving a meaningless
Windows message stating that the installer has stopped working.
can't
get the Manage Attachments feature to work so I can't upload image
of
the error messages. I have an administrator account.

Following instruction, I downloaded AIR directly from the Adobe site
and found that it still wouldn't install on my account. It asks me
twice if I want to run the installation exe file but from tw
different
locations which is weird. Once again I can't upload an image for some
reason but the first Open File dialogue box has:
Name: ...mon Gail_Becx\Desktop\AdobeAIRInstaller.exe
Publisher: Adobe Systems Incorporated
Type: Application
From: C:\Users\Simon Gail & Becx\Desktop\AdobeAIRI...

and the second dialogue box has:
Name: ...\Temp\Low\AIR5415.tmp\Adobe AIR Installer.exe
Publisher: Adobe Systems Incorporated
Type: Application
From: C:\Users\SIMON~1\AppData\Local\Temp\Low\...


After I select 'run' for the second time nothing happens. If I go to
Task Manager then two Adobe AIR installation processes are runnin
but
nothing ever happens. I manually stop the processes. The suggested
Adobe installation log file never shows anything. If I log on as my
daughter then AIR installs perfectly! Unfortunately when I return to
the BBC iplayer website on her account then the file download fails
some sort of 'check' (a BBC/Adobe check rather than a Windows one
and
stops. If I return to the BBC site on my account then it just trie
to
install AIR again!

BBC don't support their iPlayer software.

Adobe have been unable to help, though I'm not convinced they're
actually prepared to try that hard.

I get the impression it's always someone else's problem.

Any thoughts would be very gratefully received.

Thanks,

Si.




--
si_aldworth-



Contact Adobe support??

--

Richard Urban
Microsoft MVP
Windows Desktop Experience & Security
Click to expand...

I did. That's why I wrote "Adobe have been unable to help, though I'
not convinced they're actually prepared to try that hard.
 
Back
Top